Software Technician

Charles M. Walters 843-***-****

*** ********** **. **********, **

***********@*****.***

SUMMARY OF QUALIFICATIONS

Hardware: PCs, laptops, printers and networks and various test equipment

Software:Office 97-2007,Windows 2000, Lotus notes, Outlook, XP, Vista &

Windows 7.

Certifications:Comptia A+ and Network+, Dell DCSE, IBM certified, MCP

Windows 2000 and Server 2003, MCDST Windows XP and MCITP Windows Vista.

2/2013 to 3/2013 - Michelin GDC Greenville, SC - Upgraded and reimaged

Salesforce laptops from Sata to SDD hard drives.

5/2011 to 11/2012 - Michelin HNA Greenville, SC - Deskside support of

1000+ local users of desktops and laptops, printers, routers, and Cisco IP

phones and imaging and support of laptops for 600+ Sales force field

users. Support of Lotus Notes and upgrading of Notes from 6.5 to 8.5 and

resolving of tickets using Manage Now ticketing system. Refresh and data

transfer of Lenovo laptops and desktops of computers that have gone off

lease and support of all software including Microsoft and Michelin

software.

1/2010 to 4/2010 - Contractor for Compucon and Insight Global replacing

desktops, printers and scanners for Walmart pharmacies. 4/2010 to 6/2010

Worked for Adecco at Club Car in Augusta on Xerox printer upgrade project,

8/2010 to 9/2010 Worked for College of Charleston removing viruses from

students laptops and helping them get connected to campus network. 1/2011

to 3/2011 Worked for Sullivan & Cogliano at Amedisys replacing laptops for

home health care nurses in SC upstate area.

8/2009 to 10/2009 Smartsource, Inc. West Chicago, IL.

Upgrading, configuring and repair of laptops and thin clients and

installation of new cameras and Sprint wireless cards and Cisco VPN for

Jenny Craig centres in San Francisco bay area.

9/2006 to 5/2009 Kaiser Permanente. Walnut Creek, Ca.

Desktop support and refresh of all computers that are soon to go off lease

including backing up and restoring of all data and applications, and also

responsible for repairing all HP and Dell computers and printers that

failed. Helped maintain network of over 3000 computers in all areas of

hospital including emergency and operating rooms by doing tickets using

Remedy and by repairing and installing new PCs, printers, Verifone POS

machines, Xyloc, Bluetooth scanners, mobile PC carts and GCX equipment for

exam rooms.

11/2005 - 6/2006 Washington Mutual Card Services Pleasanton, Ca.

Imaging and loading of encryption software and deployment of Laptops and

Desktop and Laptop support.

3/2005 to 11/2005 Qualxserv Milpitas, Ca.

Onsite Repair of IBM and Dell Desktops, Laptops and Workstations.

1/2004 to 3/2005 Independent contractor for Comcast, First Line Solutions

and Computer Merchant/Smith Barney, Wells Fargo Online, and Milestone

Technologies including racking and unracking of servers.

10/2001 - 12/2003 AT&T Broadband /Comcast Fremont, Ca.

Installation and service of digital cable and high-speed internet services

including installing additional outlets and RF and Digital testing and

troubleshooting of cable, computer, internet or network related problems.

2000-2001 OHLONE COLLEGE Lab Technician Fremont, Ca.

Repair of desktop computers and networks for Cisco, A+ and Windows 2000

labs.

1997-2000 FUJITSU PERSONAL SYSTEMS Santa Clara, Ca.

Provided troubleshooting and repair services of mobile pen-based computers

using Windows 95, 98 and NT for key customer segments including financial

services and healthcare industries.Facilitated corporate transition to

Memphis by helping to move repair center and training technicians on repair

procedures.

1995-1997 POLYCOM San Jose, Ca.

Tested and repaired at component and system level testing of graphics and

telephony PC boards and systems and teleconferencing projector systems.

1994-1995 SILICON GRAPHICS INC. Mountain View, Ca.

Worked for Indigo II RMA department handling returned systems, boards,

material, and controlled inventory stores.

Repaired systems that failed at system test and final test using UNIX-based

IRIX operating system.

Reworked, assembled, tested and repaired board sets for OEM Service Group

lab including function test, burn-in and final test.

1992-1994 COMPRESSION LABS INC. San Jose, Ca.

Responsible for assembly, integration, testing, system and component level

troubleshooting of videoconferencing systems using automated test

equipment, multimeters, oscilloscopes, vectorscopes and other test

equipment.

Worked with prototype satellite broadcast systems and telephone line

interface systems including RMA systems and boards.

1987-1991 GRID SYSTEMS Fremont, Ca.

Responsible for system and component level troubleshooting and repair of

laptop computers including prototype pen-based and military computers.

Tested application software including Windows and MS-DOS applications on

prototype pen-based computers.

Worked with technicians and Test Engineers responsible for burn-in testing

and repair of up to 450 computers at a time.

Collaborated with Quality Engineering to determine reliability of computers

using Excel and SPC methods.

Customized hardware configurations and repairs, and software integration

and testing including beta versions of MS-DOS and Windows.

Network Administration Certification, Ohlone College, Fremont, Ca. 2001

A.S. Electronics Technician Certificate, specializing in PC computer

repair, Mission College, Santa Clara, Ca.

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