Customer Service Manager

Hanan lahlou

** * ******** ***

Quincy, MA, *****

Cell #617-***-****

************@*******.***

OBJECTIVE: Seeking a position in Customer Service where my extensive experience

will be further developed and utilized.

EDUCATION

Quincy College, Quincy, Massachusetts

2003-2006

English classes

SUMMARY

• Customer Service skills: 8+ years of experience dealing with customers in positive

manner, providing excellent customer service.

• Professional skills: Calm, proficient and patient under pressure, quick learner, good

communication skills, reliable, and dependable. I seek out new and additional

responsibilities.

• Computer Skills: Proficient with Microsoft Office

• Personal: US Citizen, fluent in Arabic

WORK EXPERIENCE

Maamoura Hotel, Rabat Morocco

Sep 2000- July 2002

Room Attendent

•cleaning and Respond promptly to requests from guests and other departments

• Identify and report preventative or other maintenance issues in public areas or guest

rooms

•prepare the rooms for cleaning, make up the beds, dust the furnitures, etc

Ez mart, Weymouth, Massachusetts

July 2006- july2010

Store manager

• Manage the store,handling the cash, stocking, ordering products, paper work

• Obtained back-up information for customers, credit/payment method and input into

system and collect cash when designated.

• Keep good relationship with customers by giving good service.

Star market, Quincy, Massachusetts

May 2004- August 2006

Cashier

•Work in cash register, handling the cash

• Handle customers requests for information and services

Contact this candidate