Customer Service Quality Control

Andrea Byrd

*** ********** ***** ********* **, **253

404-***-**** cell or 678-***-**** cell

Dear Recruiter,

The strength of a company is directly dependent on its employees. With my demonstrated track record of consistently combining risk assessment, quality control, and financial leadership with solid management strategies, I am confident that I would be an excellent fit for the open position.

My specialty is driving process improvement by generating solutions to problems where none seemed to exist. This, merged with my dedication to quality control, compliance management, and team leadership, allows you to hire a comprehensive professional.

Should we have the opportunity to meet, you’ll discover what my resume cannot reveal – that I interact effectively with all business units. That I excel in an environment replete with rapid change, frequent challenges and tight deadlines. That I continually seek out and identify opportunities to support the growth and development of an organization.

While my focus has been in the collection and customer service department I am confident that my broad-based skill set is easily transferrable into any position. My resume provides further details on my background. Realizing that this data cannot adequately convey my personal strengths I would appreciate the opportunity to meet with you.

If you are looking for a person that is Adaptable, Ambitious, Analytical, Articulate, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Customer-focused, Customer-service focused, Deadline-driven, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Effective, Energetic, Flexible, Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Motivated, Multi-task-oriented, Organized, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, Resourceful, Responsible, Results-oriented, Self-directed, Service-driven, Strategic, Versatile in a position for growth and advancement I am that person.

I thank you for your consideration and look forward to joining your team.

Sincerely,

Andrea Byrd

ANDREA R. BYRD

354 Waterfront Dr. McDonough, GA 30253

Home phone: 678-***-**** or 404-***-**** cell

Email address: *************@*****.***

Professional Profile

I am seeking a position that will allow me to utilize my experience to achieve organizational goals.

1. Collections

2. Customer service skills

3. Customer Retention

4. Computer Skills

5. Financing

6. Shipping

7. Forklift operator

8. Accounting

1. Loan Officer

2. Training and processing of applications

3. Management

4. Group leader

5. Scanning and processing of data

6. Processor

7. Technical support

Professional Experience

IKON Office Solutions/Ricoh USA, Macon GA 10/2007 to 11/ 2012

Sr. Account Associate

Responsibilities:

1. Train team members and help with any issues on the accounts.

2. Work portfolio to penetrate accounts to collect payments.

3. Resolve customer account issues related to billing, service and supplies.

4. Work spreadsheets for account resolution.

5. Work side by side with supervisor and specialist on my team.

6. Searching of open or closed maintenance agreements.

7. Faxing and filing of contracts.

8. Auditing of accounts.

Fidelity Home Mortgage, Macon, GA 09/2006 to 10/2007

Office Manager

Responsibilities:

1. Responsible for day to day loan officer activity.

2. Planning of the daily input of applications in office database management system using multiple applications and processing of files.

3. Building Business with other financial institutions.

4. Scan documents and exporting of documents to other applications and or institutional programs.

Dixon Ticonderoga Macon, GA 08/2004 to 09/2006

Group Leader

Achievements:

1. Forklift License

Responsibilities:

1. Responsible for shipping Dept. computer invoices and all paper work for shipping out freight

2. Labeling of freight

3. Overseeing forklift operators

4. Training of new hires and temporary employees

5. Inventory /Quality control

Invest America Mortgage Corp. Macon, GA 08/1998 to 09/2004

Branch Manager

Responsibilities:

1. Responsible for all aspects of the hiring process in the Macon Office.

2. Training of new loan originators

3. Processed loan applications, collected and input information in office database management system using mortgage software and process loans using VA, FHA, Conforming, HUD and conventional lending standards.

4. Prepared closing documents for HUD-1

Sweetheart Cup Company Inc. Atlanta and Conyers, GA 02/1990 to 09/1996

Account Manager

Responsibilities:

1. Maintained 20 distributors and end users. Trained 40 sales representatives for product knowledge.

2. Performed accounting duties: maintaining invoices, order requisitions.

3. Shipping and receiving dispatcher and operated forklift, shrink-wrap machine, crane lift.

4. Loaded and unloaded trucks.

Education

Frank A. McCanham School for Prelicense course of Insurance

Life and Accident Insurance License

Think training for management Chicago, IL 1995

Certificate

Professional Selling Skills, management Learning Chicago IL 1994

Certificate

Everest University, Computer Science with focus on Information Technology 2nd year of college

References upon request

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