Manager Customer Service

Nicole Washington

Summary of Qualification

Administrative Support Team Player Customer Service Time Management

Efficient Administration Leadership

Coordinator Analytical Communication Training

Problem Resolution

. Top-notch professional with more than 10 years of experience in

administrative services and 5 years in supervision & management;

. Unique combination of expertise in effective office procedures and

computer software knowledge;

. Detail-oriented, resourceful, and able to multi-task effectively;

. Dynamic leader and team builder with strong organizational, technical,

and interpersonal skills.

Employment Experience:

Aramark - Patient Services Manager - Fayetteville, North Carolina

. Responsible for planning, coordinating and managing patient food service

activities, complying with the standards established by ARAMARK

Healthcare, regulatory agencies and client;

. Lead 60 patient services staff members to ensure meals are properly

prepared, plated, and delivered to patients;

. Round on patients and departments; manage the diet office, host/hostess

program, safety/sanitation, operation of the tray line, and scheduling;

. Ensure compliance to food safety, sanitation, and overall workplace

safety standards;

. Serves as liaison between the dietetics staff and food service

departments;

. Coordinate activities related to menu distribution and other menu-related

issues, and facilitate operations related to production, distribution and

service of food to ensure optimal nutrition care of patients/residents;

. Manage and control resources and materials to ensure quality, adequacy of

supply and cost control within budgetary guidelines.

Cape Fear Valley Medical Center - Program Coordinator - Fayetteville, North

Carolina

. Responsible for supervising all administrative functions of the

department;

. Provide administrative support to the Director and assist with the

ongoing efficiency of department operations;

. Manage all aspects of reporting information received from Press Ganey;

. Act as liaison between Director and departments, providing requested

information and answering questions when necessary;

. Analyze data on a weekly basis to determine efficient processes of

measure;

. Maintain scorecards, logs, graphs and other processes of measure that are

used to monitor HCAHPS data.

. Work with all agency departments in any area needing assistance;

. Assist with the facilitation of new employee orientation and other

trainings pertaining to Patient Experience;

. Provide patient support through rounding and other assistance, as needed,

to ensure that quality care is provided.

Omni Juice - Personal Assistant - Fayetteville, North Carolina

. Managed all aspects of the business operations, to include, ordering

supplies, budget, payroll, scheduling and the day to day operations;

. Provided support to the owner by managing her personal finances and daily

responsibilities;

. Scheduled appointments, organized functions, shopped and ran errands;

. Ran the juice bar when needed.

Cape Fear Valley Medical Center - Volunteer - Fayetteville, North Carolina

. Provided administrative assistance to the Human Resources department;

. Provided administrative assistance to the Patient Experience and

Diversity department.

Nicole d. Washington

Page 2 of 2

Employment Experience continued...

CSA, Ltd. - Ardiya Industrial Area, Kuwait - Procurement Department

Office Service Coordinator (Internal Promotion)

. Managed the work of administrative employees to ensure adherence to

quality standards, deadlines, and proper procedures;

. Generated and maintained tracking reports for personnel, to include;

salary adjustments, PCN tracking, and requisition submission;

. Implemented corporate and departmental policies, procedures, and service

standards in conjunction with management;

. Trained and instructed employees on job duties and company policies, and

arranged for external training to be provided, if necessary;

. Reviewed records and reports pertaining to activities such as production

and payroll in order to verify details, monitor work activities, and

evaluate performance.

Administrative Assistant II

. Provided administrative assistance to the Department Manager and

Operations Manager;

. Created, reviewed and edited correspondence prior to release, for

submission of signatures or other disposition;

. Prepared, reviewed, edited and delivered recurring reports and outgoing

correspondence.

The Job Network - Assistant Office Manager - Fayetteville, North Carolina

. Assisted with the supervision of office activities and the development of

procedures and policies for office personnel;

. Prepared invoices, reports, memos, letters, financial statements and

other documents, using word processing, spreadsheet, database, and/or

presentation software;

. Performed general office duties such as ordering supplies, maintaining

records management systems, and performing basic bookkeeping work.

Maidenform, Inc. - Payroll Coordinator - Fayetteville, North Carolina

. Processed payroll and documentation from the Fayetteville Distribution

Center;

. Prepared, inputted and electronically transmit payroll data to the

corporate office;

. Created weekly reports and input data for FMLA, Personal Leave, and

Medical LOA;

. Maintained attendance and disciplinary actions records for all regular

and full time employees;

. Handled employees Direct Deposits, Child Support, Garnishments, DDS

requests, and employment verification requests.

Wake County Mental Health - Human Services Technician - Raleigh, North

Carolina

. Provided administrative support to 16 clinicians, 3 psychiatrists and 11

residents;

. Responsible for greeting consumers, scheduling appointments, composing

letters, memos, and correspondence, data entry, registration and

appointment reminder calls;

. Answered crisis line and provided support to consumers who were suicidal,

homicidal and provided general information on programs and services;

. Responsible for coordinating numerous county functions for the program

manager to include facilitating the location, food, key note speakers and

their travel arrangements, marketing, and budget.

CPES, Ltd. - Program Supervisor - Phoenix, Arizona

. Took over challenging and unstable program, supervising two apartments,

three consumers and nine staff members;

. Reduced staff turnover by creating a teamwork environment and developing

a strong support system with incentives and reinforcements;

. Managed 200K budget and maintained strict expense control;

. Developed individual skill plans and objectives for each consumer, as

well as behavior treatment plans for those on psychotropic medications;

. Ensured compliance with all licensing standards and provided ongoing

training for all staff members.

Education

Associate in Applied Science - Business Administration - Fayetteville

Technical Community College - Currently Enrolled

References and Supporting Documentation Provided upon Request

1170 Windham Court

Fayetteville, North Carolina 28303

Home: (910) 670 - 3673

Message: (910) 670 - 9824

**********@*****.***

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