Customer Service Quality Assurance

RAFAEL GERALDINO

C/ Los Caimanes #**, Miramar. Sto. Dgo. Dom. Rep. C.: 809-***-**** / 829-***-**** T.: 809-***-**** E.: ***********@*****.***

Summary of

Qualifications

Goal-Oriented Professional, with comprehensive experience in production Management, Inventory, Planning, Logistics, Warehouse,

Purchase, Projects, Customer Service, Relations, and General Management Operations. Capable of developing and implementing

strategies, policies, and procedures to ensure the Process improvement, Reducing costs and overhead. Excellent interpersonal skills and

group presentations abilities, ensuring adherence to budget and time frames.

Highly adept at initiating strategies essential to improve work efficiencies and strengthen overall operations. Demonstrated exceptional

skills in supervising and motivating teams to deliver peak performance toward a common goal. Proven record of success in consistently

increasing productivity and reducing costs through effective implementation of exceptional planning, prioritizing, and control and

achievement goal-setting skills.

Core Competencies

•

• •

Operations and Facility Management Excellent Computer and Software Skills (Office, Base,

• Reports, Outlook, AS400, Print flow, Monarch,

Strategic Planning and Goal – Setting

Others.)

• Project Implementation and Administration

• Strong Analytical Abilities

• Budget Administration

• Excellent Work Ethic and Responsibility

• Continuous Process Improvement

• Logistics Management

• Excellent Communications Skills

• Conflicts Resolutions

• Leadership and Team Building

• New Business Development

Professional Experience

Padilla S.A, Dom. Rep.

Operations / Production / Flexo and Gravure Division Manager Jan 2010 – Feb

2013

• Successfully managed all aspects of the Flexo and Gravure Department.

• Effectively administered $54 Million average annual budget, resulting in a savings between (18% - 25%) $10 - $14 Million

each year.

• Strategically planned and implemented effective operation strategies, which minimized the waste % around 5 to 10% each year.

• Led the successful implementation of the Flexography Production Line (Newest Production Line for Padilla’s Process), from

2009 to actual, resulting in a constantly increase of revenues.

• Implemented new production procedures. Reduced production start-up time around 10% each year, for an overall of 50%

through the years.

• Increased productivity around 4% to 15% all the years by reducing Manufacturing and Materials costs.

• Successfully exceeded productivity expectations/goals and surpassed the entire department objectives such as monthly waste %,

Real vs Estimate saving %, Machines Productivity (Speed, Setup Time) goals, Preventive Maintenance Programs, Others.

• Managed and resolved various business cases and customer related issues to reduce costs and increase revenues and customer

satisfaction.

Earlier Career

Padilla S.A, Dom. Rep.

Operations / Production / Flexo and Gravure Division Attendant Oct 2008 – Jan

2010

Padilla S.A, Dom. Rep.

Flexo and Gravure Division Production Supervisor Jul 2007 – Oct

2008

Hospira Ltd.

Materials Department Buyer Planner Mar 2007 – Jun

2007

Hospira Ltd.

Materials Department Inventory Control Technician Oct 2006 – Mar 2007

Hospira Ltd.

Quality Department Manufacturing Quality Assurance Technician Jan 2006 – Oct

2006

Education and Professional

Trainings

Master in Business Administration @t UASD 2010 / Bachelor in Industrial Engineering @ UASD 2006 /

Effective Supervision Coaching Techniques @ IESEC Humans 2012 / Improvement Management CAPA @ Qualitas Suprema 2011 / Iso

9001:2008 Leader Auditor / Certified in Production and Inventory Management @ Steam Apics 2010 / Seminar

in Flexographic Printing @ Harper Corp. 2009 / Effective Supervision @ Skills Intras 2009 / Diplomat in

Operations Management @ UNICDA 2008 / Diplomat in Logistics Management @ ADECOI 2007

References

Available upon request

Contact this candidate