Customer Service Manager

Dean Kinard

*** ***** *****, ********, ** *****

970-***-****(H) 970-***-****(M)

**********@*****.***

Territory Sales Manager

An accomplished business professional with quality leadership and strong

customer focus skills that prides himself on integrity and honesty. A clear

thinking problem solver with exceptional organization, technical, customer

relations, communication, and time management skills. Extremely self

motivated and results oriented team member that brings experience and

diligence in sales and marketing to today's high technology world.

Professional Experience

Wingfoot/Goodyear Commercial Tire August 2012-November 2012

Outside Commercial Sales Representative

Increased sales of new and retreaded commercial truck tires and related

products and services for a Wingfoot Commercial Tire Center primarily in

the oil and gas industry.

Highlight of achievements:

. Grew number of accounts in assigned territory by using databases,

cold calling, prospecting, and establishing relationships.

. Maintained and grew existing accounts by communicating and focusing

on customer needs.

Aggregate Industries

2007 - 2012

Service Representative

Provided all aspects of exceptional customer service on a daily basis.

Coordinated efforts with other team members to ensure maximum customer

satisfaction and production.

Highlight of achievements:

. Assisted in on site coordination leading to increased efficiency for

customer and fellow employees.

Dover Hydraulics 2004 -

2007

Territory Manager

Managed territory of Eastern SC selling hydraulic components and repair

services to the industrial, construction, manufacturing, marine, power

generation and pulp and paper industries.

Highlights of achievements:

. Transitioned most customers from previous company due to excellent

customer service and business relationships.

. Researched technical requirements, priced, and negotiated closing

deals.

Coastal Hydraulics

1998 - 2003

Territory Manager

Managed territory of Eastern SC selling hydraulic components and repair

services to industrial, construction, manufacturing, marine, power

generation and pulp and paper industries.

Highlights of achievements:

. Doubled sales volume in territory in one year setting new sales

record for the company by providing exceptional customer service and

gaining new accounts.

. Troubleshot and closely monitored repair progress on jobs and kept

customers informed.

Edisto's Supermarket and Garden Center

1986 - 1997

Owner and Manager

Built and managed independent supermarket and garden center in coastal

community.

Highlights of achievements:

. Conducted successful business start up.

. Maintained profits in tough seasonal market area while facing stiff

competition from larger chain.

United States Army

1977-1986

Major, Signal Corps

Supervised the installation of tactical communications support to various

levels of tactical

Army commands.

Highlights of achievements:

. Lead unit to provide "The best communications support ever"

according to one commander.

. Company won the best unit award during deployment of sustained

field exercise in Germany.

Education

Bachelor of Science

The Citadel

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