Customer Service High School

LATONYA D KENNARD

**** ***** ***** *****, ******, TX 77338 (H) 713-***-**** (C) 281-***-**** *****************@*****.***

professional summary

Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner. Energetic with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

skills

Customer interface expertise Adheres to customer service procedures Marketing savvy Strong problem solving aptitude Persuasive speaker

work history

education

Skilled in call center operations Multi-line phone operation proficiency Exceptional workflow management Committed to maintaining data integrity

Childcare Provider

Mar 2003 - Mar 2004 Tetter Totter Village

Houston, TX

Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues.

High School Diploma: College Prep.

1994 Warren Central High School

Vicksburg, M S

2013 Champion School of Real Estate

Houston, Tx

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