Project Manager Management
Resume:
Dear Hiring Manager:
My experience in multiple project management, business analyst & process
improvement roles, along with my ability to deliver high performance,
identifies me as a powerful, cross-functional contributor equipped to
perform proficiently within your organization. I have over 12 years
experience in requirement gathering, system analysis, process mapping,
report and documentation with strong understanding of structured analysis
methodologies including data modeling, process modeling and use case
analysis. Also, expertise in creating detailed functional analysis in
conjugation with familiarities with RUP, Agile and other software
development process methodologies.
In me you will find someone who applies unusual dedication and self-
motivation, and offers the focus, drive and leadership skills to excel
seamlessly in a high-pressure, fast-paced environment. Working with such
major players as IBM, HP and Deloitte, I have gained extensive experience
in custom software implementation within industries such as the public
section, information technology & financial services. In addition, my
Bachelors in Computer Science coupled with my PMP designation, give me the
unique edge in dealing with IT/IS business integration and client / vendor
relationship management.
My hard work, professionalism, and dedication to employer success have
resulted in significant accolades and increased responsibilities. My direct
and effective communication skills, firm understanding of service delivery
within technology, as well as my client focused mindset proved highly
beneficial in my recent engagements.
Additionally, I can bring the following experiences and skills to this
position:
. The flexibility, creativity and strategic mindset that enables me to
delve into complex and ambiguous business issues.
. The experience that makes me a value-added and innovative solution-
provider, at the same time, a down-to-earth, personable, hard worker
with finely honed analytical skills
. Strong work ethic combined with the ability to perform in high-
pressure, fast-paced environments with long hours
I am confident in my ability to consistently exceed company goals and
deliver the same kind of extraordinary results to your organization that I
have in my many past projects. I thank you in advance for considering me
and look forward to meeting with you.
Sincerely,
[pic]
Andre D. Ramdeen
Andr Derek Ramdeen, PMP, CISA, B.Sc.
*****.*******@*****.*** . 416-***-****
PROFESSIONAL PROFILE
I am a driven professional with more than 12 years' experience in project
management, business analysis and application development. I have a proven
track record for being organized and able to work independently and self-
managed while still capably juggling and effectively managing several
priorities simultaneously. I am a dynamic and personable communicator with
a reputation for instantly developing rapport and trust with others.
KNOWLEDGE AND EXPERTISE
Leadership Client Focused Mindset Accountability
Change Management Resource Management Process Improvement
Brand and Product Development Collaboration Team Building
Strategic Mindset Innovation Prioritization
EDUCATION
. Bachelor of Science: Computer & Information Science, University of
Guelph
. Kenneth Levene Graduate School of Business,
University of Regina (Executive MBA candidate - 2014)
. C ram Certified Professional (V6 Business Analyst)
. Project Management Professional - PMP
. ITIL Foundations v3
. Certified Information Systems Auditor - CISA
. IBM Certified Application Developer & Admin (Lotus Notes & Domino)
. IIBA Certified Business Analysis Profession (CBAP - in progress)
. C ram Certified Professional (V6 Technical Analyst - in progress)
TECHNICAL SKILLS
. ERPs\Middleware: SAP, Oracle, MS Dynamics GP, IBM Cognos & Lotus
Domino
. Data Modeling: Rational Rose, Erwin
. Database Tools/Utilities: MS Biz Talk, SQL plus, PL/SQL,
Server Manager, SQL DBA
. Monitoring Tools: WebTrends, Omniture
. Office Tools: MS Office / MS Project, Eclipse, Visio,
Crystal Reports
. Testing Tools / Others: HP Quality Centre, Microsoft Team
Foundation Studio, Livelink, etc.
PROFESSIONAL DEVELOPMENT
Professional Management courses: . Financial Management . Risk Assessment .
Priority Management .
Planning for Disaster Recovery . Conflict Resolution . Men & Women Working
Together . Life Balance Workshop.
PROFESSIONAL EXPERIENCE
Sr. Consultant (C ram Project Manager / Business Analyst) [pic]
IBM Canada Ltd.
April 2012 - November 2012 Saskatchewan, Canada
. Project managed various teams, responsible for creation of cross
platform design /system interfaces. Delivered leadership and acted as
a focal point for the design and development team when discussing
options and the various merits or drawbacks of different approaches
within v6 upgrade project.
