Customer Service Assistant
Resume:
Amber B. Boen
**** ***** **.? Kingsburg, CA. ****1
Cell: 559-***-****
************@*****.***
Office Coordinator
Profile
Administrative support professional offering versatile office management
skills and proficiency in Microsoft Office programs. Strong planner and
problem solver who readily adapts to change, works independently and
exceeds expectations. Able to juggle multiple priorities and meet tight
deadlines without compromising quality.
Education
Kingsburg Joint Union - Kingsburg, CA
Fresno City College - Fresno, CA
Relevant Courses:
Project Management
MS Office
Electronic Presentations for Business Professionals
Keyboarding and Document Formatting
Communication Skills
Daily Finance Management
Professional Office Procedures
Key Skills
Office Office Spreadsheets/Reports Front-Desk Reception
Skills: Supervising Event Management
Records Calendaring Executive Support
Management Travel Coordination
Database
Administration
Computer MS Word MS Outlook MS Publisher
Skills: MS Excel MS Access FileMaker Pro
MS PowerPoint MS Project Windows
Experience
Pacific Pulmonary Services - Customer Service Representative
Hanford, CA. 2010-Current
Handled multifaceted clerical tasks (e.g., data entry, filing, records
management and billing) as the customer service representative.
Coordinated equipment delivery and scheduled maintenance, maintained
database and ensured the delivery of premium service to patients.
Quickly became a trusted employee known for "can-do" attitude,
flexibility and high-quality work.
Highlights:
Communicated effectively with multiple departments to maintain
documentation supportand increase patient satisfaction. Established
strong relationships to gain support and effectively achieve results.
Helped coordinate with medical practitioner offices to ensure that
patients receive the highest quality of care and correct treatment for
their condition.
Entrusted to manage office in the supervisor's absence. Provided timely,
courteous and knowledgeable response to information requests; screened
and transferred calls; and prepared official business correspondence.
Communicated with the revenue department to ensure usage compliance per
insurance guidelines.
Developed multiple spreadsheets to track incoming and outgoing documents
to increase efficiency and time management.
Earned excellent marks on performance reviews, with citations for
excellence in areas including work volume, accuracy and quality; ability
to learn and master new concepts; positive work ethic; and commitment to
providing unsurpassed service.
Market 52 -Visalia, CA. Administrative Assistant 2008-2010
Handled multifaceted clerical tasks (e.g., data entry, filing, records
management and billing) as the assistant to the chief financial officer
and the president of the corporation. Coordinated travel arrangements,
maintained database and ensured the delivery of premium service to
customers. Quickly became a trusted assistant known for "can-do"
attitude, flexibility and high-quality work.
Highlights:
Communicated effectively with multiple departments to plan meetings and
prepare travel arrangements for various employees. Established strong
relationships to gain support and effectively achieve results.
Helped coordinate dozens of employee searches through multiple web based
sites.
Entrusted to manage office in the supervisor's absence. Provided timely,
courteous and knowledgeable response to information requests; screened
and transferred calls; and prepared official customer correspondence.
Created various spreadsheets for product reconciliation. Worked within
the QuickBooks system to verify accurate records.
Developed innovative PowerPoint presentation used by the company
president to market executive materials to potential business partners.
Earned excellent marks on performance reviews, with citations for
excellence in areas including work volume, accuracy and quality; ability
to learn and master new concepts; positive work ethic; and commitment to
providing unsurpassed service.
Kingsburg Orchards -Kingsburg, CA. Sales Assistant 2007
Handled multifaceted clerical tasks (e.g., data entry, filing, records
management) as the assistant to the produce sales team. Maintained inventory
database and ensured the pickup of product is done efficiently. Quickly became
a trusted assistant known for "can-do" attitude, flexibility and high-quality
work.
Highlights:
Communicated effectively with multiple members of the sales team to verify and
update product orders. Established strong relationships to gain support and
effectively achieve results.
Co-developed comprehensive, inventory spreadsheets to clearly outline the
contents of each facility.
Earned excellent marks on performance reviews, with citations for excellence in
areas including work volume, accuracy and quality; ability to learn and master
new concepts; positive work ethic; and commitment to providing unsurpassed
support of the sales team.
DMD Farms -Laton, CA. Office Assistant 2004-Current
Handled multifaceted clerical tasks (e.g., data entry, filing, records
management and billing) as the assistant to the company co-owner.
Coordinated travel arrangements, maintained database and ensured the
delivery of documents in a timely manner. Quickly became a trusted
assistant known for "can-do" attitude, flexibility and high-quality
work.
Highlights:
Communicated effectively with multiple departments to plan meetings and
prepare the office for the upcoming season. Established strong
relationships to gain support and effectively achieve results.
Helped to coordinate continued product training and maintained a record
of current laws and restrictions.
Entrusted to manage office in the supervisor's absence. Provided timely,
courteous and knowledgeable response to information requests; screened
and transferred calls; and prepared official business correspondence.
Process employee timesheets and process payroll.
Developed spreadsheets to organize upcoming payments and both incoming
and outgoing. Worked with the QuickBooks system to maintain accurate
records.
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