Customer Service Project Manager

MARIA E PARADA

*** ****** ****

Greenacres, FL **463

Phone: 561-***-****

***********@*****.***

Education and Training

Issuing Institution Location Qualification Course of Study

Palm Beach State College Lake Worth, FL Bachelor's Degree Business Administration

Palm Beach State College Lake Worth, FL Associate's Degree Arts

Palm Beach State College Lake Worth, FL Associate's Degree Interior Design

Objective

To work for a company, that posses strong core values and operating

principals.

Ability Summary

. Leadership abilities

. Team player

. Reliable

. Conscientious

. Responsible

. Honest

Employment History

Interior Designer / Sales / Office Manager / Project Manager

10/2011 - 03/2013 My New Old Chair, Inc. West Palm Beach, FL

Greeted customers in a professional manner and establish rapport and obtained

appropriate customer contact information.

Provided exceptional service to customers by demonstrating product knowledge,

excellent listening ability; being responsive to their needs and provided design

solutions aligned with the customer's preferences and budgetary limitations.

Scheduled in-home calls, and follow-up presentations in a timely manner.

Kept customer apprised of order status while ensuring timely, efficient followed up

to questions or concerns.

Maintained accurate customer files and information.

Maintained current knowledge of all products, including furniture, window

treatments, fabrics, flooring, etc.

Ensured customer service requests were met in a timely manner.

Accomplished and completed sales with knowledge in reference to furniture,

upholstery, drapery, fabrics, finishes, beddings, flooring, etc.

Knowledge of blue prints readings, and design presentations.

Knowledge in AutoCAD, Power Point, Excel and Word.

Knowledge in hand drafting, and presentation boards.

Prepared client's proposals.

Handled cash and deposits.

In charge of business when owner was out of country.

Managed several projects from beginning to end at complete customer satisfaction.

Effectively communicated with Architects, vendors, sub-contractors and other

Designers involved.

Manager / Sales

09/2002 - 09/2010 Metropolitan Technical Royal Palm Beach, FL

Institute (while in school)

Customer Service

Sales

Orientations

Billing

Job Placement

Translations

Scheduling

Job Search

Liaison between Metropolitan and Work Force Alliance

Contracts

Handled large cash amounts

Deposits

Instructor

05/2004 - 08/2010 Palm Beach State College Lake Worth, FL

(while in school)

Art Instructor

Painting Instructor

Language (Spanish) Instructor

References Available on Request

Contact this candidate