Customer Service Data Entry

Bobby H ines

***** ***** ***** ***

Moreno Valley, California 92553

H: 951-***-****

M: 951-***-****

*****.*******@*****.***

Career Overview:

E xtremely energetic hardworking leader that is a t rue believer in always striving for

excellence in whatever tasks entrusted to me to complete. Reliable and skilled with

working with a diverse group of people and a professional that will stand out to

complete each task and duty that is given to my team. Competent professional with

over 5 years of experience in a professional office setting. Personable with refined

computer skills and a immense background in computer programs and able to display a

s trong efficiency in company operations. I am a self motivated employee that will

a lways think of the greater good of my fellow employee's as well as my company before

my very own self, and will work diligently in my decision making for an positive

outcome in the least amount of t ime possible. H ighly experienced office manager with

a s trong ability to manage multiple projects simultaneously and maintain a cohesive

and strong working staff. Office Management Assistant with a superb work ethic with

over 6 years experience offering outstanding customer service, quality resources to

consumers and always displaying an outgoing personality making myself approachable

and friendly to guests.

Skill H ighlights

● ●

Travel administration Analytical and

● Report development c ritical thinker

● ●

Problem resolution Patient and

● Administrative support d iligent

● ●

Meet deadline Fast learner

● ●

Expert M icrosoft Office skills Inventory

● Organized and detailed management background

● ●

Personable and approachable Reliable & Self-

● Charismatic Sufficient

● ●

Excellent communication skills Meets/exceeds goals

● ●

Positive Atti tude that is a pleasure to work Legal administrative

w ith support

● Schedule management

● Self-star ter

● Project planning

● Administrative

operations

● Inventory systems

● Excellent Communication

Skills

● Advanced clerical

k nowledge

● Rapid 10-key data entry

● Rapid data entry skills

● 85+ WPM typing speed

Core Accomplishments:

Operations

● Collaborated with senior financial advisors to acquire 2 new national accounts and ensured

complete and full

delivery of two 30 ton cargo loads of merchandise shipped across the United States .

● Accountable for all operations of the warehouse as well as dispatch for up to ten drivers at a t ime

a ll

t hroughout the Riverside and San Bernardino County areas, customer service, and accounts

payable as well as

accounts receivable. During this t ime I was proud to report an absolute ZERO lost, damaged,

s tolen or

u naccounted for.

T raining

● D irectly responsible for t raining newly hired accounting and administrative staff of 25 employees

on the office

policies, 3rd party insurance, national accounting, and billing procedures over a 3 year time

span.

● T rained staff on the basics as well as the complexities of M icrosoft Office software including

email etiquette

t hroughout the company, Jericho software, Peachtree software as well as effective date entry

techniques for a

more efficient staff.

Data Organization

● I mproved office organization by consolidating monthly financial spreadsheets, created personnel

organizational charts and company data reports for senior financial advisors as well as the

P rovost of

U niversity Affairs.

● E nsured that there was an active and ongoing filing system for company credit reports and

national account

credit reports to ensure 100% accuracy in yearly financial reports.

● C reated a t ime saving as well as cost efficient maintenance log for t racking all warehouse

i nventory products

t hat saved the company thousands of dollars in financial revenue.

Computer & Office Management P roficiency

● C reated PowerPoint presentations that were successfully used for business development, as well

as University

E xecutive meetings.

● P repared monthly reports for open, terminated, and newly acquired records, and successfully

completed final

a udits that insured proper documentation for closed accounts was received and filed correctly.

● M aintained a multiple phone line system for customer services questions, as well as being the

point of contact

for all shipping and receiving questions from warehouse staff.

P rocess I mp rovement

● M anaged and oversaw the successful implementation of a completely new financial system

w hich resulted in

more effective customer service through more effective and billing and account management.

● I nvestigated any necessary feedback from consumers’ for more efficient measure of customer

service and

u pgrades that would be of more use to the company and help generate a better customer

experience.

P rofessional Experience

I nterstate All Battery

November 2010

Center San Bernardino,

to

C alifornia

J an 2013 A dministrative Accounting Supervisor

Completed and mailed bills, contracts, policies, invoices and checks to state, as well as

national

account holders for filing, computed, recorded, and proofread data, records and reports.

f rom purchasing companies to ensure accuracy of sales. Performed heavy bank

reconciliations

and cash f low statements with senior accountants to ensure all post dated checks and or

past due accounts were all current and maintained correctly.

Maintained senior accountant phone lines and assisted national account executives with

t horough

knowledge of products as well as assisted potential consumers in describing products in

t horough details

and proper care of merchandise. Generated sales and inventory reports in Excel with data

f rom

a variety of sources, maintaining a superb efficiency and accuracy rate.

University of California State

Ma rch 2007 to Carson,

D ominguez H ills C alifornia

J une 2010 U niversity Administrator (Office of the Provost)

Developed Executive Agenda for all executive meetings, tours, and arranged all t ravel

i t inerary for university t r ips. Managed daily office operations and maintenance of customer

service and student

outreach services. During my tenure as a student as well as employee of university, new

s tudent admission rates rose from 800 students to 1500 students within (1) calendar year,

and kept r ising year after year. Maintaining accurate records for all business supplies and

keeping an up to date calendar

for all upcoming presenting from my department. Assisted in all areas of administrative

work including data entry, receptionist duties, file organization, research and development.

I created databases and spreadsheets for reporting accuracy for all upcoming university

events and graduation ceremonies. Artistically organized new student orientations, and

p romoted diversity groups

within the university for campus pride. Organized midnight madness rallies for university

sports

teams to bring out the enthusiasm from students as well as the local community to be a part

of

a new exciting campus lifestyle.

E ducation

California State University

2006-2011 Carson, California

Dominguez H ills

Bachelor of Arts in English with a concentration of Li terature Arts 2011

Continuing Education

• Athletes Helping Athletes

• Violence Prevention in the Work Place

• National Honor Society member inductee 2008

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