Customer Service Project Manager

Stephanie Ray

P.O. Box *

Perrin, Texas *****

Cell: 940-***-****

**************@*******.***

Objective:

Seeking a challenging Administrative Assistant position where I will be able to utilize my clerical and

customer service experience to maximize the companies’ efficiency.

EDUCATION:

Mineral Wells High School Mineral Wells, TX. 1993-1997

WORKEXPERIENCE:

Gamesa Construction Bryson, TX.

Administrative Assistant May 12-Dec 12

• Answer and direct incoming phone calls

• Responsible for all work orders and time tracking, and for updating daily and weekly time tracking

reports

• Data entry into excel, time clock,

• Maintain and update incident log

• Responsible for scanning, emailing all bills of lading and updating electronic and physical copies of

turbine books

• Scan all Mortenson turbine books and post to FTP site

• Maintain inventory of office supplies

• Print all inspection and repair reports and file in appropriate turbine books.

• Print all punch lists for punch list crew and update punch list report from completed punch lists and

track time for all punch lists

• General office duties printing, scanning, e-mail, coping, filing

Ta Travel Centers Weatherford, TX.

Site Accounting Rep May 11 - March 12

• Collect drops from all departments and prepare daily deposit

• Data entry into SAP, people soft, and Excel

• Payroll for entire site

• Process cashier and department over/shorts

• Enter and balance fuel sales for site

• Process paid ins and outs

• Print and process all daily reports

• Accounts receivable/ Accounts payable

Citi Bank Weatherford, TX.

Teller 2 Aug 09 -Oct 10

• Process all transactions.

• Provide high quality customer service in person and over the phone

• Maintain physical security of teller window and keep abreast of fraud security alerts, suspicious activity

• Responsible for identifying transactions under the Bank Secrecy act

• All other duties as assigned.

First Premium Insurance Group. Covington, LA.

CSR Finance Dept. June 08 – June 09

• Answer phones using multi-line system

• Scan data into computer system using paper flow

• Data entry for financed policies using Finance Master

• Take and process ACH payments over the phone

• Process ACH payments with bank

• Prep and mail policies

• Accounts receivable

• Provide customer service to agents, insureds’ and lien holders

• Research missing and mis-posted payments

• Cancellations and reinstatements

• Took claims calls after hurricane Gustav

Capital One Bank Swing

Personal Banker I Sep07- June 08

• Perform maintenance on accounts, order checks and debit cards

• Open accounts including checking, savings, CDs, IRAs, safe deposit boxes and small business accounts

• Process loan, credit card, and auto finance applications

• Sales

Capital One Bank Mandeville, La

Commercial Teller Oct 05 – Sept 07

• Process all transactions.

• Provide high quality customer service in person and over the phone

• Maintain physical security of teller window and keep abreast of fraud security alerts, suspicious activity

• Responsible for identifying transactions under the Bank Secrecy act,

• All other duties as assigned. Including balancing cash advance terminal, maintaining/balancing the coin

machine.

Universal Specialty Covington, LA

Receptionist Nov 04 - Aug 05

Skills: Familiar with PowerPoint LPMS, People Soft, Finance Master, BMX, Access

Proficient in Pc Teller, Excel, Internet Explorer, Microsoft Word, Microsoft Outlook, Paper Flow, Time

Trax E-Z

10 key functions by touch Types 50 wpm

Training: OSHA 10 hour

References:

Craig Beverley Bill Allen Jason Anable

Logistics Project Manager Construction Manager Field Supervisor

Gamesa Gamesa Innovative Carpet

325-***-**** 267-***-**** 817-***-****

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