Good Day,
I am writing to apply for a position in Loyalty Marketing. As you may see,
I have had varied and vast experience in marketing. For the last five
years, my focus has been very specifically on loyalty marketing and
customer retention programs and analysis. I have had a unique position
which allowed me to guide proprietary platform development specific to
Loyalty Transactional Processing, Segmentation and Reporting. At the same
time I have worked with steered our clients on Program Design and
Strategies that enhanced their brand through Loyalty Marketing and
Analysis.
Providing end-to-end gift, loyalty and marketing solutions, I have
consulted with and implemented marketing strategies for mid-market brand
such as Atlanta Bread, Wireless Zone, Godiva Chocolatier, and BMW, among
others.
Thank you for taking the time to review my r sum . I welcome the
opportunity to discuss how my experience and creative abilities will be
assets to your marketing team.
Sincerely yours,
Elizabeth (Bette) Houser
Objective
An experienced hands-on and consultative Marketing Director and Project
Manager, I have led cross-functional teams in the delivery of innovative
and profitable marketing and website strategy projects. I possess a
diverse background and experience in retail marketing, loyalty marketing,
database development and segmentation as well as hands-on direct marketing
consulting and implementation. I am currently seeking an opportunity to
use my skills and creativity in a growing environment such as Your
organization.
Skills
Executive Account Management
Proven Leadership Abilities
Team Building
Graphic Design
Creative Direction
Copy Writing and Editing
Marketing Writing
Project Management
Sales Support and Management
Marketing and Website Strategy
Branding and Identity
Advertising and Public Relations
Website Technical Development
Database Management and Reporting
Profile
Over 20 years experience in creating and delivering successful marketing
projects across multiple disciplines. Planning, creating, developing,
managing and executing successful, integrated business-to-business and
business-to-customer strategies and marketing programs. For past 5 years,
primary emphasis on customer acquisition and retention programs through
loyalty marketing strategies. My strengths and experience in marketing
include:
Proven management skills, leading and managing 12 plus employees
Understanding of principles planning, organizing and implementing
marketing strategies
Project Planning, Management and Implementation
Organizational and communication skills
Strong Creative Direction and Marketing Copy Writing Ability
Flexible, able to manage and complete multiple tasks and projects
Organized approach to problem solving
Loyalty Strategies and Implementations (CRM and Database)
Understanding, Executing and Analyzing Performance
Analysis and Business Intelligence
Strong Training and Speaking Capabilities
Accomplishments
Director - Merchant Services - Loyalty Marketing Solutions
Profit.Point, Inc.
February 2008 - Current
www.profitpointinc.com
Loyalty was a "side-line" processing ability of ProfitPoint. I was brought
on board to assist their IT team I nthe develop their new processing
platform. Bringing the customer and user perspective for processing and
reporting for loyalty and customer retention I assisted in developing the
product roadmap for Loyalty and Rewards Products and Services. I work as a
consultant to our customers to provide them program design and development
strategies that mobilize these emerging technologies to bring the best
program possible for the collection of, segmentation of loyalty programs.
Crossing many vertical industries, my experience is in: retail, hospitality
and service oriented markets. After achieving these goals and generating
database and marketing toolset for ProfitPoint, I then worked directly with
our larger brand customers to develop brand retention strategy by using
these processing and reporting capabilities.
Responsible for creating and implementing all marketing collateral for the
Loyalty line of business for ProfitPoint. Then moved into the customer
deliverables I am currently working to provide strategic consultative
services, marketing implementation from email campaign and direct mail
promotional campaigns as well as social marketing and mCommerce. With
the Database at the core of the technology, I help our customers facilitate
the implementation of database segmentation and analysis and promotional
performance. I enjoy sharing in and providing these business strategies to
our customer base in many formats either as the sole provider of, or in
collaboration with their in-house marketing teams. Some of my
responsibilities include:
Brand Marketing and Positioning
Corporate ID and Collateral
Loyalty Marketing/Customer Retention
Database Design/Management/Segmentation
Database Management and
Program Design and Marketing Strategy
Creative Direction/Writing and Design
Marketing and Promotional Email Campaign
Collateral Creation/Implementation
Event Planning and Execution
Resource Management/ PMM
Sales and Account Management
Business Development
Project Management
Performance Reporting and Analysis
Director - Marketing/Technology and Consulting Firm
Quatro Studio, Division of Quatro Systems, Inc.
