Administrative Assistant

ALLISON E. HOOPER

EMPLOYMENT HISTORY

March ***3 – December 2011 ACCOR HOTELS Business Development Coordinator/Office Mgr

Marina del Rey, CA

Provided sales support for two Senior Global Directors of Sales & Marketing, for both the Leisure and Corporate segments. Tasks included all client correspondence via Email using Microsoft Outlook, all tour operator hotel F.I.T. contract issuance for the leisure segment, international fax communications, and special requests. Attended various trade shows representing the Sofitel Resorts in French Polynesia, France, Spain, Italy, Australia and New Zealand. Created powerpoint presentations featuring multiple Accor hotels for specific Corporate clients. Launched corporate requests for rate proposals (RFP’s), and handled online follow up of client/hotel negotiations using client specific formats in Corporate RFP websites such as Lanyon, Sabre, Prolodgic, and Uversa. Forwarded Corporate group leads to appropriate hotels around the world, acting as liaison between client and hotel, and tracked group status using available online tools. Responsible for leisure group requests, maintained group reservation and payment files, and compiled monthly sales tracking and production reports. Responsible for office supplies purchasing, computer and communication systems maintenance and troubleshooting, and staff technical training.

October 2001 to February 2003 SELF EMPLOYED Marina del Rey, CA

Assisted a real estate attorney and a property owner/manager with all administrative duties as needed. Handled everything from organizing and prioritizing daily workflow, to conducting various types of research, setting up online bill payments, re-bidding building insurance coverage, and all other facets of the businesses.

March 2000 – August 2001 NEW FRONTIERS South Pacific Manager Los Angeles, CA

Responsible for the design and implementation of procedures for the start-up of a new Tour Department. Assisted the product development staff with tour package design and costing for the company brochure. Weekly reporting of actual versus projected sales statistics directly to the president. Direct supervision of the Tahiti department’s reservations staff, and responsibility for all departmental operations. Corresponded with travel agents and clients addressing adjustment and refund requests. Worked closely with the accounting department on all matters pertaining to contract nets, currency exchange rates, and vendor payment policies.

June 1996 – Feb 2000 ACCOR RESORT HOTELS Sales Coordinator Marina del Rey, CA

Provided sales support for the Senior Director of Global Sales & Marketing for the Leisure segment. Tasks included all client correspondence, annual tour operator hotel contract issuance, international fax communications, and special requests. Attended trade shows and destination seminars representing the Accor properties in French Polynesia, the French West Indies, Egypt, Morocco and Tanzania. Maintained the Accor tour operator database, and conducted periodic surveys of the Accor product sold by tour operators using data from brochures and internet Web sites. Coordination of the yearly Accor trade show event in the Los Angeles Area. Assisted in implementing tour company reservation agent incentive programs, tracking sales, and disbursement of incentive checks. Responsible for all South Pacific group requests, maintained group reservation and payment files, and compiled monthly sales production reports. Responsible for office supplies purchasing, computer and communication systems troubleshooting, and staff technical training.

COMPUTER SKILLS

Extensive PC computer knowledge with emphasis on Microsoft Office applications. Creative background in the graphic arts including Website construction on Adobe PageMill, professional typesetting skills using Quark Xpress, as well as knowledge of various image enhancement applications. Ability to conduct basic installations of external monitors, card readers, scanners, and printers.

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