Customer Service Administrative Assistant
Resume:
ROBERT A. GEE
**** *. ********* ******, ** Chicago, IL 60660
E-mail: *********@*****.***
EMPLOYMENT HISTORY
Osco Drug
Chicago, IL
Cashier/Checker/Stocker December 2012 - Present
. Resolved customer disputes
. Maintained a clean and safe working environment
. Assisted customers in finding products
. Maintained the attitude of "Customer Service First"
. Provided courteous and knowledgeable customer service
. Packaged, weighed, labeled, priced, and displayed product
. Inspected product for quality and freshness
. Prepared and updated sales records and inventory
. Received and organized merchandise
Green View Health Center
Chicago, IL
Medical Office Receptionist/Administrative Assistant June 2011 - December
2011
. Welcomed patients and visitors by greeting patients and visitors, in
person or on the telephone; answering or referring inquiries
. Optimized patients' satisfaction, provider time, and treatment room
utilization by scheduled patients appointments in person or by
telephone
. Kept patient appointments on schedule by notifying provider of
patient's arrival; reviewing service delivery compared to schedule;
reminding provider of service delays
. Comforted patients by anticipating patients' anxieties; answering
patients' questions; maintaining the reception area
. Ensured availability of treatment information by filing and retrieving
patient records
. Maintained patient accounts by obtaining, recording, and updating
personal and financial information
. Maintained business office inventory and equipment by checking stock
to determine inventory level; anticipating needed supplies; placing
and expediting orders for supplies; verifying receipt of supplies;
scheduling equipment service and repairs
. Protected patients' rights by maintaining confidentiality of personal
and financial information
. Maintained operations by following policies and procedures; reporting
needed changes
. Contributed to team effort by accomplishing related results as needed
Weiss Memorial Hospital
Chicago, IL
Registrar February 2008 - June 2011
. Under general supervision, provided quality service registration for
inpatient and outpatient encounters
. Accurately collected, analyzed and recorded demographic,
insurance/financial, and clinical data from multiple sources, and
obtained other information and signatures necessary for scheduling,
registration, and billing
. Effectively screened for compliance with payer requirements for medical
necessity and pre-certification, and completed third-party eligibility
and benefit verification to ensure accurate payment was secured
. Interacted in a customer-focused and compassionate manner to ensure
patients and their representatives' needs were met, and that they
understand the hospital's revenue cycle expectations, including
resolution of personal liabilities through various payment options
Sonoma College
San Francisco, CA
Financial Aid Representative March 2007 - October 2007
0. Conducted preliminary financing interview with new students
1. Provided new students with accurate information regarding the
application process, loan counseling and their eligibility for
State/Federal financial assistance, alternative financing, contracts
and/or institutional payment plans
2. Informed students of their financial obligations, the institution's
financial options, and financial policies and procedures as related to
their educational expenses
3. Determined Title IV eligibility through an approved needs analysis
Financial Aid software system for students requesting Financial Aid
4. Advised students of their obligation to provide accurate information and
any consequences related to their application and funding process
5. Reviewed financial applications and disclosure statements for
completeness and accuracy
6. Updated appropriate tracking system for timely processing, funding,
billing and collections
7. Maintained approved tracking system for new applications and missing
documents for timely follow up and completion in accordance with Company
policies and procedures
8. Tracked and maintained file intake completion throughout the enrollment
process
9. Provided customer service and answer student inquiries regarding
financial status
10. Participated in all new student orientations
Everest College
San Francisco, California
Financial Aid Representative/Processor October 2006 - March 2007
11. Completed Financial Aid Process for New Students and continuing
students which includes but not limited to:
o Review of all Financial Aid documents for accuracy and
completeness
o Follow-up of missing paperwork due from students to complete
their FA files in a timely manner
o Performed verification and resolved files of conflicting
information using Department of Education guidelines
o Performed electronic needs analysis, awards, and modify packages
and award letters as needed
o certified alternative private funding and managed hold and
release of federal loan disbursements to student accounts
. Sent repack notification to students going into the next Award Year
. Answered student inquiries concerning their finance package
professionally, accurately, and in a positive manner
. Conducted student exit interviews to ensure all financial obligations
have been met in a timely manner
. Processed re-entry students for re-packaging
. Performed other duties as assigned by the Director of Finance
Albertson's San Bruno, California
Cashier/Checker August 2003 - August 2006
. Resolved customer disputes
. Maintained a clean and safe working environment
. Assisted customers in finding products
. Maintained the attitude of "Customer Service First"
. Provided courteous and knowledgeable customer service
. Packaged, weighed, labeled, priced, and displayed product
. Inspected product for quality and freshness
. Prepared and updated sales records and inventory
. Received and organized merchandise
QUALIFICATIONS
Administrative
Patient Processing, Appointment Scheduling, Daily Accounting, Payroll,
Filing, Typing, 10-Key, Private Insurance, Medicare, Medicaid, TRICARE,
Champ VA, Medical and Dental Claim Completion, Medical and Dental Coding
(CPT, ICD, HCPCS, CDT)
Computer Skills
MS Word/Excel/Access/PowerPoint, 40 WPM, and Medical Manager, MS4, Medisoft
CERTIFICATIONS
Certified in Adult, Child, and Infant CPR
Certified Nursing Assistant
HIPAA Certified
OSHA Certified
EDUCATION
Everest College, San Francisco California
Medical Administrative Assistant Diploma, 2006
Skyline College, San Bruno California
General Education Courses, 2003 - 2004
Truman College, Chicago Illinois
Certified Nursing Assistant Certification, 2002
Catherine College, Chicago Illinois
Computerized Business Systems Diploma, 1991 - 1992
References available upon request
Contact this candidate