Customer Service Sales

Charlene Worley Pruett

***********@***.***

**** ***** *** ****:478-***-****

Acworth, GA 30102 Cell: 478-***-****

Dedicated Marketing & Sales Manager with 15+ years of experience in retail fashion and multi-

industry sectors. Results oriented manager with extensive sales and marketing background. Highly

skilled in identifying and closing new business, growing existing business, and winning customer

loyalty. Consistently achieve record-high customer satisfaction rankings, improvements to the

bottom line and turnaround of underperforming operations. Respected builder and leader of

customer focused teams.

Areas of Expertise

Retail Operations Management, Cost-Reduction Strategies,

Sales & Margin Improvement, Teambuilding & Training,

Customer Service & Satisfaction Management, Inventory Supply Management,

Problem Analysis & Problem Resolution, Organization Implementation

Education and Training

Kennesaw State University – Kennesaw, GA

Graduated with:Bachelor’s Degree in Marketing

Training:

Graduated with 3.54 GPA.

Specialized in Business Statistics, Marketing, and Sales curriculum.

Completed numerous courses and seminars in marketing, customer service, sales strategies,statistics, - leadership, accounting, performance assessment and safety.

Continuous product, sales, and marketing training in Commercial, Residential, and New Construction - Industry through BKBG 2000-2008.

Extensive field, product, sales, and marketing, seminar & convention training through Merle Norman - Cosmetics 2009-2012.

Professional Experience

MERLE NORMAN COSMETICS Rome, GA 01/2009-12/2012

Marketing-Studio Manager

Established and managed front-end and office operations. Played key role in company reorganization, including revitalizing stale products, restructuring the product mix, improving merchandising strategies, reorganizing layout, and launching advertising/marketing campaigns.

Fostered an environment in which guests enjoyed high levels of service and employees were motivated to deliver top performance.

RESPONSIBILITIES:

- Recruit, train and lead a sales team of 10+ team members.

- Lead sales & sales techniques, and delegate results oriented projects and tasks.

- Perform and manage customer makeover appointments and customer makeovers.

- Order, receive, and maintain all inventory, samples and business supplies.

- Create agenda and conduct monthly employee sales, product training, and development meetings.

- Foster and maintain strong communication and business relations with all suppliers.

- Retain current status on new product releases, product updates, and problem resolutions.

- Follow all Loss Prevention measures, customer return procedures, and minimize inventory

shrinkage.

- Coordinate all income and expense budgeting.

- Execute all monthly and annual reports, payroll configurations, and company return procedures.

ACCOMPLISHMENTS:

- Transformed a business that was posting annual losses of $25,000 to achieve annual sales increases

of 25% +.

- Designed and implemented daily operating procedures: store opening, closing, computer & cash

drawer balancing, staff responsibilities, customer retention techniques, and company policies &

procedures resulting in 99.9% daily closeout balancing.

- Increased sales in a declining market by streamlining product layout, showcasing new & seasonal

merchandise, increasing on hand inventory, upgrading fashion jewelry and accessories, and

implementing a retail education program for sales staff.

- Developed customer service regime, customer relationships, and customer referral programs.

- Organized store, inventory stock, merchandising and operating supplies.

- Launched social media and in-store promotions increasing frequency of customer visits and sales

revenue by $2500 + a month.

- Designed product, training, and service manuals.

P2

Cabinets by Design, Inc. – Warner Robins, GA 01/2000-08/2008

Marketing - Showroom Manager

Developed and executed all showroom sales, sales procedures, and customer service standards.

Established customer & vendor relationships, administrative responsibilities, and implemented

organizational operating procedures. Introduced employee training programs which built a more

productive and motivated workforce.

RESPONSIBILITIES:

- Design & implement daily operating procedures: store opening, closing, account balancing, staff

responsibilities, sales & merchandising techniques, customer retention programs, and company

policies & procedures.

- Manage field & showroom sales.

- Lead customers in selecting the ideal product mix suitable for their lifestyle preferences.

- Develop customer service, customer relationships & customer referral programs.

- Recruit, coach, and supervise all office, showroom, and sales team members.

- Create agenda and conduct regular staff sales and development training meetings.

- Follow high standards in safety and sanitation in compliance with regulatory guidelines.

- Manage P&L, inventory, merchandising, and cost controls.

- Execute all monthly and annual reports, budgeting programs, payroll configurations, and company

tax requirements.

ACCOMPLISHMENTS:

- Designed and implemented daily operating procedures that improved the overall company

productivity and ROI by over 75%.

- Transformed invoicing and purchasing procedures which increased company profitability by 25%

+ and reduced expenses by over 50%.

- Fostered and maintained strong communication and business relations with all suppliers.

- Launched networking & multi-media marketing campaigns branding the company’s name and

services.

- Proofread, edited, & designed the copywriting for all contest entry pictures & articles.

Charlee’s Charms –Bonaire, GA 06/1996-12/2008

Marketing Manager

Company was a start-up wholesale and retail gift business. Developed and executed all sales and customer service procedures. Implemented and maintained all staffing and administrative responsibilities. Developed and executed all company policies & procedures. Designed and conducted

daily operating procedures.

RESPONSIBILITIES:

- Execute daily sales, customer service, invoicing, and vendor purchasing.

- Recruit, hire, coach, and supervise all sales and office team members.

- Create agenda and conduct weekly staff sales and development training.

- Lead customer prospecting, and customer sale calls.

- Assist customers in selecting the ideal product mix for their business and clients.

- Design and oversee management of company Website business.

- Foster and cultivate strong communication and business relations with all suppliers.

- Retain current status on new product releases, product knowledge, and product inventory updates.

- Maintain all purchasing and buying operations.

- Responsible for adherence to customer return procedures, vendor return policies and minimizing

inventory shrinkage.

- Execute monthly and annual reports, budgeting programs, payroll configurations, and company tax

requirements.

ACCOMPLISHMENTS:

- Acquired, developed, and maintained an average of 100+ customer accounts.

- Designed a quick problem analysis and problem resolution system.

- Conceived and launched all marketing and promotional campaigns.

- Stabilized sales in a declining market by attending and participating in market vendor wholesale &

retail shows.

- Reorganized territories, improved merchandising strategies, and improved service quality.

- Established a highly efficient customer service program with consistent contact and continuous

appointment booking.

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