Engineer Support

Steven Objective

M. My ideal career situation would involve a family of co-workers, respectful of each other’s individual talents and

Prego

abilities As a highly motivated, resourceful, and adaptive individual that excels in performance through both

team and individual efforts; I seek a full-time position with career growth in a professional and progressive work

environment in an engineering or administrator role. I’d love to grow and become well-accomplished with the

Port Jefferson, New York

right group of technical, goal-oriented people.

Cell: 631-***-****

Home: 631-***-****

Work Experience

***********@*********.***

CA Technologies, Inc.

06/09 – Present Title: Support Engineer & Designated Support Engineer Location: Islandia, NY

Support Engineer – At CA Technologies, I fulfill the role of Support Engineer for CA’s DLP (Data Loss

Prevention) software (Formerly Orchestria APM). CA DLP is a full featured security suite that offers e

mail auditing, as well as monitoring and other features. Support involves working with many major

financial institutions to ensure proper functionality. The system is mostly e mail based, and involves

research, learning, and collaboration with development and management to construct viable customer

solutions. Here, I work with mostly Microsoft SQL, a bit of Oracle, and most Windows Server

environments. I use lab and VM environments to replicate customer issues, and QA solutions. The job

entails a wide array of responsibilities, ranging from simple FAQ, to collaborative efforts, designing

implementations, and using moderate Windows networking and server administration skills. This position

has enabled me to experience a variety of industry standard practices, and work with many top notch

financial institutions and learn a sense of their priority, while staying on the cutting edge of network

security.

&

Designated Support Engineer – A Designated Support Engineer (DSE) is a central point of contact that

provides scheduled technical support reviews, priority case handling, and issue escalation for a specified

product (CA DLP), and customer. As a DSE, I am on call 24/7, 365, when available for ‘Priority 1’ level

issues for a specified client. This is the highest level of premium support for any software or hardware

product available at CA.

Franklin First Financial

09/08 – 6/09 Title: Systems Administrator Location: Melville, NY

Systems Administrator – Server administration of Windows 2003 Server, Active Directory and Exchange

2007. Monitoring and work done within Barracuda, Cymphonix, Encompass Mortgage software,

Blackberry Enterprise Server and eFax systems. Desktop support within corporate and branch locations

for everything from upgrades to printers, to Avaya phones, installation of network jacks, phone jacks and

everything in between. Traveling from branch to branch ensuring new user configurations, server issues

and hardware/software issues within the end user community. Ricoh and Kyocera Copier/Scanner work

as well. A “Jack of all trades” within the company.

Cold Spring Harbor Laboratory

10/07 – 06/08 Title: Desktop Support/Macintosh Systems Specialist Location: Cold Spring Harbor, NY

Desktop Support Technician – Assist Professors, Laboratory faculty, and visiting Graduate students in

the support, installation, maintenance and configuration of industry specific scientific software.

Maintaining CSHL assets inventory and ensuring proper documentation for the Server Group for IP

reservations. Access to Active Directory for the purpose of correct object placement.

Macintosh Systems Specialist – Assist primary Macintosh Technician in the ordering and configuration of

Apple machines. Trouble shooting of hardware and software issues, as well as installing and configuring

Retrospect back up solutions. (Trouble shooting software mostly consisting of: Adobe CS3 Suite

Concord Mortgage Corp.

4/05 – 8/07 Title: Network Administrator Location: Melville, NY

Network Administrator – Assist Loan Officers in the proper functionality of specialized loan software.

Maintain current inventory of Windows PCs, copiers, scanners, and servers. Perform routine account

maintenance of Windows Server 2000, 2003, and Exchange 2003 machines. I would create users,

delete users and set up new employee services. (Fax numbers, server shares, mailboxes) I’ve repaired

PCs, and set up new equipment.

Education

9/2004 1/2006 Suffolk County Community College, Selden, New York

Associate Degree in Computer Science from SUNY Suffolk

Apple Authorized Support Professional v10.5 – 5/08

In preparation of obtaining a Cisco CCNA & MCITP (Exchange & SharePoint)

Skills

Desktop Support

Platforms: Windows 2000, Windows XP, Windows Vista, Mac OS X 10.1 – 10.5.

Server Administration

Platforms: Windows Server 2000/2003/2008, Exchange 2003/2007/2010, Sonic WALL,

Barracuda SPAM filtering, Cymphonix Web Filtering, RIM BES, Symantec Backup Exec v11

Networking

An Understanding of TCP/IP, DHCP, LAN, DNS, Cisco VPN technologies. Proven ability to

configure basic Cisco-based networks comprising of a Gateway, Router, and Switches. Experience

constructing Server Racks.

Directory Services

Fluent Active Directory ability.

Blackberry Support & Troubleshooting (And other assorted Smart phones)

BES Server Administration, Synchronization with Microsoft Exchange Server, and

Importing/Exporting of contacts and other Blackberry features.

Symantec Ghost configuration and deployment

Apple Macintosh Support, Maintenance and Configuration

In-Depth & up-to-date knowledge of industry standards and procedures

Microsoft Office Support ( All Versions)

Avaya Definity Management (Intermediate)

Virtualization

Experience with VMware Workstation and ESX Server, Windows Terminal Server and Citrix.

Contact this candidate