Quality Assurance Training

VITA

ROBERT E. FISHER

**** **** ****** #****

Alexandria, VA 22302

Home: 703-***-****

Preferred contact: **********@*****.***

PROFESSIONAL HIGHLIGHTS:

Mr. Fisher is a highly experienced Senior Technical Writer with over 20 years of technical writing

experience, along with substantial efforts in Training and Proposal Writing.

He has supported software developers and team leaders in documenting software and hardware

systems; refined existing document templates and generated new templates for software development

and user documentation; and assisted in the developing project and technical overviews and plans,

design documents, interface control documents, test plans, operational support documentation, and other

documents in accordance with systems engineering, compliant with ISO 9001:2000, CMMI™, MilSpec,

and nuclear CFR requirements. He authored Functional Requirements, Technical Requirements, and

UATs for various types and sizes of applications. He assisted with developing and documenting office,

division, corporate level processes, and business analysis, and published materials in hard copy and

Web-based format. He has extensive experience in documentation implementing System Development

Life Cycle (SDLC), System Development Method (SDM), and Project Planning and Management (PPM)

in a variety of governmental, business, technical and industrial settings. Mr. Fisher completed a self-

study/testing for the Cisco Certified Network Associate qualifications, and has had experience as a web

GUI developer using an API compiler.

Mr. Fisher also has a notable background in education, curriculum development, and training for a variety

of situations ranging from public to government. He holds a PhD in Education and Linguistics. Mr. Fisher

has developed curriculum and training materials and methods and has expert skills in research, analysis,

interview, organization, training, and project reporting.

In addition, Mr. Fisher has experience in defining and delineating requirements, and has been positioned

to assure complete compliance, in responses to RFI, RFQ, SIR RFP, etc. He has written and edited

sections of proposals of varying sizes for both corporate and Government projects, and in some cases

wrote complete responses to RFIs. He completed the Shipley Proposal Writing Certification in June,

2006.

Mr. Fisher's system and application documentation experience extends to Insurance; Electronics;

Computer (custom-designed for specific contract specifications); Policies and Procedures (MilSpec QA,

nuclear QA, internal audit, and standard corporate); Curricula and accompanying Training manuals for

various types of software applications, industrial control systems, and other intelligent hardware;

Corporate Internal Audit; Worldwide database systems and various corporate operations. He is familiar

with documentation for Data Centers and Networking venues. He has strong research analysis skills with

a thorough knowledge of statistics and statistical applications and interpretation. In addition, he also

designed marketing materials (brochures, manuals, etc.), and any other necessary documents, forms,

and manuals. He is able to grasp new concepts (systems, equipment, hardware, software, etc.), as well

as analyze research data, and read and understand engineering descriptions, specifications, and

drawings. Mr. Fisher is able to present complicated information with respect to these and to most any

process or procedures in logical, easy-to-understand form.

Government Clearance Level: Public TrustTECHNICAL KNOWLEDGE:

Office Tools: Microsoft Word 2000 / 2003 / 2007 / 2010, Microsoft Office 2000 / 2003 / 2007 /

2010, including Project, Visio, and PowerPoint; Adobe Acrobat Pro, Author-IT,

Corel, Doc-to-Help, RoboHelp, SharePoint, Illustrator, Publisher, iMarkup, Snagit

and other capture apps., and other graphics, web design, and word processing /

publishing applications.

WORK EXPERIENCE:

[Various Short-Term Contracts 06/12 – 02/13 including the following:

SOSi

Proposal Work

• Worked on various proposal sections for two different RFPs and an RFI for U.S. government

agencies

• Edited and formatted resume sections

Deloitte

Technical Writer and Graphics Lead for Procurement Department

• Designed and developed numerous training materials for the Procurement Department

• Designed and developed written materials for new procurement employees ]

ECS (CACI Contractor) 04/10 – 05/12 (Location: Crystal City, VA)

Senior Technical Writer: Worked on various volumes of SDM documentation for HUD Disaster Recovery

Grant Reporting (DRGR) System including Project Plan, Configuration Management Plan, Risk

Assessment, Functional Requirements Document, Data Requirements Document, System Security Plans,

System/Subsystem Specifications, and Database Specifications, among others.

