Customer Service High School
Resume:
Patti DiClemente
Ephrata, Pa 17522
Phone: 610-***-****
E-Mail: *********@****.***
Career Focus
Enthusiastic and motivated graduate with an Associate Degree in Business
Management. Detailed- oriented with great problem solving and customer service
skills.
Summary of Skills
Excellent customer service skills Great communication skills
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Critical thinking skills Well organized
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Quick learner PowerPoint knowledge
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Leadership skills Microsoft Word knowledge
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Works well with teams Detail oriented
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Conflict resolution Great at multitasking
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Exceptional time management Marketing experience
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skills P&L management
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Adaptable Inventory control
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● Microsoft Excel knowledge
● Efficient typer
Accomplishments
Customer Relations:
● Greeted and assisted customers.
● Answered phones and responded to customer inquiries.
Process Improvement:
● Documented process to train new employees
Management:
● Took an office that was in complete disarray and turned it into a fully functional
and organized office
● Responsible for all of my past, present and future tenants
● Helped to market my company
Professional Experience
Smokey Bones
January Wyomissing, Pa
2005 to May
Server
2009
● Accepted payment from customers, and made changes
if necessary.
● Assisted co-workers
● Assigned patrons to takes suitable for their needs
● Cleaned and organized eating, service and kitchen areas
● Made sure patrons were satisfied with their food, service and overall experience
● Shift leader
● In charge of making sure co-workers were doing their assigned duties before
they could clock-out.
May 2009 to
Downtown Reading Hofbrau
June 2010
Reading, Pa
Bartender
● Accepted payment from customers, and made change as necessary
● Handled financial duties. Accounting for credit card receipts and counting the
drawers at the end of the shift
● Come up with new marketing ideas
● Assisted co-workersAttempted to limit problems and liability related to customers'
excessive drinking Checked patrons' identification to ensure that th met minimum
age requirements for consumption of alcoholic beverages
● Prepared and served several different variety of beverages
January 2011 to
Current Olde Lincoln House
Ephrata, Pa
Bartender
● Accepted payment from customers, and made change as necessary.
● Assisted co-workers
● Attempted to limit problems and liability related to customers' excessive
drinking
● Checked patrons' identification to ensure that they met minimum age
requirements for consumption of alcoholic beverages
● Prepared and served a variety of different beverages and food
● Responded to resident or guest complaints regarding food or service
● Great customer service and communication skills
August 2012 to
Current
Moove In Self Storage
Manheim, PA
Property Manager
● Identified key growth opportunities for the business through helping office
location become more efficient and organized
● Managed the day-to-day activities
● Reduced and controlled expenses by improving resource allocation.
● Reviewed and approved billing invoices
● Competitor research
● Offered feedback to executive-level management on the effectiveness of
strategies, selling programs and initiatives
● Conducted facility tours for potential tenants and answered any questions
● Collected and kept careful records of rental payments
● Handled customer complaints personally to verify they were properly handled
● Ordering and monitoring company inventory
● Monitored common areas for cleanliness and safety.Reviewed all leases to
guarantee that tenants received the proper level of service
● Created and updated marketing materials for my office's location
● Updated tenant and unit information
● Helped control account receivables
Education
2003
Tulpehocken
High School
Bernville,
Pa, United
Stated
HIgh School
Diploma
● Athlete (Soccer, field hockey and basketball)
● Community Service
● Student Counsel
2012 Reading Area Community College
Reading, Pa, United Stated
Business Management
Associate Degree
● Dean's List 2011-2012
Contact this candidate