Customer Service Sales

Carsten W. Mitchell

*** ****** **, ***********, ** 46060

***************@*****.***; 248-***-****

Skills

• Proficient in MS Office Suite, Lotus Notes, SAS financial systems, SQL Mainframe/Databases,

ERP systems

Professional Experience

Sears Holdings Corporation, Hoffman Estates, IL

October 2004 – January 2013

Inventory Planner

May 2008 – January 2013

• Responsible for planning and managing 118 million dollars of annualized sales in over 1300+

stores

• Develop and maintain all facets of the financial and inventory plan to achieve corporate

objectives

• Manage inventory turns to optimize productivity based on in season results and historical data

• Generate timing and distribution strategy for seasonal merchandise based on sales trends and

historical data

• Build merchandise exit strategies with buying, marketing and store operations to achieve gross

margin targets

• Identify market trends, opportunities and risks to current forecast and the next period’s plan

• Partner with buying team to develop product assortments based on affordability depth and

receipt flow

• Accountable for inventory markdown strategies that minimize inventory liability of seasonal

product

• Implemented new packing configurations for assortment packs in order to increase sales and

inventory turns

• Directly coach and supervise Inventory Analysts with the goal of building skills and eventually

promoting them

• Participate in interviewing new candidates as well as campus recruiting program

Senior Inventory Analyst

June 2007 – April 2008

• Individually accountable for order execution and product distribution of $130 million of

annualized sales

• Oversaw import and domestic product throughout the supply-chain and expedite to minimize

late deliveries

• Collaborated and analyzed fill rate data with vendor partners to sustain in stocks of 95% or

above

• Controlled replenishment system effectively to flow basic product to stores with minimal out of

stocks

• Monitored advertising program and seasonal plans to ensure equitable, on-time distribution of

merchandise

• Interacted with seasonal display layout personnel to insure coverage of merchandise in all

affected stores

• Implemented standardized training program Kmart and Sears for incoming inventory

management associates

• Organized major vendor’s shipments across multiple SHC divisions to optimize transportation

costs

• Mentored new associates as they transition into their new role regarding system use and retail

principles

• Communicated and executed purchase order changes with Merchant Team and Vendor Partners

• Directed weekly order review and conference calls with 10 to 12 branded and private label

Vendors

• Created departmental activity committee to promote team building by creating social events

Inventory Analyst

October 2004 – June 2007

• Responsible for order creation and tracking of 105 million dollars of annualized sales

• Allocated non-replenished, seasonal product from vendors to distribution centers and ultimately

to 1300+ stores

• Evaluated sales and inventory reports in order efficiently distribute merchandise to distribution

centers and stores

• Monitored advertising program and seasonal plans to ensure equitable, on-time distribution of

merchandise

• Maintained productive and supportive working relationships with stores, districts, regions and

vendors

• Provided detailed inventory reporting to be used across the Kmart Apparel division

Logistics Insights Corporation – a division of Central Transport Inc., Warren, MI March 2003 –

October 2004

Materials Analyst

(Assigned to General Motors Pontiac Assembly Center, Pontiac, MI)

• Managed inbound traffic of 651 truck loads and 26 rail cars with 96% on time delivery achieved

daily

• Accountable for 2,670 active part numbers totaling approximately $20 million in daily

inventory

• Facilitated material flow into truck assembly center in accordance with JIT and Lean

Manufacturing practices

• Controlled inventory loss at both plant and warehouse levels by using analytical cost saving

practices

• Prioritized critical decisions regarding expedites of “hot” material to prevent plant shutdowns

• Offered supplier and transportation provider support in a fast paced, call center environment

• Provided direct communication and customer service within client’s facility- integral to the

function of the plant

• Instructed and assist both plant and warehouse personnel in inventory counts and tracking

Internship Experience

Honeywell Bendix Commercial Vehicle Systems, Elyria, OH

January – July 2002

Global Commodity Team Intern – Supply-Base Management position concentrated in Purchasing

• Supported a team of commodity buyers by being point of contact for over 100 global

suppliers

• Analyzed potential business opportunities and their impacts throughout a global supply base

• Executed standard purchasing functions such as RFQs, PARs and POs in order to support

production plants

• Participated in QS9000 audit by demonstrating integral purchasing procedures and requirements

Enterprise Rent-A-Car, Inc., Sterling Heights, MI

May 2000 – December 2002

Sales/Management Intern

• Empowered as team player to achieve only the highest level of customer service

• Excelled in fast-paced, frequently highly stressful work environment

• Executed management functions needed to operate branch office consisting of 150 vehicles

Education

Michigan State University, East Lansing, MI

December 2002

The Eli Broad College of Business

Bachelor of Arts – Supply Chain Management

Activities

• Hobbies – Golfing, Camping, Hunting, Boating, Snowmobiling, Automotive Restoration,

Reading, Music

Contact this candidate