Customer Service Medical

KINYATA N. HILLIARD

**** ******** **** • Tampa, Florida 33637 • Cell 813-***-**** • Alt. Tel. 813-***-****

**********@*****.***

Motivated, clinically competent professional with 3+ years broad reaching experience in the healthcare

industry including patient care and medical front desk. Style blends professionalism, capability and

compassion to integrate the patient’s medical and emotional care. Communicates well with doctors,

colleagues and patient families to ensure continuity of care.

Attentive to detail, able to quickly and effectively prioritize to meet deadlines.

Quick, decisive, cool under pressure, accustomed to working in fast-paced environments.

Multi-tasker with effective organization and problem solving abilities.

Demonstrates professionalism when dealing with patients, physicians and co-workers.

Skilled and competent in standard office administrative functions.

QUALIFICATIONS

Medical Terminology • Anatomy and Physiology • Medical Office Skills • Clinical/Laboratory

Procedures • Pharmacology • CPR/BLS • EKG/ECG • First Aid • HIV/AIDS • HIPAA

OSHA Blood Borne Pathogens • Clinical Techniques • Specimen Collection and Handling • Urinalysis

Minor Surgical Prep • Injections (IM, ID, SQ) • Electronic Medical Management (EHR/EMR)

Wound Care • Vital Signs • Phlebotomy/Venipuncture (150+ Sticks) • Finger/Capillary Sticks

Front/Back Office • Computer Skills • Data Entry • MedTech • English Comprehension

Critical Thinking & Problem Solving • College Math • General Biology • Sociology

Introduction to Psychology • MS Word • Customer Service • Pediatric • Geriatric

PROFESSIONAL EXPERIENCE

Emeritus of Brandon, Brandon, FL 2010-2011

Resident Care Aide/Med Tech

Worked closely with nursing staff to assist residents in their daily activities.

Assisted residents with bathing, dressing, grooming, restroom needs, positioning and mobility.

Kept proper care records and reported any changes in resident’s condition.

Provided dining service support and interacted with internal and external customers in a

professional manner while ensuring resident safety and satisfaction.

Hawthorne Assisted Living, Brandon, FL 2006-2009

Resident Care Aide/Nursing Assistant

Assisted residents in a manner conducive to their safety and comfort, under the direction of a

licensed nurse.

Performed all duties in accordance with established methods, techniques and recognized

standards.

Took and recorded weight, blood pressure, temperature, pulse and respiration.

Collected charts, records and reports.

Ensured that residents and families received the highest quality of service in a caring and

compassionate atmosphere, which recognized the individual’s needs and rights.

Helped maintain resident hygiene, dressed and undressed, and aided with restroom needs.

Kinyata N. Hilliard, (Cont.)

Home Instead Senior Care, Brandon, FL 2006-2007

Companion/Care Giver

Cared for individuals during periods of incapacitation, providing companionship and personal

care.

Performed health care related tasks, such as monitoring vital signs and medication, under the

direction of registered nurses and physicians.

Administered bedside and personal care, such as ambulation and personal hygiene assistance.

Prepared and maintained records of client progress and services performed and reported changes

in client condition to manager or supervisor.

Performed housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and

running errands.

Planned, shopped for, and prepared nutritious meals.

Participated in case reviews and consulted with the team caring for the client to evaluate the

client's needs and plan for continuing services.

Transported clients to locations outside the home, such as to physicians' offices or on outings,

using a motor vehicle.

Coventry Health Plans, Tampa, FL 2007

Indexing Clerk

Worked with all types of documents to ensure proper data entry into the computer system.

Processed incoming insurance claims.

ADDITIONAL PROFESSIONAL EXPERIENCE

Manpower Associates, Tampa, FL – Various Administrative Assignments 2004-2007

Kindercare and Polk County Head Start, Winter Haven, FL – Preschool Teacher 2002-2004

Jason’s Deli, Tampa, FL – Deli Cashier/Customer Service 2001-2002

CERTIFICATION

Working towards CCMA Certification

EDUCATION

Ultimate Medical Academy, Tampa, FL

Medical/Clinical Lab Assistant, 2009

Externship: Gained valuable Medical Assistant experience working for Dr. Julia

Barriga, Pediatrician in Tampa, Florida from April, 2009 to June, 2009.

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