SUSAN HICKS

*** ****** ****, ********, **. K*K *S0

Telephone: 905-***-****

Cell Phone : 905-***-****

abq2we@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A Process minded Packaging/Production Supervisor with proven success leading production teams to meet aggressive

client/customer demands. Key strengths in continuous improvement (Lean, 5S, downtime reduction), scheduling (staff and work

flow), training (to ensure error free documents), best practices throughout the Company (to help enhance and improve

relationship and understanding with the clients). Hands on Supervisor who enjoys working with people to help them achieve their

full potential while always keeping safety and quality at the forefront.

Able to coordinate tasks, materials and prioritize work load.

Possess excellent problem solving and organizational skills.

Polite phone manner and work ethics

Willing to learn new skills

Works well independently or as a team member

PROFESSIONAL EXPERIENCE

Sandoz/Novartis Inc/Patheon Whitby Packaging Operator/Supervisor 1993 2013

Involved in Continuous Improvement, improving packaging efficiencies by changing work methods, reducing change over times

by 20% by setting standard work, recommending equipment changes.

Site Metrics for Batch Accuracy was set at 85%, Production YTD average was actually 87%, and this was due to the continual

monitoring of documents and changing to make processes and documents more user friendly.

Represented the department on various teams and task forces, including 5S and Lean projects which helped to improve

efficiencies as tools and supplies needed where organized and at hand.

Supervised and directed packaging activities ensuring close adherence to production schedules

Ensure compliance with Safety Standards, GMP’s and SOP’s. Made sure all SOP’s relating to the area was current and all staff

trained in their use.

Completed and maintain DOR, and all other relevant checks and reports for the packaging department.

Acted as a positive role model, gaining the respect and trust of the people I worked with.

Performed weekly inspection on the cleanliness and general repair of the department and storage areas. Reported and issued

reports through MP2 to repair any damage found.

Maintained a high standard of housekeeping.

Maintained and evaluated attendance through the automated Kronos time system.

Managed attendance issues, return to work calls, first aid and all related reports, conflict resolution and disciplinary activities.

Evaluated individual and team performance and involved in coaching and development.

Maintained an ongoing training program for staff in all areas of packaging, GMP and safety.

Attended interdepartmental meetings.

Supported a culture of continuous improvement in the areas of Safety, Quality, On time Delivery, Morale, Cost and Effectiveness.

Maintained security on products, raw materials and facility.

EDUCATION

Grade 12, General

Durham Catholic District School Board

SKILLS & TRAINING

2012 Standard First Aid with CPR A + AED (St. John’s Ambulance)

2012 Safety, Health and the Law (Health and Safety Ontario)

2012 Workplace Inspections (Health and Safety Ontario)

2012 Accident Investigation (Health and Safety Ontario)

2011 Value Stream Solutions 5S and Implementation (Value Stream Solutions Inc)

2002 Supervisory Skills Training

2000 First Time Manager or Supervisor ( Skill Path )

COMPUTER SKILLS

2012 Microsoft Excel 2007 (Fleming Collage)

2012 Microsoft Access 2007 Foundation (Durham Continuing Education)

2003 Microsoft XP Excel, Level 201

2003 Microsoft XP Word, Level 202

2003 Microsoft XP Word, Level 203

REFERENCES

Paul Kremer Technical Leader, Operational Excellence, Whitby Operations 905-***-**** ext. 4310

Lisa Bennet Scientific Technical Writer Patheon Inc. 905-***-**** ext. 4303

Darlene Mayo Material Coordinator Patheon Inc. 905-***-****

Fran Cupelli Bookkeeper/Accountant Sandra’s Bookkeeping 905-***-****

Rhonda Vaughan Factory Team Member TG Minto 519-***-****

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