Manager, Trainer, Customer Service, Mental Health Management

Jennifer R. Feldman, M.A., LMHC

Phone: 727-***-**** Email: **********@*****.***

SUMMARY

Licensed Mental Health Counselor with over 15 years of serving adults,

children, seniors, and families in the community. Knowledgeable regarding

counseling theory, behavioral interventions, benefits and entitlement

programs, community resources, co-occurring disorders, psychotropic

medications, crisis intervention, trauma-focused counseling, abuse and

neglect, developmental stages, and principles of recovery and empowerment.

. Individual and family Counseling

. Anger management group therapy

. Substance abuse group therapy

. Senior populations

. Medicaid provider

. Program development/management

. Quality improvement

. Wellness and prevention

. Classroom and web-based trainer

. Courtroom & forensic experience

EDUCATION

Masters of Arts in Rehabilitation and Mental Health Counseling, University

of S. Florida, Tampa, FL

Bachelor of Arts in Psychology, Mt. Vernon University, Mt. Vernon, OH

Behavioral Health Certificate, University of South Florida, Tampa, FL

PROFESSIONAL ACCOMPLISHMENTS

. Revitalized and expanded the Psychosocial Rehabilitation Program to

include community-based services, thus rescuing a program that was at risk

of being cut and increasing productivity.

. Piloted and managed the Competency Restoration Training program for the

Suncoast Region. Program recognized as model for other programs by the

Department of Children and Families.

. Founder and Chair of the Wellness Committee, promoting employee wellness

and policy change.

. Initiated and facilitated a local caregiver support group through the

National Alzheimer Association.

EMPLOYMENT HISTORY

FMQAI, Tampa, FL

2011 - Present

Innovation Spread Advisor

. Develop messaging strategies to meet the stakeholder needs and stimulate

widespread positive changes in the attitudes and behaviors of stakeholders

for health care quality improvement.

. Conduct audience and situational analyses and apply quality tools, such

as "Plan, Do, Study, Act," root-cause analysis, and LEAN techniques.

. Bring communities together for collaboration and information spread

through Learning and Action Networks to achieve national health quality

goals.

Project Coordinator for the Beneficiary and Family Centered Care National

Coordinating Center

. Protect Medicare beneficiaries and improve the value of health care by

addressing quality complaints of beneficiaries and provide immediate

advocacy and resource referrals.

. Collaborate with national experts, CMS leadership, CMS partners,

stakeholders, and beneficiaries to develop strategies for the Patient and

Family Engagement Campaign.

. Assist the Centers for Medicare and Medicaid Services (CMS) in providing

the Beneficiary and Family Centered Care community with guidance and

support through excellent customer service, development and maintenance of

educational tools and tutorials, webinars, teleconferences, newsletters,

and in-person educational presentations.

Suncoast Center, Inc., St. Petersburg, FL

2010-2011

Family Integrated Services Therapist

. Practiced Solutions-Focused outpatient individual and family counseling,

including assessment, treatment planning and clinical and state

documentation.

. Provided adolescent outpatient substance abuse treatment, group and

individual counseling through the STEP program.

Life Management Center, Panama City, FL

2008-2010

Mental Health Counselor, Psychosocial Rehabilitation Program

. Facilitated group counseling to promote recovery and daily living skills

to adults with mental illness.

. Completed required documentation and insurance authorizations.

Registered Mental Health Counselor Intern, Access Center

. Conducted initial intakes to agency for adults referred through the

forensic system, including comprehensive assessments, mental status

examinations, diagnoses and treatment plans.

. Provided individual counseling and facilitated anger management groups.

Targeted Case Manager (Student Internship, University of South Florida)

Suncoast Center, Inc., St. Petersburg, FL

2001-2008

Forensics Program Team Lead

. Supervised Forensic Team including case managers, forensic specialist and

competency trainers.

. Hired, trained and completed performance evaluations for staff.

Competency Restoration Trainer

. Provided legal training to defendants with felony charges deemed

incompetent to proceed to trial due to mental illness. Settings included

residential treatment programs, private residences, and jails.

. Responsible for court reporting, testifying, and interagency

coordination.

Community Liaison

. Screened clients at local hospitals for involuntary public placement and

presented professional recommendations in Baker Act hearing procedures.

. Linked clients and families to community-based wrap-around services and

followed up with clients by conducting face-to-face visits at state

psychiatric hospitals.

Targeted Case Manager

. Served adults with severe and persistent mental illness to promote

recovery and self-sufficiency.

. Advocated for clients and linked them to needed community resources.

Greene Oaks Rehabilitation Center, Xenia, OH

1994-1995

Social Services/Admissions Director

. Directed psychosocial services on an interdisciplinary team for 125- bed

skilled nursing facility, including admissions, discharges, service

planning and state documentation.

. Served as client advocate and liaison to community services for elderly

population clients, as well as their families in regards to issues such as

crisis, Medicaid/Medicare benefits, illness, and bereavement.

ADDITIONAL SKILLS & TRAININGS

. Avatar software, HIV/AIDS certified, CPR and Basic First Aid certified,

Florida Driver's License, BEST Youth Training, Medical Errors, Florida

Laws and Rules for 491 Licensure, Trauma-Focused Cognitive Behavioral

Therapy, Webinar hosting, Microsoft Office tools.

. Co-Chaired Crisis Intervention Training (CIT) Committee; Training

Committee; Incentive Committee

Contact this candidate