. Built a high level of trust and confidence with client in relation to
their knowledge of the business issues at hand and of C ram and the
proposed solutions. Recommended C ram application/functional
extensions and explained entities / attributes in the data model and
the relationships between them, as necessary, to address customer
solution requirements.
. Executed and planned development tasks including test environment
issues for the entire project across multiple systems.
. Negotiated complex contracts with external vendors and facilitated key
client meetings and provided framework for future development.
. Analysis of business, development /design level IT 'application'
architecture and testing documentation artifacts; provided sound
recommendations for improvements as needed.
. Gather and/or define requirement, through meetings and conference
calls with client and C ram subject matter experts.
Sr. Consultant (Project Manager / Business Analyst) [pic]
Alberta Health Services
January 2011 - April 2012 Alberta, Canada
. Responsible for delivery of a major Enterprise Content Management
Solution RFP from Initiation to Feasibility stage.
. Supported the Enterprise Architecture Team & considered security and
privacy architecture in designs.
. Developed and implemented best practices and tools for project
execution and management.
. Fostered close relationships with multiple stakeholders. Managed
readiness assessments and development of detailed implementation plans
and schedules through various approval phases.
. Supported the development of collaborative, enterprise or program /
line of business taxonomies.
. Advocated the change management 'application' architecture benefits
and leading practices, and train and educate stakeholders as needed.
. Planned and lead routine and complex negotiations involving
implementation and adoption strategies.
Full time Executive MBA Candidate [pic]
University of Regina
January 2001 - March 2011 Saskatchewan, Canada
Sr. Consultant (Project Manager / Business Analyst) [pic]
HP (Hewlett Packard)
October 2008 - December 2009 Saskatchewan, Canada
. Successfully project managed multiple custom (PCI & MS SharePoint /
.NET) projects and teams of up to 50 people through full project life
cycle.
. Developed and delivered testing packages for PCI Certification.
Directed Application and Common Infrastructure Owners to identify and
compile artifacts that satisfy PCI Data Security Standards (DSS).
Secured management approvals with Qualified Security Advisors (QSA)
during PCI Validation and Report on Compliance program phases. Created
and updated project schedules, risk/issue/action logs, status reports,
project repository. Ensured issues were identified, tracked, reported
on and resolved in a timely manner.
. Developed strategies for enterprise wide application
architecture initiatives involving significant business re-engineering
to legacy systems, COT solutions including: Microsoft Dynamics GP &
Team Foundation Studio, etc.
. Responsible for compiling / evaluating business and functional
requirements, process flows and
data models.
Project Manager / Sr. Systems Analyst [pic]
Deloitte
October 2005 - October 2008 Ontario, Canada
. Managed budgets of up to $1 million+ and teams of up to 50 people.
Delivered and deployed large COT implementations (IBM & Microsoft
SharePoint / .NET) projects using AGILE, RUP methodologies.
. Applied knowledge of services oriented architecture (SOA) approach to
creating distributed applications.
. Developed and aligned strategies for shared services by executing
strong leadership and negotiation skills while working with multiple
clients and business stakeholders.
. Leadership of team (development & test) to exceed project
requirements; provided subject matter expertise in support of new
products.
Lotus Notes Migration Project
. After merger with Arthur Andersen in 2002, Deloitte needed to upgrade
their IBM legacy systems (Lotus Domino) to Microsoft Exchange / Share
Point, in order to meet global firm wide standards. This email
migration and application upgrade was required to enable adoption for
managing collaborative processes, across multiple cross functions
beyond traditional enterprise applications, to drive down latency and
optimize value.
. Predominant role was in the project management of planning, execution
and change management of upgrade software modules. Delivered key
functionality to 7500 users and migrated key database applications to
new Microsoft based portal structure. Presented and compiled and
reviewed performance metrics to key stakeholders after deployment.
Sr. Consultant (Sr. Systems Analyst) [pic]
SaskPower
May 2003 - August 2005 Saskatchewan, Canada
. Integrated technical SAP solutions with the business environment using
an IBM COT solution (Lotus Domino), recognizing systems design and
data interdependencies and reusability and ensuring seamless delivery.
. Maintained continuous alignment with stakeholders while driving for
results and curtailing risk.
. Anticipated key issues and took the initiative to correct conditions
such that problems did not arise (working with business, test and
development leads).
