Sales Customer Service

Jose Antonio Sosa Jr.

**** ** ***** ****** ( Hialeah, FL 33015 (

561-***-**** ( ******.**@*****.***

OBJECTIVE

A PC Technician with an expansive skillset and a desire to learn searching

for a PC Technician position with an innovative company where I can best

utilize my experience and excellent customer service skills.

TECHNICAL SUMMARY

Computer, printer, and smartphone hardware and software

Microsoft Windows and Mac OSX

Microsoft Office Suite, Adobe Creative Suite, Multimedia and Project

Management software

IOS, Android, and Windows Mobile OS

TCP/IP, WINS, DHCP and DNS

Office (Word, Excel, PowerPoint, Outlook)

PROFESSIONAL EXPERIENCE

Freelance - Miami and West Palm Beach, FL

02/2010 -

Present

( PC and AV Technician

Perform on-call home and business computer, networking and audio/visual

consultation, installations, production, configuration, troubleshooting,

technical assistance, and instruction.

. Offer scheduled and on-call PC and AV technician services to local and

nationwide companies such as ASR Custom Interiors, Show Technology Inc.,

Southern Audio Visual, and the Fontainbleau Hotel.

. Created custom installations tailored to the customers' wants and needs

and provided hands-on instruction.

. Provide around the clock troubleshooting and repair with guaranteed

return service.

. Installed and configured small networks with range and security in mind.

Southern Audio Visual, The Fontainebleau Hotel - Miami Beach, FL

01/2012 - 12/ 2012

( PC and AV Technician

Provided audio/visual consultation, and worked with a team to create,

develop, and produce corporate events in the Fontainebleau Hotel. Worked

closely with clients to develop custom audio/visual presentations.

. Provided IT and networking support for the audio/visual department

including distribution of network ID's and security codes to clients.

. Served as one of the lead technicians responsible for all audio visual

events within the property and responsible for leading the audio visual

team as well as inventory management and equipment maintenance and

repair.

. Trained new staff in their audio/visual production duties and

departmental protocol.

Kilpatrick Company - Boynton Beach, FL

03/2008 - 01/2010

( Sales Manager

Managed all foreign and domestic equipment and product sales and provided

sales and technical support to sales force.

. Set up and provided technical assistance for company cell phones,

laptops, and office computers.

. Tracked, processed, and closed all equipment and product sales including

provision of bilingual warranty support for the United States and South

America.

. Created paperless document management and delivery system that was

implemented company-wide.

. Produced sales support and training seminars and materials for

bilingual clients and sales people.

LANGUAGES

Fluent in English and Spanish

EDUCATION

Louisiana State University, Baton Rouge Louisiana

Management (1998 - 2002)

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