Customer Service Human Resources
Resume:
EMMANUEL OKAFOR EZE
**** **** ******** ****** #***
Hemet CA 92543
************@*****.***
OBJECTIVE
To be part a winning workforce in a dynamic organization that offers upward mobility.
SUMMARY OF QUALIFICATIONS
Two years experience in Volunteering, five months experience as Office Assistant 111, five
months experience as manager of Public Relations, five years experience as Public
Relations(PR) Officer and five years experience as Human Resources Officer
EXPERIENCE
January 2010-Present
Volunteer- Publication, and praying teams member.
Dominion Christian Center
Edit the church quarterly magazine and incorporate the church vision in its features. Organize
members for prayers and city-wide alms programs. Teach children and council members on
career choices. Work with other assemblies praying teams to promote inter- church city-wide
praying and supportive programs. Assists with Sunday school teaching team to prepare teaching
materials and receive message feedback for the church leadership.
November 2009-May 2010
Office Assistant 111,
Department of Public Social Services
Temporary Assistance and Medi-Cal Division
Received and registered all in-coming and outgoing mails and correspondences. Participated in
all unit meetings, group trainings and workshops that galvanized and sustained staff work
attitude and productivity. Stocked stationery inventories. Performed imaging functions of
documents. Ensured timely delivery of mail and file folders. Answered incoming calls and
ensured professional customer satisfaction on telephone.
April 2008-August 2008
Public Relations Manager
Gabasawa Women and Children Empowerment Initiative(GWCEI)
Kept up-to-the minute session-by-session information on the families and children applying to
GWCEI; and worked with its select team to determine their eligibilities for GWCEI grants.
Maintained the organization’s data and regularly updated the same and made them available as
needed thus endearing the organization into stakeholders minds. Managed organizational image
and achieved a better image than ever, greater corporate visibility and reputation of the
organization through press relations, community liaisons and conduct of special events.
Consulted with corporate stakeholders and provided excellent customer services. Conducted
communication researches and prepared progress reports. Wrote executive speeches and
prepared correspondences for the executive president, GWCEI.
July 2000-December 2004
Public Relations Officer
Ajaokuta Steel Company Limited
Managed company image through regular publication of its in-house journal “Ajasteel News”and
regular contact with the corporate stakeholders. Duties in this position included promoting and
sustaining the company’s reputation for excellent customer service among the steel industries’
publics. Relatively, I increased the readership and support bases of the journal from a relatively
low level forty per cent at my inception to ninety percent of the more than eight thousand staff
strong organization at my exit. Ensured efficient and effective media relations and protocol
activities. Led teams that conducted extensive PR and advertising research that solved most of
the company’s image problems and achieved greater national and international corporate
visibility for the steel industry through re-branding activities. Restored the company voice
system through which over seventy per cent of organizational/staff/ problems were solved
through management-employee dialogue. Issued press releases, organized special events
maintained a functional photo archives/library. Advised management on the use of Corporate
Social Responsibility(CSR) projects and thereby secured community/corporate stakeholders
supports and sustained industrial peace and harmony for over four years. Organized special
events, press conferences. Facilitated the organization of the first-ever International Steel Week
in 2000 during when some of the problems of the industry were highlighted in workshops. Wrote
executive speeches and created the blue-print for a virile public relations department and saved
the organization thousands of dollars yearly on sustainable basis due to overhead costs. Created
advert copies and saved over fifty per cent on advertisement budgets through better
media/channel selections.
Executive Officer Human Resources Management
Ajaokuta Steel Company
Managed grievance procedures and hearings and oversaw compensation matters. Managed
active union campaigns through constructive engagement/dialogue and counseled management
on labor relations matters. Organized extensive orientation training programs for new employees.
Planned and executed local, national, and international training programs for employees.
Supervised log books for trainees and deployed trained personnel to user departments. Oversaw
trainee’s welfare and ensured their remunerations vis-à-vis new credentials. Organized and
executed departmental training needs analyses (Administrative, Technical and Non-Technical
respectively).Maintained training archives. Supervised Inter-Departmental training and
workshops. Represented the organization in outside meetings relating to unions and industrial
harmony.
EDUCATION
Master of Business Administration, MBA)/ with Human Resources Management concentration
University of Phoenix.
Bachelor of Arts Mass Communication,
University of Nigeria
West African School Certificate
Nsukka High School,Nsukka
SPECIAL SKILLS
PC literate with working knowledge of MS Windows, Word, Excel and Power Point Internet
Great Customer Service Skills. Excellent PR and hospitality skills. Good managerial/leadership
skills. Proven Human Resources skills/with excellent communication skills. Creative research
skills. Good social service skills. Marketing skills(Ability to break new grounds)
STRENGTHS
Knowledge of current issues with social services, HR and PR practices in the US and
international frontiers. Ability to work and deliver results promptly under a fast-paced
environment with minimal or zero supervision. Determination to break new grounds through
research. Team player-but also capable of standing out when excellence is challenged.
Unflinching loyalty to superiors. I have integrity and I am always dependable and using creating
approaches in getting the work done and making it as fun as necessary and possible too.
Contact this candidate