Customer Sales

MOSHEKA S. JONES

Los Angeles, CA *****

Home, 323-***-**** Cell 562-***-****

E-mail: ************@*****.***

Objective: Dedicated to providing excellent customer services and to develop a professional working relationship with management with opportunity for growth

Experience:

Job Title: Certified Income Tax Preparer

Employer: Liberty Tax Services LA CA 90062

Length: Nov, 2012 Till April, 2013 (seasonal)

Duties: Obtain financial information form clients,Review financial records, such as prior tax return forms, income statements and documentation of expenditures to determine forms needed to prepare return, Use computers to enter, access or retrieve data, Making decisions and solving problems, Following tax form instructions and tax tables, Use all appropriate adjustments, deductions, and credits to keep clients taxes to a minimum, Book keeping, Tax Advisor, Coaching and developing others, Answer Phones in a timely matter, sending and receiving faxes

Experience:

Job Title: Tele-Fundraisers

Employer: SD&A Teleservices LA CA 90057

Length: Jun,2012 till Current

Duties: Work on behalf of nation's museums, performing, arts, organizations, PBS stations, political groups and other prestigious clients, handle large volume of outbound calls including,renewal,lapsed,deep lapsed, capital campaigns and monthly giving campaigns, give a positive presence and very good energy, very optimistic, marketing, Working knowledge of Word, Excel and PowerPoint, excellent communication skills

Experience:

Job Title: Sales Rep/Customer Services

Employer: VXI Global Solutions, LA CA 90001

Length: Sept,2008 till Nov,2011

Duties : Set up new Services for DirecTV customers, educate and sell to customer needs over the phone, demonstrates a positive presence and energy, provide order status to customer, address and resolve client inquiries, answer heavy phones, tracking work orders, strong sale experience, direct calls to appropriate location or take messages, Resolve outstanding customer payment issues, sending and receive faxes, 3 yrs. commission based plus hourly, general office operations, resolve customer services issues, Working knowledge of Word, Excel and PowerPoint, A true desire to make every customer happy

Contact this candidate