Customer Service Project

Anna Nash

Corporation Secretary at Nash Consulting Services, Inc

***********@*******.*** - 336-***-****

Private Home Healthcare. Results oriented AS/400 analyst with over 15 years of experience in

Information Management. Supported multi-divisional EDI, with both internal and external customers,

through Trading Partner Administration. Established, maintained and supported connectivity for EDI

customers, data exchange with a variety of financial institutions, and human resource benefits

administrators. Managed, applied software fixes and system security for Sterling Connect: Mailbox. Over

five years experience with Iseries, Gentran V3.1 and V.3.3 mapping. Proficient with AS2 software. For

three years planned and facilitated special, diverse events, and receptions for large groups nationwide.

Work Experience

Corporation Secretary

Nash Consulting Services, Inc

August 2009 to Present

Provide various office support duties upon request.

Personal Caregiver

Ivdividuals - Greensboro, NC

August 2009 to February 2011

Provided daily personal hygiene assistance, medication, transportation needs, house cleaning and

shopping.

EDI Specialist

Old Dominion Freight Line, Inc

January 2005 to August 2009

Mapping and new customer setups. Gentran V 3.1, 3.3, AS2 and Disaster Recovery. Support Bank ACH

and AP Payroll transmissions. Specialize in communications, particularly Bisync, FTP and Secured/

Encrypted AS2.

Development Associate for Associate Vice Chancellor

North Carolina A&T State University - Greensboro, NC

October 2002 to December 2004

Development and University Relations

• Supported the $100 Million Capital Campaign.

• Special project team participation/Special events planning, and facilitation nationwide.

Responsible for daily written, oral and electronic communications with students, faculty/staff, media,

alumni and community.

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Executive Support

North Carolina A&T State University

September 2003 to December 2003

2003 Campus Events Calendar. Participate on special project teams.

Secretary Consulting Services

Nash Consulting Services, Inc - Greensboro, NC

July 2001 to March 2002

• Customer service and other office duties as needed. Administrative support and Project Coordinator.

Business Analyst / Information Management

Moses Cone Health Systems - Greensboro, NC

January 2001 to May 2001

• Supported IDX Patient Administration System with customer service requests.

• Participated on special project teams and performed individual IT assignments as necessary.

Electronic Data Interchange Analyst

Ciba Specialty Chemicals - High Point, NC

1992 to 2000

• Participated in Disaster Recovery planning and tests.

• Provided EDI support through Trading Partner Administration to multiple divisions within Ciba Specialty

Chemicals and to their external trading partners.

• Developed and scheduled new job streams on IBM AS/400. Monitored over 325-job streams daily and

corrected errors.

• Utilized Value Added Networks and performed problem analysis and resolution.

• Altered and maintained Control Language and RPG Programs.

• Worked with Business Support Center Telecommunications and AS/400 system engineers in defining

requirements and problem resolution.

• Installed, upgraded and supported proprietary data transfer software on Business Support Center

AS/400.

• Facilitated communications between divisional freight calculation software users and AR Traffic

Consultants.

• Participated on special project teams, including CalcRate, Infopump, Year 2000 Compliance and WAN

Migration.

Lead Computer Operator

• Facilitated IBM Mainframe, AS/400 and Dec VAX operations.

• Distributed system output to internal and external users.

• Created and updated systems documentation and manuals.

• Served on Disaster Recovery Team, Ciba Greensboro Site Recycling and Environmental Awareness

Team and

Ardsley Data Center Relocation Project.

• Maintained magnetic media library software system and offsite storage of physical cartridges.

• Provided after hour's support for Customer Service Center.

• Served as interim Day Shift Supervisor.

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Classified Communications and Information Center Specialist

United States Air Force - Homestead Air Force Base, FL

September 1987 to July 1992

Woomera AS, South Australia)

• Operated multi-platform computer systems. Created and processed classified messages. Top Secret

Security Clearance.

• Managed and maintained magnetic media library and offsite storage.

• Planned and participated in Disaster Recovery exercises.

• Trained and certified fire fighter.

• Established and directed first Customer Service Center for 1942nd Communications Squadron.

Education

Bachelor of Science in Management/ Psychology Minor

University of North Carolina - Greensboro, NC

Additional Information

CORE COMPETENCIES:

- Private Home Healthcare - Various Office Support Duties

- EDI Mapping - Disaster Recovery Planning and Participation

- System Backups and Purge - EDI Value Added Network Mailbox Management

- Electronic Messaging Systems - Connect: Mailbox System Security

- EDI Telecommunications Support - Microsoft Office

- Troubleshooting / Technical Support - Customer Support Liaison

- AS2 - Multi-Task Special Project Participation

- Special Event Planning

SPECIAL SKILLS:

- Experience in operations of many different platforms, and cross-training in different departments

- IBM AS/400, Iseries and Mainframe Computer Systems

- Cross-trained in Ciba Telecommunications Department and Customer Service Center

- Proficient in use of many software applications

- Special Event Planning (including fund-raising events, campaign receptions and wedding planning).

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