Customer Service Data Entry
Resume:
Sathya Kuechler
Hemet CA. **544
Cell-951-***-****
Message951-***-****
*********@*****.***
Objective
To seek a position, performing clerical/secretarial duties, assisting the public and knowledge of computer based software and office equipment.
Work History
Riverside County Community Action Partnership March 2013
CAP Surveyor – 15 Hours a week
Conduct surveys to assess the basic needs of low income families in Riverside County.
Read aloud with facilitated workshops at Department of Social Services to ensure accuracy and answer any questions and comments.
Verify survey is complete, ensuring accuracy of overall survey conducted.
Provide incentives and knowledge of programs such as resource directories, and programs offered through CAP including food banks, weatherization, mediation and Utility assistance.
One month public speaking.
County of Riverside Department of public social services
Office Assistant WEX-20 Hours a week April 2012 to Present
One year experience Clerical
Train new TAP employees on policies and procedures and basic equipment and computer software using C-IV, ImageNow, Microsoft programs and knowledge of IEVS, MEDS and quarterly reports.
Schedule appointments for Eligibility workers.
Refer customers to sources of information such as food banks, housing and other local resources offered through the Calfresh unit at DPSS.
Work with customers in a question answer booth receiving any vitals or documents needed for specific case.
Verify the accuracy of the individuals and forms.
Give applicants standard forms and request that routine verifications returned with completed forms; reviews forms for completeness when returned by the applicant.
May assists clients with completing application forms for financial assistance in Calfresh, Calworks and MediCal programs, as well as outside resources.
Retrieve and record mail for the Calfresh unit and classify material by nature of date received and task workers with address changes.
Records verification of birth, income, property and other required information according to standard procedures.
Maintain informational and operational records formulating multiple message logs and routing to proper case worker.
Return phone calls, verifying accuracy of information within customers case.
Bring discrepancies to the attention of the case worker responsible for case.
Clears routine case controls using computer printouts.
Responds to routine phone calls.
Execute a wide variety of clerical duties such as proofreading, composing journals on factual subjects according to specific case.
Key in commands to locate files
Enter, store and retrieve source documents.
Index documents into person or case level.
Operate and knowledge of office equipment including copiers, fax machines, scanners, multi-line phones and computers.
Soboba Casino, San Jacinto, CA
Cage Cashier/ Cocktail Nov.-2010 to Nov. 2011
One year clerical and accounting
Obtaining and maintaining a Federal Gaming license and food handlers card.
Securely retrieving print out tickets form the Kiosk machine and pay out jackpots and winnings using a variety of standardized forms.
Records verification of birth.
Data entry of personal and confidential information of new clients and update data base with changes such as contact information, address, players’ history and any new changes.
May assists clients with filling out forms.
Count, balance and maintain a drawer of $50,000.00.
Control batch totals and conduct interim reports, checking for arithmetical accuracy.
Clears routine case control using computer printouts.
Responds to and answer calls, receiving and providing information from internal departments such as pit boss’ and security, requesting information on a customers’ case.
Oversee all monies received.
Responsible for retrieving all proper documentation and completion of forms for customers’.
Files required forms and verifications for customers’ in an established numeric filing order.
Operate a variety of accounting equipment including coin and cash counters, computer software and 10 key calculator.
Marie Calendars Restaurant, Hemet CA Oct-2003 to May 2010
Lead Waitress/ Bartender
Lead in excellent customer service.
Over seven years customer service.
Working with culturally diverse and fast paced front line cooks and abbreviated dialog.
Promptly record and execute the delivery of customers’ orders.
Train new employees on work patterns procedures and work ethics.
Opening, closing and maintaining a balanced drawer of $300.00.
Mix and prepare alcoholic beverages, cocktails and spirits in accordance with State laws.
Check for proper Identification.
Establish relationships to ensure business productivity and longevity.
Extended Stay America, Seattle WA.
Hotel clerk Jan.-2005 to Jan.-2006
One year clerical experience.
Assist public with a variety of preference checking in.
Receiving proper documentation for Data entry, using a variety of standardized forms, and following rules, regulations, policies and procedures.
Coordinate dates, times and schedules.
Responds to routine telephone calls and lobby visits.
Regulate room availability.
Records verification of birth, property and other required information according to standard procedures.
Compose routine letters.
Make out bills, abstract orders, notes and credit card validation.
Modern office procedures including filing and operating office equipment.
Multi task and oversee hundreds of guests and needs.
Responsible for all security footage on the premises.
Contact emergency response teams regarding health and safety.
Coordinate housekeeping schedules and maintenance schedules according to room turn over.
Answer routine phone calls and assists quests with directions.
Knowledge of maps, (latitude and longitude) and graphs.
Knowledge of area within a 200 mile radius, including airports, food and recreation.
Work with FEMA and displaced Hurricane Katrina victims with knowledge and use of government funded programs to accommodate the needs of families and directing them to outside resources such as food banks in their time of distress.
Ensure a great relationship with guests and public.
SKILLS
Two years’ experience Windows Seven Goal-Directed
One year experience Windows XP Great Communication skills
Twelve years’ experience Microsoft Word Efficient
Twelve years’ experience Power Point Organized
Twelve years’ experience Windows Excell Professional
5 Years’ experience Data Entry Dependable
Education
1995-1999 San Jacinto High School
Diploma
1999/2000 to 2003MT. San Jacinto College
20 units completed
License
Valid class A License
Contact this candidate