• Composed test scripts and carried out UAT on DRGR

• Created online Help files

• Carried out functional QA tasks on DRGR

• Applied RoboHelp and Doc-to-Help to online help

• Applied Author IT for document control and sharing

• Wrote nine complete sections of system user manual (700 pages)

• Wrote numerous varied Operations and Administration manuals (18 original)

All documents have been continually updated throughout five releases.

Lockheed Martin (Contract) 10/09-3/10 (Location: Washington, D.C.)

Senior Technical Writer: Completed work on SDLC Define and Design phases of DFNS project for the

Federal Aviation Administration (FAA)

• Wrote CONOPS

• Wrote preliminary design documentation

• Assisted with Business Analysis

• Developed Context Diagram

• Developed Data Model and Data Requirements

• Composed Functional Requirements Document with team members

G3 Systems, Inc. 6/08-10/09 (Location: Rockville, MD)

Senior Project Engineer (Technical Writer): Worked on an SAIC contract with the National Institutes of

Health / National Institute of Mental Health - IT Group.

• Composed various User Manuals and Online Help for each application

• Applied Author IT for document control and sharing

• Administrated SharePoint

• Wrote Functional Requirements for new business application development

• Wrote User Acceptance Tests for various applications

• Developed templates for various forms of documentation

• Performed final Peer UAT for each application prior to public UAT

• Reviewed RFI responses

PTFS, Inc. 4/07- 4/08 (Location: Washington, D.C.)

Lead Technical Writer/Trainer: Provided technical writing, editing, online help, and training support for

the U.S. Government Printing Office (GPO) Federal Digital System (FDsys), which provides a central

digital depository for virtually all non-classified Government documents from throughout the history of the

U.S.

• Developed Documentation Plan

• Developed Training Plan

• Developed templates for project user manuals.

• Completed user manuals for the first release.

• Developed training plan, including online preliminary training.

• Established design and instructor materials templates.

• Completed training manuals for the first release

• Provided analysis for documentation changes from application changes.

• Provided technical writing support for in-house documents, including

1. Risk Maintenance Plan

2. System Support Plan

3. System Test Plan

4. System Security Plan

5. Critical Path Prototype

6. Test Scripts (Release 1B).

• Worked to develop online help system.

• Performed Peer Review on all documentation given to the customer.

• Developed PowerPoint presentations.

ActioNet, Inc. 10/05-04/07 (Location: Washington, D.C.)

Senior Technical Writer / Proposal Writer: Provided technical writing and editing support for the U.S.

Department of Housing and Urban Development’s (HUD) Voucher Management System (VMS), which

provides a central system to monitor agency use of vouchers .

• Provided technical writing and editing support for all life-cycle VMS

documentation, including system documentation (22 volumes for each release).

• Used configuration management to maintain version control.

• Ensured documents were in full compliance with HUD SDM

standards and guidelines.

• Contributed to requirements gathering of new applications and

prepared all life cycle documentation.

• Created and maintained on-line help system.

• Created user-training materials (manuals, presentations, quick

reference guides).

• Provided analysis for documentation changes from application

changes.

• Performed Peer Review on all documentation given to the customer.

• Supported the team on all documentation activities.

• Supported Headquarters on documentation and analysis for various

purposes.

• Wrote/edited sections of proposals for RFPs; wrote complete RFI

responses

• Completed Shipley Associates Proposal Writing Certification, 6/2006

KPT Corporation, Osaka and Tsuruga (subsidiary of TTP, Inc.), Japan, 11/03-10/05

Senior Technical Writer/Consultant:

• Developed and provided training in the production of technical, business, and training documents

of various types.

• Worked for some of KPT's marketing efforts.

• Provided technical documentation for the Science and Engineering areas for publication.

• Provided technical/educational services to both Nagoya University and Toyota.

Wang Company, Shenzhen and Sanya, China, 10/01-10/03

Technical Writer/Analyst:

• Served as Principal Writer for specifications manuals and marketing materials for hardware

applications developed for different industrial environments, including automobile parts

manufacturing and heavy equipment parts manufacturing.

• Assessed and analyzed company procedures and quality assurance program.

• Developed training materials and led training sessions for in-house and end user personnel on

newly developed applications.

MTW Corporation (now part of TiG out of London) 02/00-09/01 (Location: Bel Air,

MD)

Senior Technical Writer:

• Principal writer of user manuals, training manuals, and related documentation.(These materials

were entirely centered on software applications/modules that were being developed for the

Insurance industry.)

• Provided training in-house on various applications and provided QA testing methods.

