Sales Manager

Vahideh Najian

**** ********** **. *****: *********@*****.***

San Jose, CA 95120 Phone: 415-***-****

O bjective:

W ith more than 20 years in depth working experience in Europe and USA Touring and Travelling field,

seeking to Work in an Airline industry in any capacity (Reservation, Ticketing, Marketing, Accounting)

and any location within the USA with opportunity to grow.

Work Experience:

C y rus T ravel

2007 – 2012(September) San Jose, CA

Over 5 years working in different positions as Reservation, Ticketing agent and Creating Promotional

F lyers and packages for Marketing Department.

Unique T ravel Agency

1998 – 2006 D usseldorf, Germany

Business Owner and Operator. Worked as a consultant with the newly formed Mahan Airline in business

management, budgeting, Marketing strategies for promoting the Tour packages within IRAN and

abroad, day-to-day operation and efficiency of the Airline. Dur ing that t ime, I also was responsible for

operation of the Airline f l ights from Tehran to Dusseldorf, Bi rmingham, Delhi and Bangkok.

I was the only Agent to represent Mahan Air GSA (AIC – Airline Industrial Consulting in Cologne,

Germany).

Aeroplan Dusseldorf

1989 – 1998 D usseldorf, Germany

Office Manager for the 5th b iggest wholesaler in Germany

Youth Welfare Office and Home Office

1985-1989 D usseldorf – Germany

E ducation:

1989 FDH Dusseldorf – Germany M aster in German Language and Li terature

s tudies

1995-1996 B usiness Management Classes Monchengladbach – Germany

2005 IATA Certificate

Personal Achievements:

Working experience with Amadeus, Galileo, Windows, Excel, Word, Picasa

Multi-lingual (Speak and Write in Farsi, Turkish, German, and English).

Summary of my expertise qualifications:

• Remarkable experience in selling t ravel t ickets and packages.

• Extensive sales knowledge of practical Vacations

• In-depth knowledge of the tourism places and packages

• Skilled in handling multiple customer bases with varying degrees of service levels

• Familiarity with emphasis in Reservation Processing

• Proficient in Native Germany & Austria

• Working knowledge with European Union countries.

• Profound ability to make the customer feel that the latter got the better deal

• Excellent communication and intrapersonal skills

• Worked with Accounts Payable regarding ticket transactions and travel expenditures.

Cy rus T ravel, San Jose CA 2007 –

2012(September)

• Booked high volume domestic and international business reservations.

• Coordinated with travelers, travel arrangers and travel vendors.

• Procured necessary documentation such as passports, visas, and other clearances

• Identified opportunities to save Money in travel budget

Unique T ravel Agency, Dusseldorf, Germany

1998 – 2006

• Assisted clients with t ravel needs via walk-ins, inbound phone inquiries and outbound

sales calls to existing and former clients

• Identified client’s wishes, needs and requirements and made appropriate travel recommendations.

• Booked domestic and international travel arrangements-from airline tickets to full vacation packages.

Skills:

• Extensive knowledge of passport, visa requirements, currency, time zones, tourist

destinations and world geography

• Solid Knowledge of travel agency business, suppliers, travel websites, systems

• Strong, Proactive follow-up skills and administering of Travel Policies

• Proficiency with MS Word and Outlook

• Solid communication skills - both oral and written and interpersonal skills

• Speak fluent German language

• Flexible and able to work independently and in a team setting

• Excellent travel industry knowledge and call center experience

• Ability to identify complex problems and review related information

Education:

F DH Dusseldorf University, Germany Master in German Language and L i terature studies

Year

1989

In ternational Air Transport Association (IATA) Air Certificate

Year

2005

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