Professionall Driver, Customer Service, General Clerical
Resume:
Teresha R. Gunter
Baltimore, Maryland 21207
Summary Of Qualifications
* Seeking a position in a company where I can grow and demonstrate the
ability to perform strong communication and customer service skills. A
self- motivated innovator with a record of success in troubleshooting
and problem resolution. Extensive experience working with the General
public, Professional driving, and a background in educational and
office settings. Caring and hard working also a team player and work
well with others. Equally effective in Customer Service,
Dictaphone/Switchboard, Advance word processing support, Data Entry
65 WPM, MS Word, Excel, Power point, Basic Internet Skills and Medical
Terminology. Lead by example and establishes a professional work
environment and build an excellent rapport with customers,
supervisors, and co-workers.
Professional Experience
. Park School Of Baltimore [Bus Driver] 08/2011-Present/
Seasonal
Professional Bus Driver for a prominent Baltimore County
Private School. Duties included pre- trip for assigned bus
keep records of bus safety log and maintenance logs daily
that was required, keep bus clean and pick up and drop off
students in a timely matter safely to and from school. Also
assist with sports and field trips.
. Barber Transportation Company [Bus Driver]09 /2010-
07/2011
School Bus Company in Baltimore City and Surrounding Areas
Professional Bus Driver for Baltimore Public Schools Duties
included pre- trip for assigned bus keep records of bus
safety log and maintenance logs daily
that was required, keep bus clean and pick up and drop off
students in a timely matter safely to and from school. Also
assist with out of town charter runs
. E- Sylvan Professional Tutoring Program CSR [Customer
Service Representative] 05/2007-07/2009
Online grade level tutoring program provided diversified
information services and research assistance to the general public and
online students. Assisted students with a broad selection of
information in reference to teachers, scheduling and computer
information, curriculum activities, class cancels, late login,
technical problem, via e- mails and live phone chat, fun and games,
promotion codes for earning extra points for daily stars that teacher
distribute for progress, administered academic placement test,
technical support, provide company information to new clients also
performed multifaceted office and clerical support.
. Direct Distribution Warehouse Company Billing &
Processing Dept
[Billing Representative]
02/2005- 04/2006
Warehouse Company that distributes upscale clothing fragments
worldwide. Operated the billing computer system for the
company which recorded sales and inventory of shipments,
balance daily payroll and daily cash, dispatched routing
directions/Id shipment numbers for drivers, operated
Dictaphone, prepared billing information and invoices for
customer for the month, prepared direct mailings and
correspondence, also generated returned customers by offering
attentive and personalized services provided by the company.
. South West Career Center for Professional Employment
[Front Desk Receptionist Placement Coach]
06/2004- 12/2004 Government Funded program that
provides services to the community that helps with
professional employment, job search, one on one counseling,
work shops, and other resources that is provided for the
community. Established friendly atmosphere that promoted
attentive customer service and respect for clients, assisted
clients in job search, counseling sessions, educational work
shops, performed basic internet skills, excel spreadsheet for
scheduling for clients, operated switchboard and Dictaphone
devices, Power point for presentation, basic clerical duties,
faxing, filing, client records input(data entry), organized
office activities, maintained office supplies, functioned as
a receptionist also assured consistent quality of services
and a professional environment.
. Rite Aid Store Cashier/ Lottery Clerk (Cashier)
02/2003- 03/2004
Rite Aid Store and pharmacy where I provided customer service,
check out, and lottery services. Operated cash register and daily cash
log, assisted customers with special needs such as prices, sales, rain
checks, and photos, also assisted customers in operating the lottery
machine, other duties preformed such as stocking merchandise, cleaning,
photo shop, and great multi tasking customer service skills.
. Education
09/2001-05/2003 Carver Vocational Technical High School
2201 Presstman Ave Baltimore, MD 21215
Earn a High School Diploma Class "05"
General High School Education, Major
Cosmetology
Stein Academy Liberty Rd Phlebotomy
Course
Earn a Certification Certificate "08"
Medical Terminology, Draw Blood,
Specimen Centrifuge
Insurance Billing and patient care.
Employment Gaps Apprentice at Le'chells
Hair
Salon Saratoga Street Location
References
Upon Request
.
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