Manager Management

Phone: 708-***-****

Tracey L. Fabing ******.******@*****.***

***** ***** *****, ***. *** ~ Oak Forest, IL 60452

QUALIFICATIONS

. Accomplished, award-winning computer programmer/analyst with more than

8 years experience maintaining and supporting complex IMS/DB2 COBOL

systems for Fortune 50 customers.

. Strong background in enhancement and maintenance projects, COBOL

programming and analysis, full life cycle development, and database

design, conversion, and documentation.

. Skilled in debugging support; established reputation as the "go to"

specialist regarding challenging programming errors.

. Self-starter, known for learning new systems and processes quickly,

conducting independent research, and adding depth to operations.

. Exceptional interpersonal and communications skills; natural leader

acknowledged by customers for outstanding support and recognized for

mentoring and training.

COMPUTER SKILLS

Software: Crystal Reports, QuickJob, Abend-Aid, InSync, File-Aid,

Xpediter, Endeavor, CA7, Sync/Sort, MS Office Suite,

Programming Languages: COBOL, TSO MVS, OS390 JCL, HTML, SAS, JAVA, IMS

DB & DC, CICS

Databases & Tools: IMS, DB2, SQL, VSAM, MS Access

PROFESSIONAL TECHNICAL EXPERIENCE

Programmer Analyst

WAL-MART, Bentonville, AR Jan 2007-Feb 2008

Developed and supported computer programs in multiple languages and

complex environments for A/R department. Performed 24/7/365 on-call

troubleshooting, debugging, and problem resolution where resolution was

required before next-day runs.

. Maintained and supported batch and mainframe systems (COBOL, IMS, DB2,

SQL); created procedures to run jobs and assessed programs and

interfaces.

. Authored technical specifications in Express Payback system for new

cell phone products (COBOL, DB2) regarding multiple processes and

procedures; monitored performance.

. Analyzed and supported all back-end applications and databases

throughout the application lifecycle (design, code, unit/system

testing, implementation, maintenance).

. Collaborated with front-end team members for seamless installs;

promoted walk-throughs with senior programmers prior to critical

installations of upgrades/revisions to identify areas of potential

issues.

. Installed and tested Sarbanes-Oxley (SOX) mandates and changes.

Environment: IMS DB, DB2, COBOL, SQL, TSO MVS, OS390 JCL, HTML,

Sync/Sort, InSync, Xpediter, CA7, File-Aid, VSAM, Microsoft Word, Excel,

PowerPoint, Access

Key Accomplishments:

- Team Building: Selected by management to participate on committee to

solve communication, motivation, and recognition needs. Organized and

led multiple team-building exercises, such as bowling outings,

birthday cards, baby showers, etc., to boost morale.

- Team Portal: Initiated, introduced, and took ownership of streamlined

web-based documentation and procedures portal for team members and new

hires.

TRACEY L. FABING 708-***-**** ~ ******.******@*****.*** PAGE TWO

PROFESSIONAL TECHNICAL EXPERIENCE, continued

Team Lead / Support Technician

NIMS ASSOCIATES, INC., (client: CATERPILLAR, INC.), Peoria & Joliet, IL

May 1995-Apr 2002

Analyzed and supported application programs and databases in various

programming languages. Managed deadlines and deliverables.

. Analyzed support tickets and resolved critical system problems; coded

complex batch COBOL and IMS/DB2 programs.

. Created project management deliverables and presented to customer for

approval; maintained ongoing documentation for current projects.

. Developed application programs for application lifecycle; created

complex, formula-rich Crystal Reports and MS Access queries;

learned/used new software, such as SAS, without formal training.

. Authored complex SQL statements and stored procedures against DB2

tables.

. Researched and recommended new technologies and solutions for client

upper management.

Environment: IMS DB & DC, DB2, COBOL I through MVS, CICS, SQL, TSO MVS,

OS390 JCL, HTML, Sync/Sort, Endeavor, Xpediter, Crystal Reports, File-

Aid, SAS, Quickjob, Abend-Aid, VSAM, JAVA, Microsoft Word, Excel,

PowerPoint, Access

Key Accomplishments:

- Application Processing Cost Overruns: Analyzed data and discovered

ongoing areas of over expenditure for application processing costs.

Developed successful plan to address issues.

- Project Timelines: Developed incentive plan to meet every deadline

required for Y2K Caterpillar programming efforts; created/implemented

new, successful collaborative concepts. NIMS CEO adapted these

concepts for presentation at multiple industry conferences.

- Point of Contact, New Business Unit: Selected by management as Key

Project Management Contact for setup and initial startup of new

business unit and facility with brand new systems.

- Customer & Internal Team Training: Initiated concept and developed 8-

hour training class, including course outline/collateral materials,

and taught customer and internal team members.

- Special Projects: Participated in multiple voluntary company projects

and developed reputation for taking ownership of critical areas within

those projects. Additionally, developed many company "games" based on

the concepts of Jack Stack (Great Game of Business).

- Official Recognition: Received "Nim's Way" award from company CEO for

exemplifying team building, leadership, and collaboration.

ADDITIONAL EXPERIENCE

Clerk (part-time and full-time)

7-11/WHITE HEN CONVENIENCE STORES, Tinley Park/Mokena, IL Nov 2003-Feb

2010

Served customers and assisted with software transition training during 7-

11 takeover of White Hen stores.

Home Healthcare Provider (family member)

AT HOME, Tinley Park, IL Mar 2008-Mar 2009

Provided 24-hour home care for a sick relative; oversaw medication,

doctor appointments and care.

Tax Preparer

H&R BLOCK, Riverdale, IL Dec 2005-Dec 2006

Prepared tax returns, identified financial histories, and researched tax

law for individual clients.

Assistant Manager

DRESSBARN, Orland Park, IL Dec 2002-Aug 2005

Served as assistant manager for 18-employee retail store; oversaw

receipts, displays, and hiring.

EDUCATION

Bachelor of Science, Business Information Systems and Financial

Accounting, 1994

ILLINOIS STATE UNIVERSITY, Normal, IL

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