Customer Service Sales

Location:

Posted:

April 11, 2013

Shannon Oliver

*********@*****.***

Skill Summary

Dedicated sales and customer experience offering over 10 years of

professional experience across multiple industries. Seeking an opportunity

to use my relationship building skills immediately for an organization.

Employment.

Self Employed - E-commerce Wholesale Buyer/Seller 2011 - present

. Purchasing of a variety of wholesale merchandise from manufacturers and

liquidators for resale. Handling of customer issues and complaints.

Researching competitor pricing and niche marketing through a variety of

areas such as online, local papers and magazines.

The BMW STORE - Cincinnati, OH Sales Coordinator 2008-2011

. Communicate effectively with telephone and internet customers &

prospects. Setting customer appointments for dealership visits.

. Maintain e-mail/phone follow-up schedules for all customers while

handling over 80 calls a day in and outbound.

. Follow up with existing and potential customers to generate leads and

close sales.

. Generated repeat business through successful client follow-up.

Olan Mills Sales Representative 2005-2008

. Selling of portrait packages to families participating in their pictorial

church directories.

METLIFE - Dayton, OH Customer Service Representative 2004-2005

. Temporary position handling customer inquiries, complaints, billing

questions and payment extension/service requests. Calm angry callers,

repair trust, locate resources for problem resolution and design best-

option solutions while troubleshooting.

FUJITEC AMERICA, INC. - Lebanon, OH Production Planner 1994-2004

. Plan, schedule, and monitor movement of materials through the production

cycle to

determine required material purchases and optimal inventory levels

. Determining the status of assigned projects, expedites operations that

delay schedules and alters schedules to meet unforeseen conditions.

Education

International College of Broadcasting 1996 Associates Degree