Real Estate Quality Control

ALFRED ESTRADA

*** ****** ** ********, ** ***** 619-***-**** *************@*****.***

OBJECTIVE: Real Estate/Mortgage Associate

SUMMARY OF QUALIFICATIONS & SPECIAL SKILLS

*Served 6 years military service in the Army as a Administrative Spc. Providing international

executive support. One year overseas in rough terrain providing office and logistics support for OIF

(Veteran).

*5+ in Mortgage/Real Estate Industry as an Housing expert processing modifications and foreclosure

prevention

*Get along well with others, hardworking, positive, reliable, loyal, and self-motivated.

*Able to adapt and learn new things quickly and become a team player.

*Languages: English & Spanish oral and written. Great communication skills.

*Provide administrative support including answering phones, faxing, and light typing,

prepare work orders, and handle sensitive background information of tenants and application

processing.

*Computer literate in MS Windows, Word, PowerPoint, and Internet applications.

*Experienced in sales and five star customer services. *

Employment History/Relevant Experience

Real Estate/Mortgage Expert at 4R Real Estate Investment

2008-2013

*My duties were to assess defaulted mortgages and real estate

scenarios for borrowers and make professional assumptions based

on financial criteria and process modification applications spending

time up front gathering financial documents(Tax-returns, pay stubs,

bank statements, mortgage statements, 4506-Tforms, Borrowers

Authorizations, etc for smoother, more efficient process. With revised

eligibility criteria I will make the transitional stage of the applications

by faxing or e-mailing the CRM (case relationship managers) assigned

for under writer review for new loan terms under programs such as

HAMP, “In House Modifications agreements” and refinances through

HARP. In process, I will maintain constant communication between

borrowers, CRM’s, Under-Writers, and trustees if necessary. If the

client was in bankruptcy, I will get attorney consent or discharge

paper work with borrower’s authorization to move forward with a

modification through the bankruptcy department. This will avoid

costly arbitration for both parties by facilitating the common

adjustments that include: Interest rate reductions, extension of length of loan

term, change to loan type or a mix of all adjustments with meeting proper deadlines.

Aurora, Ocwen, Bofa, Chase, Well Fargo, Freddie Mac and/or Fannie Mae were all to

name a few that will I submit and process loan modifications through.

If a loan modification was not made an option I will help the borrower make the transitional

short sale stage process. I will negotiate short-sales approvals for debt reconciliation, in

process, meeting lenders (Aurora, Chase, Bofa, Wells Fargo) deadlines and financial

requirement before foreclosure and meeting all parties interest as well as agents, escrow,

notaries, appraisers, and title companies for a successful transaction. This process will

offer alternatives for foreclosure prevention.

* I will revise, gather, and guide from beginning to end buyers financial

documentation for “loan approvals” (VA,FHA,CONVENTIONAL) for “offer”

eligibility for short-sale properties, REO's and traditional transactions. After

approval will meet REO agents and lenders

contingencies(Inspections,appraisals,escrow,title) as well other contract or

parties dead lines.

Bank Of America Modification Department

-June 2012- Dec2012

Helped with foreclosure data input, set up high volume of client

appointments with over the phone and walk in as well. Assess the clients

financial scenario to prevent foreclosure and provided policy forms for

application submationn (4506-Tform, Dod-frank, Authorization letters,

financial statements etc) for modification approval. Provided office

support, faxing, copying, high call volume, problem solving, quality

assurance for customer satisfaction.

Bank Of America Trustee Department

-Aug 2011- March 2012

Accepted a temp contract as Foreclosure eviction associate; processing

unlawful detainers for court processing, data input, policy eviction

procedures, quality assurance on conformed claims sealed by attorneys,

analyzed high volume of foreclosure data input, negotiated with Spanish

& English speaking clients for cash for keys and reconciliation. My work

also prevented arbitration or court proceedings which reduce court fees

and improved attorney’s quality control assurance. Assured rent payments

from tenants to Bank of America for a smooth move out and transfer to

selling agent for move out and reduce losses for the clients.

Education Back ground

Southwestern College

Enrolled in Southwestern College; Majoring in paralegal studies

where I was examining the nature and role of the law in our society

and emphasizing the legal environment in which business operates.

Also practicing mediation, negotiation, and interest based conflict

resolution.

San Diego Christian College; Currently enrolled in SDCC; pursuing a Bachelor degree in

Business management and Human development. Expected of completion Jun 2014.

Relevant TRAINING

U.S. Army Reserves San Diego, CA

Administrative Specialist Certificate

*Intensive training in administrative support procedures including handling classified information

such as soldier’s backgrounds and how to dispatch memorandums to top military officers throughout

the U.S. and handle, and update security clearances.

Military ServiceU.S. Army (Active duty) San Diego, CA 03/03 -2004

*Certificates of Achivements.

1)Served in a large military mail terminal processing over 40 million pounds of International and US

mail.

2)Supported mail convoys to Iraq by escorting civilian truck drivers assuring a safe journey.

Protected a military base of 150 active duty military men and women and safeguarded fuel camps

from terrorist attacks. I operated heavy machinery such as a ten-ton forklift, military vehicles,

maintaining quality control. .

Loss Pervention Certificate

*Loss Preventio; Prestige agency training where I was trained to detect misconduct within

retail or consumer departments and provide resolution strategies and preserve the assets in

retails stores finance and of future theft.

Past Technical/Residential experience

Maintenance Worker Stone wood Gardens Apartments San Diego, CA 07/01 - 02/03

*Provided maintenance and repair services for a complex of over 300 tenants in a gated community.

*Secured grounds and resolved tenant disputes reporting to San Diego Police as needed.

*Install and Repair Machinery and Electronics/General home repairs

*Able to supervise home modification projects, painting, plumbing, etc.

*Install and repair light fixtures including hanging lamps, outside lighting, and ceiling fans.

Would handle $30,000 in personal checks and cash monthly and taking accountability of

residential assets and securing the funds to safe travel to corporate office.

*Installed and repaired door and building locks.

*Able to repair stoves, refrigerator, garbage disposal, and electrical outlets,

Following Written Repair Work Orders

*Placed orders bimonthly for all necessary equipment and or other inventory.

*Using win forms establish contracts, Rental agreements with occupants

*Obtained work orders from Managers resolving tenant issues in a timely fashion.I would inspect

weekly inventory of various facility electronics and machinery. Maintain operations up to fire code.

*Over 2 year experience in building maintenance and operations for a large apartment complex.

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