Customer Service Representative

Marilyn Holguin

*** * ****** ***

Rialto Ca, ****6

Cell 909-***-****

***************@*****.***

Objective: Seeking a customer service representative position with a

progressive company where administrative and technical experience,

initiative, and interpersonal skills will be utilized to maximize

efficiency and promote a positive public and business relations.

Qualifications

Administration: Type 35 wpm, correspondence, reception, filing,

Customer Service, inventory, stocking, merchandising, phones, reports,

retails, and special marketing events.

Computer: Windows 7, MS Office (Word, Excel, Outlook, Access)

PowerPoint, Front Page, haw-soft, QuickBooks, FSE, and Internet

Education

Computerized Office Assistant

7/2003

Career Colleges of America, San Bernardino, CA

Employment History

Adriana's Insurance - Santa Ana/Rancho Cucamonga, CA

9/2007 - 10/2009

Customer Service/Sales

Duties: Responsible for answering phone, resolving product or service

problems, faxing, scanning, walking payments, correcting customer's

information (name, last, vin # address), endorsements (added

coverage's, vehicles, and driver's) to policies, taking payments,

following up with missing information, opening new policies,

registration renewals, maintaining customer's records, answering

inquiries, fulfilling customer requests.

Sleek Sofas - Moreno Valley, CA

4/2006 - 9/2007

Customer Service Supervisor

Duties: Opening/closing store, answering phone, faxing, scanning,

assisting customers, following up with customer service by phone &

email, receiving, reviewing, and entering payments received for

company sales. Emailing invoice to insured, processing all incoming

payments which include; banking all checks, receiving wires,

distribute mail, arranging pick up's and delivery, Placing order's,

Sending orders to China, making appointments, filing, updating web,

ordering supplies, arranging home d cor Event Shows in Ontario, Santa

Ana, and LA Convention Centers.

Js Furniture - Ontario, CA

8/2003 - 2/2006

Customer Service

Duties: Opening and closing factory, answering phone, faxing, filling,

ordering supplies, distribute mail, arranging pick up's n delivery,

sending orders to China. Follow up with customers, shipping labels.

Capabilities: Bilingual (Spanish/English), hard-working, dedicated and

energetic, ability to listen and follow instructions. Manifest high

personal standards.

Characteristics: Honest, trustworthy, independent, loyal, open-minded,

reliable, responsible, and a team player.

References: Available upon request.

Marilyn Holguin

367 S Forest Ave

Rialto Ca, 92376

Cell 909-***-****

***************@*****.***

Director of Personnel,

A Customer Service Representative position opening with your company

interests me for several reasons. I feel I possess the necessary

training and skills required to do an efficient job and to work

effectively with other employees in the organization. I seek a

challenging position, which will fully utilize my talents and skills.

My experience and technical skills are summarized in the enclosed

resume. You may be interested in several additional qualifications I

would bring to this position:

. 6 years of customer service experience

. A willingness to take on new responsibilities

. Enthusiasm and initiative

. Strong written and verbal skills

. Bilingual in Spanish

I would appreciate more information concerning the customer service

position opening with your company and look forward to meeting with

you to discuss our mutual interests concerning this position at your

earliest convenience.

Sincerely,

Marilyn Holguin

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