Medical Assistant Customer Service
Resume:
JOANNE E HERNANDEZ
*****************@*****.***
OBJECTIVE: I am a Medical Assistant looking for a full-time, part-time position in a back
office
setting where I can use my skills that I have acquired.
EDUCATION: Galen College of Medical and Dental Assistants, Fresno, CA
Graduated from Medical Assistant program with a Certificate of
Completion.
2000-2001 Fresno Institute of Technology, Fresno, CA
Graduated from Computerized Office Administration program
with a Diploma of Completion.
1996-1997 Selma Adult School, Selma, CA
Graduated from General Education program with a High School
Diploma.
SKILLS: Clerical- Telephone techniques, appointment scheduling, verifying
insurances, account management, filing methods, diction, and
transportation, typing 35 wpm, mail processing, correspondence
record keeping, ICD-9 and CPT-4 coding and banking services
and procedures, supervising and customer service, referrals,
Medical Manager. Medi-soft, Microsoft 98/2000 Word, Excel,Power
Point, Outlook, Acess, LiveHsis, Internet/E-Mail and 10 Key by
Touch.
Clinical- Medical terminology, patient assessment, aseptic and
infection control, CPR certified, catherization,ECG assisting
in minor surgery,administering injectable medications and vaccines,
phlebotomy, assisting in both OB/GYN snf routine examinations,
hematolgy, urinalysis, diagnosis testing, emergency procedures,
casting
and bandaging, obtaining vital signs and anatomy.
EXPERIENCE:
6/10-10/12 Valley Family Health Center Medical Group Inc
Receptionist front office procedures
7/09-9/09 Fresno County Behavior Health Department
Volunteer Receptionist in front office procedures
4/09-4/09 Internal Revenue Service
Extractor/ mail clerk
10/03-9/08 Valley Family Health Center Medical Group Inc
Receptionist/ Medical Assistant in both front and back office
procedures
5/03-6/03 Bautista Rural Medical Clinic
Medical Assistant Externship 160 hours of hand on training
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