. Documented solutions in the application's Functional Design Documents,
ensuring traceability to requirements and maintaining control of the
Design Documents.
Sr. Consultant (Project Manager \ Technical Lead) [pic]
Ministry of Social Services
April 2002 - April 2003 Saskatchewan, Canada
. Project manager of cross-functional teams up to 20 people and budgets
up to $1 million.
. Delivered IBM COT solution (IBM Websphere/ Lotus Domino/ MQ Series)
within legacy environment.
. Architected solutions for various internal departments and balanced
conflicting user group priorities.
CCIS (Call Center Integrated Solution)
. Key architect and lead developer of CCIS integration solution between
mainframe system and central production Note Db (v4, v5).
. Project managed and planned all development tasks including test
environment issues for the entire project across the three platforms.
Managed various project teams (Oracle, MQ Series, and Mainframe) to plan
for and create a cross platform design /system document.
. Main reference for all CCIS issues, delegated change management of all
variances pertaining to it, monitoring channels, queues, troubleshooting,
etc.
R6 / Tivoli Identity Manager Upgrade
. Planned required tasks associated with upgrade of network infrastructure.
Identified sensitive application areas of exposure and risk and took
required steps of precaution. Managed all Tivoli Identity Manager
related issues.
Sr. Consultant (Technical Lead) [pic]
Ontario Government
April 2001 - April 2002 Ontario, Canada
IFIS (Integrated Financial Information System)
Lead developer of portal solution that best fit the needs of clients'
existing IBM Lotus Notes technologies (v5), Microsoft SQL Server, and
Oracle backend system. Facilitated regular meetings with client,
consultants (Price Water-House Copper Smith) and construct a viable
solution that would satisfy all parties in the equation.
. Worked on designing the Portal architecture, implementing, and
documenting MySSB/MyOPS portal within PKI environment. This
included preparation of systems requirements documentation and
technical specifications and configuring the following: Domino
servers (development, staging, intranet production and extranet
production in a multi-server clustered environment with hardware
fail-over and load balancing), Entrust Proxy server, and
Replication data integration server. Used Lotus Domino R5/R6, java
agents, servlets, portlets, Websphere, Team Studio, and Entrust
Server;
. Worked on designing, testing, and implementation of a corporate
client profile application with data integration with the Workforce
Information Network - DB2, Contact Centre Applix System -SQL Server
7.0, Electronic Directory Messaging Service -x.500 directory and
Domino R5 Directory using Replica Action and ODBC. In order to
enable SSO to Domino from an existing PKI architecture,
authentication was facilitated by building a customized Entrust
Proxy Server authentication system with restricted port access to a
Domino Virtual Server. Used SQL Server, DB2 server, ODBC, and
Replica Action, Lotus Domino R5;
. Designed, developed, tested and implemented Domino R5/R6 generic
data integration application capable of receiving http/https posts
and posting back http/https posts using scheduled java agents in an
extranet Secure Socket Layer protocol- SSL V3.0 - environment for
Intranet connectivity to multiple B2B applications. Used Lotus
Domino R5/R6, formulas, Lotus Script, Java agents, SSL;
. Worked on implementation of HR & Financial ERP projects such as
PeopleSoft 7.0/WIN, Oracle 9/IFIS, many other eBusiness
applications and online services other OPS Intranet sites through
MySSB/MyOPS portal;
Technical Lead [pic]
IBM USA Ltd.
January 2000 - April 2011 New York, USA
Delivered key solutions and collaborated with third party vendors in
assuring that integrated software and hardware solutions meet the
customer's needs. Presented frequent development progress and change
management components to client and internal staff throughout project.
Shearman & Sterling - Project Blue (Washington, D.C.)
. Created the optimal solution for Shearman & Sterling by leveraging the
clients' existing Lotus technologies and integrating them into their
Microsoft based corporate intranet/internet portal system and knowledge
management solution.
. Extraction of key Lotus databases from internal and external sources such
as the firm's Time Reporting System, Document Management PC Docs and
NewsWire Services t.
Siemens - Siemens Information and Communications Networks (ICN) - Groupware
Integration
(Ft. Lauderdale, Florida)
. Responsible for migrating key Lotus Domino \ Notes applications (v4,v5)
to the corporate intranet. Identified 1,600 applications for migration.
Developed a set of tools which automated the initial data collection for
use in the assessment of the applications.
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