Human Resources Administrator
Resume:
Patricia Vazquez
Forest Hill, Texas 76140
************@*****.***
1
EDUCATION
DeVry University, Fort Worth, Texas
September 2012
. Bachelor of Science in Business Administration with concentration in
Human Resources
SUMMARY OF SKILLS
Supervise and lead successful programs Bilingual in English and Spanish.
and teams. Customer service oriented
Develop and implement policies and Administrative Support,
procedures. Knowledgeable, analytical, and
Recruiting, training, motivating, and personable.
managing personnel. Problem solving and communication
Able to drive business growth. skills.
Improve work flow efficiencies while CRM Customer Service, Database
maintaining the highest standards in Systems, MS Office Suites, and
customer service and adherence to OpenOffice
regulatory guidelines.
PROJECTS
. Marketing and E-Commerce Business Plan for B.C. Beauty Academy
. Research Plan for TranSouth/Citigroup Financial
PROFESSIONAL EXPERIENCE
Cengage Learning, Fort Worth, Texas
Admissions Counselor
October 2011 - Present
. Provide career training counseling to prospective students.
. Develop and implement selling strategies within assigned lead rotation
to achieve established sales targets.
. Build business relationships and represent and promote Cengage
Learning/ed2go products to achieve and/or exceed established sales
targets and goals.
DeVry University, Fort Worth Texas
Federal Work Study Employee
January 2011 - October 2011
. Greeted students and answered general questions.
. Assisted students with transcripts, schedules, course, demographic
changes, student appeals, graduation petition, registration, add,
drop, and student withdrawals.
. Monitored student central appointments.
. Set appointments for students with Deans, Chairs, Faculty, Student
Finance, etc.
. Handled various special projects
B.C. Beauty Academy, Fort Worth Texas
Director
April 2003 - October 2010
. Provided the entire educational program.
. Managed personnel, maintained employee records, and supervised day to
day operations.
. Responsible for recruitment, compensation and benefits, payroll, and
employee reviews.
. Performed accounting, bookkeeping, and supply demand and ordering.
Citigroup Financial, Irving Texas
Collections Representative /Supervisor
July 2001 - Feb 2003
September 1995 - August 1998
. Used proven customer service and communication skills to create
payment solutions.
. Handled a high volume of outbound and inbound calls pertaining to the
reconciliation and collection of delinquent accounts.
. Resolved accounts tactfully and efficiently by offering deferrals,
alternative payment arrangements, and skip tracing.
. As supervisor, conducted employee reviews, call monitoring,
recruitment, compensation, benefits, coaching, orientation, and
employee training.
CERTIFICATES
Tarrant County College,
1993-1996
. Certificates in Microsoft Office, Excel, Access, MS Dos, Word, and
Bookkeeping.
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