Customer Service Representative
Resume:
Christine Mitchell
Round Lake Beach Il 60073
*************@*****.***
Objective
To obtain a position in customer service and help others; utilizing my skills most
recently learned as a Medical Office Assistant to ensure patient satisfaction and my
employer’s success
Education
Computer Science Institute April 2011-Present
Medical Assistant
First Institute Training & Management, Inc June 2011- September 2011
Medical Office Assistant
Certificate of completion
Medical Terminology
Appointment Scheduling
ICD 9/CPT Coding
HIPAA/OSHA Regulations
HCFA/CMS 1500 PREP
Medical Law/Ethics
Medical Manager
Insurance Verification
Hemingway High School
August 2004- May 2008Hemingway, SC
Diploma of General Studies
Experience
Central Life Sciences November 2012-Present
Marketing support Admin
•Answer phones, Process orders, forms, applications and requests.
•Direct requests and unresolved issues to the designated resource.
•Manage customers' account give rates
•Keep records of customer interactions and transactions.
•Record details of inquiries, comments.
•Process orders, forms, applications and requests.
•Direct requests and unresolved issues to the designated resource
Baxter Healthcare/Baxter Credit Union November 2011- November 2012
Round Lake IL
Department Specialist/Financial advisor
•Obtain and evaluate all relevant information to handle inquiries and complaints
•Process orders, forms, applications and requests.
•Direct requests and unresolved issues to the designated resource.
•Manage customers' account.
•Keep records of customer interactions and transactions.
•Record details of inquiries, comments and complaints.
•Record details of actions taken
.
CVS/Caremark October 2010- November 2011
Lincolnshire, IL
Customer Service Representative
•Answer phones for CVS/Caremark
•Obtain and evaluate all relevant information to handle inquiries and complaints.
•Process orders, forms, applications and requests for specialty medicine.
•Direct requests and unresolved issues to the designated resource.
•Manage customers' account.
Teleperformance June 2009- June 2010
Columbia, SC
Customer Service Representative
•Answer phones from DirecTV customers.
•Obtain and evaluate all relevant information to handle inquiries and complaints.
•Process orders, forms, applications and requests.
•Direct requests and unresolved issues to the designated resource.
•Manage customers' account.
•Keep records of customer interactions and transactions.
•Record details of inquiries, comments and complaints.
•Record details of actions taken.
Goody's Family Clothing Store Oct. 2006-Dec. 2009
Myrtle Beach, SC
Sales Associate
•Assist in processing and replenishing merchandise and monitoring floor stock.
•Aid customers in locating merchandise.
•Communicate customer requests to management.
Target
Nov. 2008-Dec. 2009
Myrtle Beach, SC
Sales Associate
•Participate in year-end inventory and cycle counts.
•Assist in ringing up sales at registers and/or bagging merchandise.
•Any other tasks as assigned from time to time by any manager.
References:
Available upon request
Contact this candidate