Customer Service High School
Resume:
Clara Hernández
P.O. Box ****, Indio, CA *****
*************@*****.***
Work Experience
**/**/****-**/**/2012 County of Riverside, Indio, CA 760-***-****
ET I Department of Social Services
• Interviews applicants for and recipients of one or more aid categories to assist them in the completion
and clarification of the application and declaration forms upon which eligibility decisions are based;
conducts such interviews in the Department of Public Social Services, obtains pertinent information
concerning such items as income, property, other financial resources, and financial obligations/debts
from applicants and recipients; obtains additional information to resolve discrepancies in the
applications and declarations by telephone, correspondence, or personal interviews.
• Determines eligibility in accordance with established procedures; dictates or records information for
case records.
• Interprets program regulations and other pertinent material to applicants, recipients, and the general
public.
• Computes amount of grant authorized and perform other similar required computations.
• Prepares and maintains other documents associated with the eligibility determining process.
• Imaged all documents received from client into designated case number.
• Index all documents received from client into designated case number using proper coding.
03/27/06-8/10/10 Riverside County Office of Education, Indio CA 760-***-****
Secretary Children and Family Services Division
1/5/05 - 11/4/05 Riverside County Office of Education, Indio, CA 760-***-****
Substitute Children and Family Services Division
• Assists other personnel for the purpose of supporting them in the completion of their work activities.
• Assists with processing of documents, forms, mailings and materials (e.g., attendance, enrollments,
filing, packet preparation, etc.) for the purpose of presenting information to appropriate parties.
• Coordinates at the direction of the assigned administrator/manager a variety of programs and
activities
(e.g., meetings, workshops, ceremonies, luncheons)
• Performs record keeping and clerical functions (scheduling, copying, filing, spread sheet preparation,
faxing, etc.)
for the purpose of supporting assigned administrator and/or other staff or site personnel.
• Distributes mail, supplies, messages, etc. for the purpose of disseminating materials to appropriate
parties.
• Prepares written materials (e.g., reports, memos, letters, work orders, etc.) for the purpose of
conveying information regarding office/school and/or program activities and procedures.
• Refers the general public, staff, students, parents and others as appropriate for the purpose of
obtaining more information regarding services, programs and/or training, etc.
• Supports assigned administrative personnel (e.g., performs other duties as assigned) for the purpose
of providing assistance with their administrative functions.
11/08/05-03/24/06 Robert Half International, Indian Wells, CA 760-***-****
02/04/04–07/23/04 Administrative, Clerical
Palm Springs Aerial Tramway: Cashier, Customer Service, opening and closing of register bank money.
Paragon Schmid Building Materials: Receptionist, Customer Service
Imperial Irrigation District: My main function was to answer calls and questions regarding the
services and resources for our clients i.e. Energy Discounts, Air Conditioning Tune ups. Referrals to
local charities for assistance on their electric bill and recycling of old appliances. Prepare packages
for house and business inspections. Kept log on inspections and process the paperwork to the main
office for prompt rebate refunds.
Guy Evans Incorporated-Receptionist for Human Resources Department
Accepted and distributed applications to the proper supervisor for review and screening of the
applicant’s paperwork.
Reference check for applicants, social security number and DMV record.
Follow-up with applicants with their interview date and protocol.
05/1987 – 4/2003 Eisenhower Medical Center Rancho Mirage, CA 760-***-****
I was originally hired as a Pharmacy Courier and Patient Transporter. I transferred to Accounts
Payable, and then promoted to Accounts Payable II.
As a transporter, I transferred patients from surgery to various hospital units. Delivered patients
medications to the designated nursing areas.
In the finance department, I started as a Check Audit/Data Entry Clerk then promoted Accounts
Payables I and II
• Verify invoice information against purchase order and receiving document
• Code, voucher and prepare invoices for data entry.
• Audit employee expense reimbursement request for proper paperwork and approvals.
• Reconcile vendor statements, research and correct discrepancies.
• Process and distribute reimbursement and manual check request.
• Prepare vendor checks for mailing
• Maintain updated account payable files.
• Audit time cards from Registry/Traveler Nurses to make sure proper hours were submitted
• Prepare monthly and rear end reports.
Education
High School Diploma- Coachella Valley High School Sept. 1978 – June 1982
Thermal, CA 92274
General Education and some Clerical Classes
Certificate-Campesinos Unidos- Indio, CA
Received a Certificate of Completion, Sept. 1983 – June 1984
Clerical and Basic Accounting related courses
Skills
Bilingual / English & Spanish, Type 40 wpm and 10,000+ kspm.
Software: MS Word, Excel, Novel/Group Wise, NoHo CARE, CIV, Web Imaging, Image Now,
Imaging Filing Guide
Office Equipment: Scanner, Copier, Fax, 10 Key Machine, Cash Register
References
Sharon Baskett, Director 951-***-****
Riverside County Office of Education
Children and Family Services
********@****.**
Audrey Goodwin, Coordinator 951-***-****
Riverside County Office of Education
Children and Family Services
********@****.**
Linda Rodriguez, Program Specialist 760-***-****
Riverside County Office of Education
Children and Family Services
**********@****.**
Rosemary Montano, Child Care Liaison 760-***-****
Riverside County Office of Education
Children and Family Services, Director
********@****.**
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