Customer Service Manager

***** *** ** **** 760-***-****

Suite *** PMB

***

Apple Valley CA

92307

John P Dubois

Summary Customer service professional offering 20 years of

diversified experience. Excellent communication and

problem-solving skills. Dedicated to achieving

customer satisfaction as well as meeting or

surpassing company expectations. Able to focus on

projects, develop stragies and meet or exceed

deadlines. Strong rapport with personnel,

customers, and associates based on knowledge,

professionalism, and integrity. Management career

with proven track record of increasing sales and

establishing and exceeding customer expectations.

Areas of Promtly answered telephone calls to reflect

Expertise professional corporate image. Plan, direct,

supervise, and evaluate workflow processes,

ensuring highest levels of customer service,

Experience accuracy, and time compliance. Direct all aspects

of staffing, personnel policy, facility

maintenance, and customer service. Enthusiastically

represented the company by professionally greeting

visitors.

2009 -20009 Apple Valley Car Wash

Apple Valley CA

Manager

Being fair and honest and willing to help others

when needed

Effectively resolving conflicts, prioritize work

schedules & delegated assignments.

Suggested new products that increased earnings

2004-Present2013 Tax Doctor Hesperia CA

Tax Preparer

Working with clients preparing their tax returns

Answering the phones and setting appointments

Solving any client problems

2004-2008 Tom Cole Sleep Center Victorville CA

Manager

Developed effective internal controls and always

operated within budget.

Excel at organizing, coordinating, and managing

projects.

Expanded sales to include mass market accounts.

Established efficient office procedures,

record-keeping, and invoicing systems. Analyzed

customer requirements for future products.

2002-2004 Lazy-Boy Henderson NV

Sales Representative

Familerize with all the products and sold to the

public

1998-2002 Southland Inc (7-11)

Henderson NV

Manager

Earned a reputation as a valuable and cooperative

coworker by being fair, Honest and willing to help

Education others when needed.

Assisting new managers and other staff to become

familiar with policy and operations.

Effective in stressful situations.

Managed all product orders and inventory

Madawaska High School, Madawaska ME ( Business )

Interests Knights Of Columbus, Boy Scouts, Woodworking,

Computers

Licenses CTEC, Hesperia CA, 2005 License to practice Tax

preperation

Honors Insurance, Apple Valley CA Life, Accident, Health,

Tips Home, and Auto

Master Grad. Rapport Leadership Training Las Vegas

NV.

Eagle Scout Boy Scout of America Madawaska ME

Madawaska M

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