Manager Customer Service

CLAUDIA COREY

Email: **********@*****.*** * phone 626-***-****

EXECUTIVE SUMMARY

Claudia Corey's career has been in the management field focusing on

administration, operations, leadership, planning and accountability.

She is a detailed, yet flexible executive that feels that there is a

creative solution to every problem and enjoys the challenge. She excels at

being a team player who believes in open communication and in building

positive working relationship at all levels and can work independently as

well; Claudia is a take charge individual. She enjoys multi-tasking and

can organize and balance her priorities to deliver the results.

Claudia possesses a strong work ethic, the individual character traits that

help a company succeed and prosper, a true compassion and commitment to

those she works with and the ability adapt to different assignments.

Claudia has the personal qualities that would make her a loyal, dedicated

and committed employee.

Objective

Leadership position utilizing my experience in strategic planning and

operations that contributes to increased ROI and profitability for an

organization.

Profile

Highly creative, results-oriented manager with extensive and diverse

experience in organizational and business development, operations

management, leadership skills and P & L accountability. Possesses

outstanding record of achievement in business and market development,

operational profitability, continuous quality improvement and customer

service, with advanced skills in:

strategic marketing, customer relationship, prospect development

management, alliance building,communications, time management,

organizational development, conflict resolution,

project management and client negotiations.

Highlights/Professional Accomplishments

* Proven leader with a diverse background in new business development,

marketing and operations.

* Successfully turned around a poorly performing business unit to become

the most profitable location out of 21 branches.

* Tested ability to work and operate in fast-paced, pressure-filled

environments.

* Developed and directed a department from inception to production $64K a

month in income within a three-month period.

* Exceptional customer service skills and client relationship management.

Recognized as being a creative problem-solver.

* Created profitable operating units for multiple businesses.

* Served as a liaison for real estate agents, mortgage brokers, bankers,

lawyers and customers in various business transactions.

* Expertise in prospect development and lead generation.

* Proven ability to work independently and as a team player who can make an

immediate contribution to any organization.

Professional Experience

Old Republic Title/Attorneys' Title Fund Services

2010 - 2013

Escrow Operations Coordinator

FINANCIAL TITLE, Los Angeles, CA 2004 -

2008

Escrow Manager

GATEWAY TITLE, Burbank, CA 1999 - 2004

Escrow Manager

Education / Achievements

. Bachelor of Science, Education, The Ohio State University, Columbus, OH

. Graduate Studies, Business Administration, Toledo University, Toledo, OH

. Extensive Leadership and Professional workshops and seminars.

Professional Accomplishments

SKILL - PLAN

Circumstance: Challenged with how to make the golf pro shop more appealing

to its members in order to maximize revenue. The shop had outdated

merchandise. Members would come in just to pay for tee times and walk out

the door without making additional purchases.

Action: The decision was made to remove all of the dated merchandise and

replace with current and updated fashions and products. We attended the

Atlanta Mart and purchased updated golf clothing, for men and women. Had

the country club logo put on shirts, reorganized all of the product

displays, arranged fashion shows featuring the new products and had the pro

shop staff and crew promote the "brand" by wearing the product.

Result: Turned the P&L for the pro shop from operating at a loss to

operating at a profit.

SKILL- PROBLEM SOLVE

Circumstance: In Northwest Ohio, 13 counties, needed local clinics to

treat children with disabilities as the nearest clinic to some was a

minimum two hours away from their homes.

Action: In conjunction with local pediatricians, we presented to the state

a grant request that we co-authored.

Result: The grant was approved and as a result each of the 13 counties

received their own clinic to facilitate care to families with children of

disabilities.

SKILL-IMPLEMENT

Circumstance: Needed to establish and integrate new operating procedures to

implement in a department that was losing money monthly.

Action: I restructured the way that payoffs were calculated for existing

mortgages. This is the area where 80% of all losses were occurring. We

implemented a plan to have our internal title company and payoff

departments calculate the payoffs.

Result: As a result of these actions, losses were reduced to 0%. This

procedure was then implemented throughout the organization and losses were

cut to a minimum.

SKILL - IMPLEMENT

Circumstance: I was in charge of establishing the New Escrow Department

for a title company. In addition, I needed to come up with a strategic

business plan to generate revenue.

Action: After meeting with key internal and external players, a strategic

plan was developed that benefited not only external clients, but

incentivized the key players to bring the business to the title company.

Result: As a result of successful implementation of this plan, within

three months the department was generating monthly fee income of $64K.

Reference Requests

Available by fax or email request on Company Letterhead.

Contact this candidate