Customer Service Representative

Resume of

Kim Vealy

**** * **** ******

Los Angeles, CA 90047

323-***-**** – ********@***.***

CAREER OBJECTIVES

Committed and motivated Customer Service Representative with exceptional customer-relations and decision making skills who

possesses a strong work ethic, enthusiasm, initiative, and professional demeanor. I am interested in a position with the

opportunity to apply experience and my skill-set.

EXPERIENCE

SimplexGrinnell National Account Coordinator 12/16/2005-03/18/2011

• Managed service and inspections for 150+ national accounts

• Daily scheduling for 10+ technicians and inspectors

• Coordinated Regulation 4 inspections with local AHJ

• Reviewed National Accounts reports daily/weekly, providing feedback to Corporate

• Created service requests in Oracle for all service and inspections

• Monitored progress of service repairs and inspections to completion

• Achieved month-end billing goals; invoicing 200+ clients

• Ordered/tracked receipt of parts for fire alarm and sprinkler repairs

• Processed payroll for six (6) sprinkler fitters

• Answered 50+ calls a day, three-line phone system

SimplexGrinnell Fire Alarm Dispatcher 07/26/2002-12/15/2005

• Managed daily scheduling for 14+ fire alarm technicians

• Generated 25+ work orders in Legacy system for fire alarm repairs

• Exceeded month end billing goals, invoicing 100+ clients

• Adapted to prevailing wage process and documentation

• Ordered/tracked receipt of parts for large fire alarm projects

• Trained co-workers on Oracle software including management

• Prepared monthly on-call calendar for emergency after hour service

• Answered 20+ calls a day, 2 line phone system

MasterProtection Data Entry Clerk 08/12/1996-07/25/2002

• Input alpha and numeric data from sourced documents into AS400 System

• Compiled, sorted, and verified accuracy of data entered

• Assisted with bi-weekly payroll by entering hours, wages, and deductions in BBI system.

• Printed and distributed Profit & Loss reports to branches (locally and nationally)

• Trained co-workers on usage of Oracle Software

Education and Skill-set

• Business Administration (35 college credits)

• Microsoft Office (Excel, Word, and PowerPoint)

• Oracle Software

• Data Entry and Report Preparation

• Internet Research

• Type 50 wpm

• AS 400

References available upon request.

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