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Customer Service Assistant

Location:
Kingsburg, CA, 93631
Posted:
April 10, 2013

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Resume:

Amber B. Boen

**** ***** **.? Kingsburg, CA. ****1

Cell: 559-***-****

abq2gn@r.postjobfree.com

Office Coordinator

Profile

Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and

problem solver who readily adapts to change, works independently and

exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality.

Education

Kingsburg Joint Union - Kingsburg, CA

Fresno City College - Fresno, CA

Relevant Courses:

Project Management

MS Office

Electronic Presentations for Business Professionals

Keyboarding and Document Formatting

Communication Skills

Daily Finance Management

Professional Office Procedures

Key Skills

Office Office Spreadsheets/Reports Front-Desk Reception

Skills: Supervising Event Management

Records Calendaring Executive Support

Management Travel Coordination

Database

Administration

Computer MS Word MS Outlook MS Publisher

Skills: MS Excel MS Access FileMaker Pro

MS PowerPoint MS Project Windows

Experience

Pacific Pulmonary Services - Customer Service Representative

Hanford, CA. 2010-Current

Handled multifaceted clerical tasks (e.g., data entry, filing, records

management and billing) as the customer service representative.

Coordinated equipment delivery and scheduled maintenance, maintained

database and ensured the delivery of premium service to patients.

Quickly became a trusted employee known for "can-do" attitude,

flexibility and high-quality work.

Highlights:

Communicated effectively with multiple departments to maintain

documentation supportand increase patient satisfaction. Established

strong relationships to gain support and effectively achieve results.

Helped coordinate with medical practitioner offices to ensure that

patients receive the highest quality of care and correct treatment for

their condition.

Entrusted to manage office in the supervisor's absence. Provided timely,

courteous and knowledgeable response to information requests; screened

and transferred calls; and prepared official business correspondence.

Communicated with the revenue department to ensure usage compliance per

insurance guidelines.

Developed multiple spreadsheets to track incoming and outgoing documents

to increase efficiency and time management.

Earned excellent marks on performance reviews, with citations for

excellence in areas including work volume, accuracy and quality; ability

to learn and master new concepts; positive work ethic; and commitment to

providing unsurpassed service.

Market 52 -Visalia, CA. Administrative Assistant 2008-2010

Handled multifaceted clerical tasks (e.g., data entry, filing, records

management and billing) as the assistant to the chief financial officer

and the president of the corporation. Coordinated travel arrangements,

maintained database and ensured the delivery of premium service to

customers. Quickly became a trusted assistant known for "can-do"

attitude, flexibility and high-quality work.

Highlights:

Communicated effectively with multiple departments to plan meetings and

prepare travel arrangements for various employees. Established strong

relationships to gain support and effectively achieve results.

Helped coordinate dozens of employee searches through multiple web based

sites.

Entrusted to manage office in the supervisor's absence. Provided timely,

courteous and knowledgeable response to information requests; screened

and transferred calls; and prepared official customer correspondence.

Created various spreadsheets for product reconciliation. Worked within

the QuickBooks system to verify accurate records.

Developed innovative PowerPoint presentation used by the company

president to market executive materials to potential business partners.

Earned excellent marks on performance reviews, with citations for

excellence in areas including work volume, accuracy and quality; ability

to learn and master new concepts; positive work ethic; and commitment to

providing unsurpassed service.

Kingsburg Orchards -Kingsburg, CA. Sales Assistant 2007

Handled multifaceted clerical tasks (e.g., data entry, filing, records

management) as the assistant to the produce sales team. Maintained inventory

database and ensured the pickup of product is done efficiently. Quickly became

a trusted assistant known for "can-do" attitude, flexibility and high-quality

work.

Highlights:

Communicated effectively with multiple members of the sales team to verify and

update product orders. Established strong relationships to gain support and

effectively achieve results.

Co-developed comprehensive, inventory spreadsheets to clearly outline the

contents of each facility.

Earned excellent marks on performance reviews, with citations for excellence in

areas including work volume, accuracy and quality; ability to learn and master

new concepts; positive work ethic; and commitment to providing unsurpassed

support of the sales team.

DMD Farms -Laton, CA. Office Assistant 2004-Current

Handled multifaceted clerical tasks (e.g., data entry, filing, records

management and billing) as the assistant to the company co-owner.

Coordinated travel arrangements, maintained database and ensured the

delivery of documents in a timely manner. Quickly became a trusted

assistant known for "can-do" attitude, flexibility and high-quality

work.

Highlights:

Communicated effectively with multiple departments to plan meetings and

prepare the office for the upcoming season. Established strong

relationships to gain support and effectively achieve results.

Helped to coordinate continued product training and maintained a record

of current laws and restrictions.

Entrusted to manage office in the supervisor's absence. Provided timely,

courteous and knowledgeable response to information requests; screened

and transferred calls; and prepared official business correspondence.

Process employee timesheets and process payroll.

Developed spreadsheets to organize upcoming payments and both incoming

and outgoing. Worked with the QuickBooks system to maintain accurate

records.



Contact this candidate