Quality Assurance Customer Service
Resume:
Charles Patterson 410-***-**** Page * of *
Charles Patterson
. H-410-***-****
**** ******* **. *-410-***-****
Parkville, MD 21234
*****@*******.***
Strong References – Gladly Provided
SUMMARY
• Extensive experience managing successful operations in a manufacturing environment
• Total management experience of 31 years
• Exceptional track record in exceeding all business plan goals to facilitate a profitable
operation
• Proven ability delivering money saving solutions and reduced production times
• Critical role in the commission and implementation of the new Cold Mill at Sparrows
Point in 2000
• Knowledgeable in many areas of a manufacturing environment including operations,
electrical, mechanical, and systems control
• Proven ability to demonstrate excellent verbal and written communication skills when
working with customers and team members
PROFESSIONAL EXPERIENCE
Sparrows Point Steel Mill
Salary Manager Jul 1988 to Aug 2012
Hourly Supervisor Sept 1981 to Jul 1988
Hourly Employee Mar 1979 to Sept 1981
The Sparrows Point Steel Mill has been owned by multiple companies during my tenure:
o Bethlehem Steel (1979-2003)
o International Steel (2003-2005)
o Mittal Steel (2005-2009)
o Severstal (2009-2011)
o RG Steel (2011-2012)
• Responsible for the complete On Turn (24x7, 365 days per year) operation of the entire
Cold Mill
o Continuous Pickler/Tandem Mill Operation with a production of 1.5 million tons per
year
o Hydrogen Anneal Operation with a production of 500,000 tons per year
o Skin Mill/Tension Level Line with a production of 800,000 tons per year
o Two Automated Coil Packing Line and Six crane warehouse for shipping
o Hot Band Staging Area with two cranes with storage of approximately 1500 coils
• Extensive experience in taking responsibility for all environmental liabilities
o Hydrochloric Acid 32% concentration – Up to 180,000 gallons
o In-Process Hydrochloric Acid with concentrations running from 2-19% - Up to
44,000 gallons
o Waste Pickle Licquor – Up to 360,000 gallons
o Oil Emulsion system – Capacity of 50,000 gallons
• Consistently meet or surpass world class standards for rejections, yield, reprocessing, and
delays
• Responsible for the safety and welfare of approximately 50 employees
• Extensive experience in management tasks such as scheduling, payroll, and employee
compliance aspects
• Place high priority on safety in an environment with many potentially dangerous
conditions
• Proven ability to efficiently run a productive operation
Charles Patterson 410-***-**** Page 2 of 2
• Exceptional problem solving skills utilized while ensuring the proper operations of a
large mill in a fast-paced environment
EDUCATION
High School Diploma, Patapsco High School
Dundalk, MD – 1978
TRAINING/CERTIFICATIONS
• •
OSHA 10 Hour Course certified Hazardous Waste Trained
• (HazWopper)
Hot Works Permit certified
•
• Environmental Training
Confined Space Entry Supervisor
•
Trained Quality Assurance Training
• •
LOTO (Lock Out Tag Out) Trained Partnership Training
• •
Key Mill Rep for LOTO Excellence in Leadership Training
• •
Thru-Put Manufacturing Training ISO 9000 & 14001 Trained
AREAS OF EXPERTISE / COMPENTENCIES
•
• •
Steel Finishing process & operations Safety measures
• •
Cold Mill operations Environmental compliance
•
o Pickler Quality Measures
o Skin Mill o KVSOP (Key Variable Standard
o Tandem Mill Operating Procedures)
o SOP (Standard Operating
o Hydrogen Anneal
Procedures)
• Problem Solving
o QCP (Quality Control
• Management
Procedures)
• Leadership
o SPI( Standard Practice
• Quality Assurance
Instructions)
• Customer Service o JSA (Job Safety Analysis)
• Strategic Planning o
Strong References – Gladly Provided
Contact this candidate