Customer Service Manager
Resume:
Minda L. Smith 817-***-****/405-***-**** *****.*******@*****.***
Objective
Seeking full time position that will enable me to use all my skills: strong organizational skills, experience in customer/client satisfaction, multi-tasking, and the ability to work well with others in a high paced company.
Work Experience
TEEMCO,LLC
Edmond, OK
Intake Manager: July 2012 to September 2012
• Daily confidential client communication via phone, email, and fax
• Set up and maintain files, records, and client contacts
• Preparation of documents in Word, Excel, Power Point, and Outlook
TEEMCO,LLC
Edmond, OK
Tier II Tech: June 2011 to July 2012
• Development of work flow
• Team development to meet deadlines
• Data entry
Kids Ink of Oklahoma
Edmond, OK
Daycare Teacher / CDL Bus Driver: April 2010 to May 2012
• Maintain bus routes and drivers schedules
• Continuous care and education of children
• Transportation to and from school in a safe manner
Goldie’s Patio Grill
Edmond, OK
Assistant Manager (waitress, cook): May 1999 to June 2010
• Configure server station charts to assure a high degree of cost-effective customer service
• Handle weekly inventory and vendor relations to ensure the timely and effective purchasing of food, beverages, beer, and small wares
• Effectively managed catering staff servicing events, directed events set-up and follow thru on all details
• Effectively handled customer comments and concerns
• Experience in end-of-month, end-of-day, and daily and weekly transactions
• Managed hiring and termination of employees
Independent Propane
Edmond, OK
Customer Service Representative, Receptionist: April 2006 to August 2008
• Greet public in person and over the phone
• Receive and process applications and payments for service and fees
• Calculate, balance, and reconcile cash drawers, cash receipt records, spreadsheets, and other records
• Research and resolve account and billing problems
Skills
Multi-tasking, handle details, implement decisions, self-confidence, delegation of assignments effectively, ability of effectively lead a group, motivate others, gather and process information, plan and arrange activities and events
Education
Edmond Santa Fe High School
Edmond, OK
Dates attended: August 1999 to May 2003
Graduated 2003
References
Tisa Smith
TEEMCO, LLC
Frank Johnson
TEEMCO, LLC
Chanda Rooney
Kids Ink of Oklahoma
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