Customer Service Management

DANIELLE NASSHAN

***** ********* ***** *********: 708-***-****

Mokena, Illinois 60448 Email: abq2kz@r.postjobfree.com

PROFILE

Highly organized, personable, creative and professional sports management student with a range of marketing

and public relations experience with two professional sports teams.

High-energy and dependable team player / leader who excels at problem-solving in challenging and

competitive settings while maintaining a professional demeanor.

Computer skills include Microsoft Word & PowerPoint, Mac OSX (Pages, Safari); very adaptable to new

technologies and able to effectively prioritize among multiple concurrent projects.

EDUCATION

NORTH CENTRAL COLLEGE, Naperville, Illinois

Sports Management & Sociology Studies (Double Major, Currently Enrolled)

• Bachelor of Arts degree in progress, expected June 2013.

• Currently averaging 3.2 GPA in Sports Management program.

Curriculum Highlights:

> Organizational Management > Leadership & Ethics in Sports Management

> Business Communications > Psychological Aspects of Sports Coaching

> Sports in Modern Society > Coaching & Teaching Individual Sports

> Human Resource Management > Marketing, Sales & Sales Management

NCC Sports Management Association – Participant in meetings and on-campus/off-campus

activities to promote the sports management program to prospective and current students.

EXPERIENCE

7/2012 to 1/2013

SOLDIER FIELD, Chicago, Illinois

Fan Services Representative, Chicago Bears

Represented the team among fans within the stadium, providing support, information and assistance before,

during and after at-home games during the season. Recognized by management for providing exceptional

empathy and aid to a lost child with special needs.

• Answered questions, solved problems and collaborated with supervisors and other fan services representatives

to fulfill guest needs.

• Sought out fans who needed assistance; showed ticketholders to their seats, washrooms and other areas.

• Supervised the stroller check station to ensure secure, safe and efficient rental of strollers.

7/2011 to 9/2011

CHICAGO BANDITS, Rosemont, Illinois

Promotions & Fan Relations Representative

Provided support and fan services to achieve maximum fan enjoyment in all pre-game, in-game and post-game

activities during a championship season of this National Pro Fastpitch softball team.

• Participated in raffles and silent auctions, marketing and branding initiatives to build fan loyalty and drive

awareness throughout local communities; prepared promotional materials.

• Scored multiple games per day and distributed scoring information to team managers; supported tournament

operations before and during games.

• Set up and coordinated safe and orderly post-game autograph signings and meet-and-greet sessions.

• Supervised the “Rumble at the Rosemont” girls youth softball tournament.

• Interfaced with season ticket holders to address complaints and achieve maximum retention.

7/2009 to 9/2010

CVS PHARMACY, Worth, Illinois

Customer Service Associate

VOLUNTEER

7/2009 to 10/2011

A.D.O.P.T. PET SHELTER, Naperville, Illinois

Cared for homeless animals within a not-for-profit pet shelter.

• Represented the shelter and promoted pet adoption at Chicago Slaughter indoor football games.

• Participated in promotional events and activities to drive awareness of pets in need of homes.

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