Customer Service Manager

CAREER OBJECTIVE

To obtain a challenging position within a progressive organization that

will utilize my experiences and interpersonal skills with opportunity for

professional and personal development.

SUMMARY

A hardworking dedicated employee who performs well as a team player or

independently. An individual who works diligently to provide excellent

support and is very detailed oriented. Strong written, verbal

communications and client service skills. Recognized for professionalism,

thoroughness and commitment to quality and teamwork. Ability to maintain

confidentiality of sensitive matters and relate well with all levels of

personnel.

PROFESSIONAL EXPERIENCE

Linkedin, Mountain View CA

2012 - Present

Facilities Admin/ Event Coordinator

. Responsible for ordering supplies for the entire company.

. Receiving and processing PO's and invoices

. Processing ticket requests for facilities and events in the JIRA and

RT system.

. Answer all customer inquiries, both via email and phone

. Responsible for Event planning and management in full circle

addressing internal and external clientele needs. Including catering

and vendor coordination, facility setup, registration and customer

service support during event.

. Provide administrative/coordination support on AD HOC or special

projects assigned by management.

. Established and maintained business relationships with vendors.

Lyncon Construction, San Jose CA

2011 - 2012

Project Coordinator/Accounts Payable

. Responsible for Subcontract insurance certificates administration,

Safety Document Tracking

. Accounts Payable, Data Entry, Database Maintenance

. Assisting the construction management staff with project coordinator

duties

. Requesting documentation via phone/fax from subcontractors

. Schedule appointments for clients, conference calls and set up for

bids

. Support all members of Project Management Team, including President

and General Manager

. Answer, routing incoming calls. Mail distribution

. Maintaining all copiers and printers knowledge, organizing and

planning events

. Accounts Payable, Data Entry, Database Maintenance

AFFRIM OFFICE, San Jose CA

Front Office Assistant/Event Coordinator

. Greeting, Customers, Students and Staff in a warm and professional

manner

. Answering Phones on a multi-line phone system.

. Filed, Faxed, Copied, handled all aspects of mailing

. Maintaining/Updated Student filing system

. Scheduling, coordinating, and confirming all Counselor appointments

. Maintain/ Ordered all Supplies for Office /Break Area

. Planned and implemented external meetings as well as maintained event

calendars. Scheduled appointments as well as travel planning.

Coordinated all activities on computer

. Scheduling and Organizing Special events. Coordinating luncheons

evening events

. Conducted appropriate setup and handled the responsibilities of making

attractive arrangements of stage, decorations, lightning, food stalls,

video and sound systems. Coordinate all party and Vendor resourcing

. Attended and Represented organization at formal Galas

MK TECHNICAL, San Jose, CA

2006 - 2009

Recruiter

. Recruited executive level staff and high volume technical staff

. Responsible for full cycle recruitment including coordination of

career fairs, pre-screening and interviews, reference checks,

background and drug screens, employment offers, and orientation.

. Report to weekly manager meetings and weekly company & client

meetings to review current project activity

. Managed and coordinated projects

. Maintain relationships with all clients and employees

. Worked with customers to assess needs, resolve issues and concerns.

WASHINGTON MUTUAL LFC, Campbell, CA 2005 -

2006

Support Specialist

. Provide a full range of executive support to the office managers and

team

. Document, track, and maintain trailing documents according to

Washington Mutual standards.

. Generate offer letters along with new hire packets

. Review and distribute loan packages to the loan officers.

. Order appraisals for refinanced homes

. Create and develop the monthly contractor report for Finance, Quality

Assurance Training and Human Resources.

. Handle highly confidential and sensitive information.

. Special projects as assigned by Office Managers.

SOAR MEDICAL GROUP, Redwood City, CA 2003 -

2005

Administrative Assistant / Patient Accounting

. Supported fast-paced Medical Team with customer service and overall

productivity

. Auditing, proofreading, registering, scheduling, routing calls and

forwarding or taking messages.

. Sets up and maintains filing system and records to support a function

and may include personnel records.

. Research block bill dictation and EOB's and input the information in

Auto chart

. Knowledge of CPT, ICD-9 coding, and medical terminology

. Created claims and produce operative reports

. Entered charge tickets for SOAR and TPMG according to SOAR policy and

procedures

. Scheduled and maintained calendar appointments, meetings and

coordinates related arrangements.

. Composed, typed, filed and organizes data.

. Operated basic computer systems and applications appropriate for the

work such as, spreadsheets and databases.

Education

2006-2009 Evergreen Valley College - San Jose, CA Communications

Studies/General Education, AA Degree

1997 Santa Teresa High School - San Jose, CA High School

Diploma

CERTIFICATES

. Communication Studies

. Sexual Harassment Prevention Training

SKILLS

Windows 95-XP Power Point Lotus Notes 6.5 Customer Service

MS Word & Excel Access Internet Cold Calling

Word Perfect Outlook 10-Key Touch Photo Editor

ACT Timberline Master Builder

*References Available Upon Request

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