• Assisted with Business Analysis

DataSource, Inc. 07/99-01/00 (Location: Greenbelt, MD)

Technical Writer (6-month contract):

• Principal writer of primary project documentation (Assessment Reports, Remediation Plans, etc.).

• Designed various documents and materials for use in-house and for project processes in the

field.

• Designed and maintained complete controlled document system for both hard and soft files.

• Designed and maintained status log for documentation process.

National English Program Research & Development Committee, Korea Ministry of

Education, 07/96-05/99

Training and Documentation Consultant:

• Wrote, rewrote, and edited software and other types of documentation for English language

readers.

• Provided training to Korean business and academic personnel in the use of various related

software applications.

• Developed web GUI screens for advertising and describing learning materials available for

acquisition.

• In December 1998, received national commendation for contributions to the English program by

Korea Ministry of Education.

Self-employed 06/92-06/96

Technical Writing Consultant/Free-lance Writer/Clinician:

• Edited and rewrote three technical manuals. Two were related to policies and procedures, and

the third was a draft-model for electronic equipment in prototype-stage.

• Published several compensated feature articles on various topics for Grand Strand Publishers

and Alternatives Magazine.

West Virginia University 08/88-05/92

Assistant Professor/Clinician/Consultant: Provided technical writing support for various projects.

• Wrote and edited hardware and user manuals for the multi-media electronics/music lab, a manual

and materials needed for 10 training sessions

• Updated the Descriptive Data interrogator software and user manuals.

• Had nine nationally published research articles covering various topics.

• Taught various undergraduate and graduate courses, and served on two university committees.

The University of Kansas 08/85-07/89

Doctoral Studies/University Instructor/Clinician/Technical Writing Consultant/Dissertation

Research and Writing:

• Wrote software and accompanying user manuals for various statistical programs (e.g., Pearson r

correlation, z-test, t-test, chi-square, and multiple regression analysis).

• To achieve top-level competency on doctorate, wrote multi-module statistical computer program

for the analysis and reporting of descriptive research data.

• Wrote complete user and software manuals for the package.

• Conducted extensive research and writing of 250-page dissertation, accepted December 1988.

• Contracted to rewrite/clarify operations manuals for control system used at local Quaker Oats

plant.

Texas Eastern 08/83-08/85

Technical Writer:

• Wrote manuals and other documentation for both in-house and end-user purposes.

• Edited and rewrote countless engineering papers intended for presentation, publication, or both.

These included topics ranging from civil engineering projects, to pipeline materials and design, to

computer hardware and software.

• Edited and re-wrote proposals for major projects.

• Designed in-house training program, along with appropriate materials especially for engineers.

• Conducted the analysis for and wrote the corporate Internal Audit Procedures Manual.

M.W. Kellogg 08/81-08/83

Senior Policies and Procedures Analyst/Technical Writer

• Developed and documented corporate policies and procedures.

• Conducted one-on-one interviews of personnel affected by, or involved in, the particular system

being documented.

• Edited and rewrote engineering and management documents for publication or presentation.

• Designed and documented a data processing Worldwide General Ledger System User Manual,

providing users in all company divisions with proper data input and analysis procedures, along

with all necessary forms required for accurate data reporting.

• Appointed to the Houston Management Team (1of the 12 Houston corporate managers), and, as

such, reported to the worldwide manager and Vice-president.

• Reviewed and edited contracts; wrote, rewrote, and edited proposals.

ATIS (Automatic Terminal Information Systems), Inc. 08/79-07/81

Quality Assurance Manager (MIL-SPEC, Nuclear, Industrial), Senior Technical Writer, Marketing

Manager

• Developed and managed full closed-loop Quality Assurance Program for MIL-SPEC, Nuclear, and

other electronic control system projects.

• Reviewed schematics, blueprints and software listings for accuracy and compliance.

• Worked with Production Manager and workers to assure compliance with appropriate standards.

• Wrote hardware and software manuals for various products and systems.

• Prepared marketing materials (brochures, papers, photos, etc.) for COTS designed and produced

by ATIS engineers.

EDUCATION:

PhD. Philosophy, (Major: Music Education; Minor: Linguistics), The University of Kansas, 1989.

Master of Philosophy (Education), The University of Kansas, 1989.

M.S. Education and Music, Emporia State University

B.S. Mathematics and Music Education, The University of Kansas

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