Customer Service Manager

Tony Simone

** ***** **** ***** **** # 416-***-****

Maple ON L6A2M5 Home # 905-***-****

***********@******.***

Qualifications

• Over 22 years experience in dispatching and scheduling

• Strong communication skills both oral and written

• Ability to meet demands under pressure and tight timelines

• Records management skills including maintaining truck and

trailer maintenance

• Intermediate computer skills with Microsoft products including

Word, Excel

• Ability to quickly learn new software packages

• Excellent interaction skills with all levels of management and

outside contracts

• Detail oriented

• Self motivator

Experience May 2012 – February 2013 Torcan Waste Management

Operations Manager

• Overseeing all the duties and responsibilities of the drivers,

mechanics, welders and the operations department.

• Ensuring all equipment is operational and functional. Ensuring

all work orders and services orders are executed and

completed

• Responsible for overseeing the recruitment and selection

process for front-line staff and co-ordinating recruitment.

• Responsible for handling client requests and or issues in a

timely fashion to ensure client satisfaction.

• Reference upon request

July 2002-May 2012 – Titan Cartage Ltd.

Dispatcher

• Set-up pick up and delivery schedules and route drivers

• Managed customers care activities

• Verified logs and ensured that regulations were complied with

• Handled tasks related to inbound and outbound freight

• Scheduled dispatch and monitored work for a group of 65

drivers

• Carried out maintenance tasks and customer care tasks

• Introduced new work process which improved work efficiency

• Responsible for safe on time delivery standards

• Maintain strong customer and employee relations

• Operate in compliance with standards

• Assist customers with any concerns or questions they may

have

• Communicate customer concerns to account managers or

service manager

• Track drivers progress using Fleet Complete Software

Responsible for Customer Service, heavy phone volume

1990-2002 – Grand Express Trucking

Dispatcher

• Scheduled dispatch and monitored work for a group of 21

drivers

• Routing and deliveries in cost efficient manner

• Take service calls

• Call customers with updates and pending service calls

• Communicate with area supervisor on pending service calls

• Input service calls into program database

Recorded daily task details into database

Education High School Diploma

References Upon Request.

Contact this candidate