2000 - February 2008
www.quatrostudio.com
www.quatro.com
Complete responsibility for the line of business within a technology
company that delivers marketing consulting and implementation through
website and e-marketing.
Originally I was hired as Corporate Marketing Director for Quatro Systems,
Inc. Planned and executed a full marketing program and created and defined
branding and marketing strategy for the main company - Quatro Systems, Inc.
Designed and developed all collateral and marketing tools including
website strategy and product marketing and definition.
Created division of company called Quatro Studio which front ended the
technical engineering expertise with a marketing and design line of
business. Responsible for the entire revenue stream, resource management,
productivity, marketing and sales of this division of the company.
Successful in cross selling the core business offerings through this new
line of business.
Quatro Studio became a profitable e-Marketing and Website Design firm
within one year. Core deliverables were website strategy consulting,
website design and delivery.
Website Marketing Strategy
Consulting
Sales and Marketing
Website Design
Information Architecture
Technical Production
Resource Management
Account Management
Business Development
Project Management
Marketing Manager - Financial Technology Firm
Automated Financial Systems, Inc. (AFS)
1997 - 2000
www.afsvision.com
Directed and implemented all aspects of corporate marketing for financial
technology company. Created and defined corporate branding and identity.
Developed all collateral and all aspects of web and media projects
including e-Commerce division of the company. Also responsible for all
internal and external marketing, advertising, and Public Relations. Worked
with account management and sales. Defined and managed team of database
and sales and product analysts. Managed a team of twelve designers,
developers, product marketing assistants and desktop publishers. Reported
directly to President and CEO. Interacted with C-Level and Chairman Level
Branding, Corporate Identity
Strategic Planning
Messaging and Positioning
Sales Support, Competitive Research
Direct Mail and Database Management
Collateral Development
Media and P.R. Management
Event Management/Trade Shows
Education and Training Collateral
Internal Employee Communication
Presentations and Statistics
Executive Account Management
Director - Great Bear Golf and Country Club
A Semi-Private Jack Nicklaus Signature Golf Course
1992 - 1997
www.greatbeargolf.com
While working for Nicklaus Organization, I was responsible for entire club
and real estate marketing and sales as well as initial club management for
a high end semi-private golf club. In the development stage, established
feasibility studies and demographic studies on per-capita income and
substantiated market for initial investment in the club. Once project
began, created all marketing materials, conducted public relations,
prepared with legal department all documents, and oversaw club management,
coordination and project management of club house and all other business
relating to P.R., Marketing and Sales. Successful club marketing and
membership drive by end of 2nd year prior to actual opening of the
facility. Reported directly to owner and developer and I was accountable
to responsible to marketing company for the Nicklaus Corporation for brand
integrity.
Feasibility Studies
Branding and Logo
Marketing Materials
High End Event Planning
Membership Direction
Board Appointments/Meetings
Membership Documents
Sales
Real Estate Marketing and Sales
Cohesive P.R. and Media with Nicklaus Corporation
Creative Director /Sales Associate - Commercial Printing Company
Sun-Litho Print, Inc.
Commercial offset printing Company
1987 - 1992
www.sunlithoprint.com
I was responsible for Account Management and Creative Direction for the
Marketing Collateral for Clients of Printing Company. Responsible for more
than 60% of the sales revenue of the company as well as providing graphic
design direction and creative direction to art department.
Direct Sales/Presentation
Collateral Clients
Design Direction
Copy Writing
Quality Control
Executive Account Management
Education
Archbishop John Carroll High School - Radnor, PA
Moore College of Art - Philadelphia
Graphic Design
Communication Arts
University of Massachusetts
Marketing
Business Management
References
Upon Request.