Manager Customer Service

Profile

A dynamic team spirited and performance driven engineering professional

with more than 15 years of expertise, Confident and capable of working

independently or as easily a team member, able to succeed in a fast paced,

high demand, engineering environment focused on documentation procedures

and processes to produce the highest quality product in an efficient and

cost productive manor.

Core Competencies

Efficiency Improvements Creative Problem Solving Database

Management

Product Improvement Multi-Project Coordination

Assessment/Design/Implementation

ISO Standards Root Cause Analysis Process

Validation

PROFESSIONAL EXPERIENCE

UTC Fire and Security/GE Security/Casi Rusco

Boca Raton, FL

ENGINEERING TECHNICAL SPECIALIST

JANUARY 1997 - SEPTEMBER 2012

0. GLOBAL DOCUMENTATION ASSISTANT MANAGER.

0. Assist Product Managers on NPI (New Product Introduction)

Support to the organization on the SKU reduction program

Manage the initiation and approvals of Engineering Change Orders (ECO)

Manage and maintain all product data (MRP, part numbers, Bill of Materials,

engineering drawings, artwork, software and SOPs)

Maintain documentation procedures and processes required for control of

engineering/production documentation

Senior Electro/Mechanical Designer.

Interface effectively with Product Managers, Engineers, Tech Support,

Customer Service, Purchasing and Production for all product business

aspects.

Watsco Components Inc.

Hialeah, FL

DOCUMENTATION MANAGER/MECHANICAL DESIGNER

JUNE 1991 - DECEMBER 1996

MANAGER OF THE ENGINEERING DOCUMENTATION DEPARTMENT

Assistant to Mechanical Engineers

Maintain drawing files, updating drawings per ECO changes and compiling

assembly drawings.

Maintain documentation procedures and processes required for control of

engineering/production documentation

Manage the initiation and approvals of Engineering Change Orders (ECO)

Ceeco

Plantation, FL

ELECTRO MECHANICAL DESIGNER

MARCH 1987 - JUNE 1991

IN CHARGE OF ALL MECHANICAL ENGINEERING

Design and re-design of product enclosures

Assisted in design with Electrical Engineers

Assisted in designing and building prototypes and manufacturing test

equipment

Manage and maintain all engineering documentation (drawings, manufacturing

assemblies, wiring diagrams, electrical schematics and PC board layouts)

PROFESSIONAL CREDENTIALS

Computer Skills: Proficient in Microsoft Office Suite, AutoCAD,

AutoCAD Inventor, Adobe Acrobat, Oracle, Visio, Dataload, OrCAD,

BobCAD Cam

Language Skills: Fluent in English & Spanish

EDUCATION

Garces Commercial College

Miami, FL

ARCHITECTURAL/MECHANICAL DRAFTSMAN DEGREE - 1983-1984

GRADUATED WITH HONORS AS A MECHANICAL DRAFTSMAN, COMPLETED STUDIES IN

APPLICATIONS OF MECHANICAL AND ARCHITECTURAL DRAFTING

Miami Dade Community College

Miami,

FL

ATTENDED FROM 1984 - 1987

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