Customer Service Manager

Erika Saylor

**** **** ****** *******, **, ***** United States 262-***-**** *******@***.***

Professional Experience

Gateway Technical College, Racine, WI United States

Barber/Cosmetology Aide, Jan 2011 – present

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking

messages, or scheduling appointments.

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to

specific destinations.

• Hear and resolve complaints from customers or the public.

• Transmit information or documents to customers, using computer, mail, or facsimile machine.

Ruffolo's Hair Studio, Kenosha, WI United States

Assistant Manager, Jul 2008 – Dec 2010

• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for

spreadsheet, word processing, database management, and other applications.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate

individuals.

• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to

their needs.

• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

Thomas Eye Care, Kenosha, WI United States

Physician's Assistant, Jan 2008 – Jul 2008

• Examine patients to obtain information about their physical condition.

• Interpret diagnostic test results for deviations from normal.

• Obtain, compile and record patient medical data, including health history, progress notes and results of

physical examination.

• Make tentative diagnoses and decisions about management and treatment of patients.

Baker Street Restaurant & Bar, Kenosha, WI United States

Shift Manager/Waitress, Jan 2000 – Feb 2004

• Monitor compliance with health and fire regulations regarding food preparation and serving, and

building maintenance in lodging and dining facilities.

• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that

food is prepared and presented in an acceptable manner.

• Count money and make bank deposits.

• Investigate and resolve complaints regarding food quality, service, or accommodations.

Bombay Louies Restaraunt, Kenosha, WI United States

Event Coordinator/Waitress, Apr 1998 – May 2000

• Check with customers to ensure that they are enjoying their meals and take action to correct any

problems.

• Collect payments from customers.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal

to kitchen staff.

• Prepare checks that itemize and total meal costs and sales taxes.

Education

Mary D. Bradford, Kenosha, WI United States

High School Diploma, June 2002

Gateway Technical College, Kenosha, WI United States

Accounting Associate Program Candidate, May 2014

Additional Skills

• Diligent, detail-oriented administrative assistant knowledgeable of all office functions, with a solid

background in customer service.

• Excels at multi-tasking in a fast-paced environment, completing projects within time and budget

constraints.

• Superior telephone, customer service and computer skills with a proficiency in Microsoft Word, Excel

and Powerpoint.

• Maintains excellent written and oral communication skills, problem resolution abilities and a high level

of confidentiality.

• Office Skills: Typing 50 WPMData Entry 15,000 KPH

Contact this candidate