Engineer Quality Assurance

RAKSHIT THAPA

QA Engineer

E-mail: ********@*****.***

Phone: 773-***-****

OBJECTIVE

Seeking a fast paced dynamic environment to apply my professional Quality Assurance Analyst skill

in the field of Information Technology

SUMMARY

• Over 6 Years of expertise in Software Development Life Cycle (SDLC) and other technology

related fields

• Solid experience in developing test plans, writing test cases, creating and running automation

test scripts

• Experienced in Manual and Automated Testing and in creating test scripts using Quick Test

Professional

• Strong skills in performing Sanity, Functionality, and Usability testing for web and

Client/Server application

• Comfortable in developing Automated Script framework and utility functions for performance

testing using LoadRunner

• Proficient at bottleneck identification, End-to-End Root cause Analysis on performance

bottlenecks

• Proficient in Reporting and Prioritizing software bugs in conjunction with the development and

QA Managers

• Excellent leadership & decision-making skill with effective combination of undertaking

multiple responsibilities

• Experienced in performing backend testing, developing, and executing SQL queries

• Solid experience using Quality Center for test management

TECHNICAL SKILLS

Tools & Software: QTP, HP Quality Center, LoadRunner, Office Suite, Visio, Customer

Relationship Management (CRM), Seibel, Lotus Notes, Toad

Languages: SQL, HTML, VB Script, C

Database: SQL Server, RDBMS

Operating Systems: Microsoft XP/Windows

Methodology: Agile Scrum, Waterfall

Others: Photoshop, Dreamweaver, Primavera

CERTIFICATIONS

Microsoft Certified System Engineer (MCSE), 2008

Cisco Certified Network Associate (CCNA), 2008

PROFESSIONAL EXPERIENCE

Ameriprise, Minneapolis MN Jul 2011 -

Dec 2012

Automation QA Engineer

Project: Web testing of a 401k plan on a newly customize in-house application

Accomplishments:

• Analyzed manual test cases and selected suitable test cases for automation

• Created ‘Data Driven’ automation framework from scratch for Ameriprise UAT team

• Exclusively worked with Object repository while creating automated script: Used both Local

and Shared Object Repository as necessary

• Used descriptive programming when necessary to identify the objects in the application and to

make script more portable

• Parameterized test script using BPT components making automated scripts more efficient and

maintainable

• Involved in defining the performance scenarios based on the client provided QA use cases and

inputs

• Created VB script function libraries for all reusable test scenarios to make script more dynamic

and robust

• Created QTP script to perform XML Validation (Schema Validation,) and also

Generated XML message generation from Excel files.

• Involved in Performance testing using Loadrunner 8.0

Environment: SQL, DB2, QTP, VB, Lotus Notes, Quality Center, XML, LoadRunner, Agile Scrum,

MS office Suite, Visio

ComEd (An Exelon company), Oakbrook IL Sep 2009 – Mar 2011

QA Engineer

Project: Installation of Smart Meter or Automated Meter Infrastructure (AMI) to the pilot area in

Chicago suburbs

Accomplishments:

• Created the assigned test cases on time with 99% perfection

• Involved on testing the new functionalities based on test cases and coordinated with

development team in fixing the issues

• Ensured that all the test cases are updated in the Quality Center

• Participated and coordinated Regression Testing automatically (using QTP)

• Created and implemented tests using QTP and customized QTP scripts with VB scripts and also

verified checkpoints using QTP

• Implemented Keyword Data Driven Automation Framework using QTP integrating with QC

Fired SQL queries to fetch the data from the SQL Table

●

Worked on 3rd party vendor application to verify that the readings and other data are correct

●

Identified key performance bottlenecks in the application and also performed end-to-end root cause

●

analysis on these bottlenecks to pin point the reasons. Also presented my analysis in the reports to the

client which was helpful in improving performance

Created and executed LoadRunner scenarios for Performance Verification Testing (PVT) which helps

●

in comparison of performance across different versions and the comparison of performance across

different dimensions of data model with in a same version

Involved in reaching operational performance goals which are comprised of, but not limited to, safety,

●

accuracy, timeliness, cost effectiveness, and achieving measurably satisfied customers using metrics

Environment: XML, MDM, SQL, Toad, J2EE, Quality Center, LoadRunner, Agile Scrum, Citrix

Convergys India, Mumbai, India Oct 2007 – May

2009

Team Lead - Technical support

Accomplishments:

• Provided a single focal point for problem resolution on behalf of the client Trained the team

with different web applications, tools, routers, modems, and hubs

• Managed the introduction of new processes and/or technology

• Effectively interact with team members that have diverse backgrounds and temperaments

• Developed relationships within the supporting business units to help resolve issues related to

team members (e.g., Human Resources, WFM, Quality, etc.)

• Responsible for day-to-day functional supervision of non-exempt work group, including work

assignment and attendance monitoring; providing input into selecting, training, developing, and

completing performance appraisal of work group(s) in accordance with the organization’s

policies and applicable legal requirements

• Demonstrated the Convergys culture through both behavior and attitude

• Coordinated and implement change control procedures for internal and external changes

• Troubleshoot and resolved critical production problems

• Coordinated technical resources to facilitate rapid problem resolution

Sutherland Global Services, Mumbai, India Jun 2005- Sep

2007

Technical Support - Symantec

Accomplishments:

● Trained the team on all Symantec Products

● Completed the monthly goals and target for 11 consecutive months

● Provided high quality Frontline telephone support for Backup Exec, as well as other Symantec

Software products as required

● Troubleshoot problems by the use of sophisticated tools, analysis of logs, and coordination of

all available resources to resolve issues

● Worked closely with the customer on complex Windows system-level problems as well as

application layer issues

● Conducted research on customer incidents, and other duties as assigned

● Escalated all Symantec technical and licensing issues immediately to the manager and

provided excellent service to the customers

● Learned inside-out on all the Symantec Norton antivirus, Norton Internet Security, Norton 360,

Norton Ghost etc

● Escalated any out of scope issues to Developer and got the ETA

● Worked with beta version of all Symantec software’s and Escalate the issues on software

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