Customer Service Manager

***** ********* ***** **. #*** JACKSONVILLE, FL **246.

********@*****.***.216-***-****

LAUREN M. ROBERTS

Work Experience

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BCBG Max Azria, Sales Associate, Jacksonville, FL (2007-2008, 2012-Present)

Vienna Family Medicine, Licensed Practical Nurse, Vienna, VA (8/12-10/12)

Arden Courts Alzheimer's Assisted Living Facility, Interim Program Services

Coordinator, Annandale, VA (6/10-8/10)

Arden Courts Alzheimer's Assisted Living Facility, Program Services

Assistant, Annandale, VA (10/09-2012)

Southern Management Corporation, Leasing Professional, Alexandria, VA (9/08-

8/09)

Nordstrom, Phone Operator, Arlington, VA (7/08-11/08)

Intervention Project for Nurses, Assistant Case Manager, Jacksonville

Beach, FL (11/06- 7/07)

Randstad Temporary Agency, Jacksonville, FL, (9/06- 11/06)

Flemings Steakhouse and Wine Bar, Woodmere, OH, (5/06- 8/06)

Barri Lee Cleaners, Woodmere, OH, (8/02- 7-05)

Clinical Skills

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Experience in EMR/Allscripts and Allscripts PM

Interview patients to obtain medical information and vital signs

Prepare patients for specific appointment type

Record and document patient information

Prepare and administer medications as directed by the physician

Collect, document and prepare specimens

Explain treatment plan and procedures

Perform EKG, labs, routine cultures, and urine and stool studies

Resolved customer complaints on as-needed basis

Maintained excellent customer relationships

Developed ability to work in a fast-paced atmosphere

Ability to work in a team oriented environment and individually with

limited supervision

Education

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2010-2012 Fairfax School of Practical Nursing Falls Church, VA

2007-2009 Florida Community College Jacksonville, FL

2005- 2006 University of North Florida Jacksonville, FL

2001-2005 Orange High School Orange, OH

Achievments

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License of Practical Nursing PN 5208233

I earned a 4.0 GPA upon completion of Fairfax County School of Practical

Nursing

I earned the highest GPA in the pharmacology course at FCPS

Professional Skills

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Experience in EMR

Microsoft Office XP

Multi-line phone system

Filing/Faxing

Ability to multi-task

Excellent customer service

BLS certified

REFERENCES

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Available Upon Request

Contact this candidate